It engineer Work, Jobs in Harrow, Gtl (with Salaries)

Help Desk Engineer – Datacentre / Server Hardware & Storage Solutions
Boston Ltd —St Albans
- Overtime
- Linux
- In-person
- Communication skills
- Employee discount
- Gym membership
Quick apply
2d
Technical Support Engineer
Atlas Copco Group —Hemel Hempstead
- Full-time
- Hybrid work
- Administrative experience
- Continuous improvement
- Travel
4d
End User Support Engineer
CMC Markets —London
- Full-time
- Windows
- IT
- Computer skills
Principal Technical Support Engineer
Leonardo UK Ltd —Luton
- £53,259 - £71,400 a year
- Full-time
- Hybrid work
- Continuous improvement
- Flexible schedule
- Referral programme
Service Desk Engineer (Level 2)
White Cube —Bermondsey
- Full-time
- Azure
- Microsoft Outlook
- Continuous improvement
3rd Line Technical Support Engineer
Spherica Business Solutions Ltd —London
- £40,000 - £45,000 a year
- 12 hour shift
- IT
- Employee discount
- Referral programme
Quick apply
Technical Support Engineer
BeyondTrust —London
- Remote
- Customer service
- Windows
- Bachelor's degree
Quick apply
20h
Energy Storage Technical Support Engineer
BYD Europe —Hounslow
- Overtime
- Microsoft Outlook
- Word processing
- Maintenance
Energy Storage Technical Support Engineer-UK
BYD Europe —Hounslow
- Full-time
- Hybrid work
- Customer service
- Engineering
- Maintenance
First Line Technical Support Engineer
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Weekend availability
- Azure
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
First Line Technical Support Engineer (Shift Patterns)
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Full-time
- English
- Microsoft Office
- Travel
- Free parking
- Annual leave
Quick apply
TECHNICAL SUPPORT AND AUDIO/VISUAL ENGINEER
Tekuchi —London
- £30,000 - £40,000 a year
- Azure
- Software troubleshooting
- Windows
Technical Support Engineer
Motion Applied —Woking
- Hybrid work
- Azure
- Data analysis skills
- Bachelor's degree
- Annual leave
Quick apply
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Annual leave
- Gym membership
Quick apply
Technical Support Engineer II
Delinea —London
- £45,000 - £50,000 a year
- Full-time
- English
- SQL
- Computer networking
- Employee assistance programme
- Life insurance
End User Support Engineer
Tata Elxsi —London
- Windows
- Analysis skills
- Computer networking
3d
Staff Technical Support Engineer
Kong —London
- Full-time
- Remote
- Mentoring
- APIs
- AI
1d
Technical Support Engineer
Appspace —London
- Remote
- Customer service
- Salesforce
- Windows
- Annual leave
- Flexible schedule
Quick apply
Engineer Scheduler & Help Desk Coordinator
Fire Systems Limited —London
- From £28,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Driving
- Free parking
- Annual leave
Quick apply
Technical Support Engineer
DoorDash USA —London
- Remote
- Salesforce
- Analysis skills
- Mentoring
Quick apply

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it engineer jobs near harrow, gtl

Help Desk Engineer – Datacentre / Server Hardware & Storage Solutions

Boston Ltd
St Albans

Quick apply

Job details

Full-time
2 days ago

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Private medical insurance
Employee discount
Gym membership
Life insurance

Qualifications

Desktop support
Technical support
Bash (Unix shell)
Computer hardware
Remote access software
Perl
Linux
Communication skills
Python
Shell Scripting
Help desk

Full job description

Job Title
Help Desk Engineer – Datacentre / Server Hardware & Storage Solutions

Role overview

We are looking for a Help Desk Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers deploy servers and accompanying services / solutions.

Our Help Desk Engineer's responsibilities include troubleshooting hardware issues, resolving network issues, assisting customers with correct process of configuring operating systems and using remote desktop connections to provide immediate support. You will use our support portal, email, telephone and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will also contact clients via phone and/or provide clear, written instructions and technical manuals.

If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.

Ultimately, you will be a person our customer’s trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

Taking ownership of customer issues reported and seeing problems through to resolution
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including server solution setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate teams (e.g. FAE, third party vendors or product managers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients

Key Knowledge & Skills required

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role – ideally datacentre and hardware focused
Hands-on experience with Windows/Linux environments
Good understanding of computer hardware, ideally server grade and systems at large
Prior experience working with Supermicro based server solutions
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Who We Are

Boston Limited has been providing cutting edge technology since 1992 using Supermicro® building blocks. Our high performance, mission-critical server and storage solutions can be tailored for each specific client, helping to create your ideal solution. From the initial specification, solution design and even full custom branding – we can help you solve your toughest business challenges simply and effectively.

Since its founding in London, UK, Boston has expanded operations globally. Following on from the successful launch of Boston IT Solutions India in 2009, Boston launched Boston Server & Storage Solutions GmbH in Germany a year later, with offices also opening on the West and East coast, USA in 2012.

Boston's high performance, mission-critical server and storage solutions can be tailored for each specific client. We help you create your ideal solution - customising the specification, design and even full custom branding - helping you solve your toughest business challenges simply and effectively.

What it means to work for us

We endeavour to be the best in our field and to achieve this we look for a range of talented individuals, ensuring that they feel valued throughout their employment with us – because we want our team members to get up in the morning excited to come to work – where work doesn’t feel like work! Through great workplace practices and ensuring our employees are well-supported and encouraged to continuously learn and grow.

As an employee of Boston, you can look forward to working in a dynamic environment where no two days are the same. The workforce is lively and enjoy benefits such as;

· Pension scheme

· Healthcare Insurance

· Life insurance

· Regular Companywide team building activities and events

· Perkbox

· Weekly free fruit deliveries

· Cycle Scheme

· Subsidised gym memberships

· Employee of the Month / Year

· Flexible working scheme

· 21 days holiday excluding bank holidays which can go up to 30 by earning more over time

· Amongst a wide range of other initiatives

Job Type: Full-time

Benefits:

Cycle to work scheme
Gym membership
Life insurance
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

it engineer jobs in harrow, gtl

Help Desk Engineer – Datacentre / Server Hardware & Storage Solutions

Technical Support Engineer

End User Support Engineer

Principal Technical Support Engineer

Service Desk Engineer (Level 2)

3rd Line Technical Support Engineer

Technical Support Engineer

Energy Storage Technical Support Engineer

Energy Storage Technical Support Engineer-UK

First Line Technical Support Engineer

First Line Technical Support Engineer (Shift Patterns)

TECHNICAL SUPPORT AND AUDIO/VISUAL ENGINEER

Technical Support Engineer

Service Desk Engineer (Field)

Technical Support Engineer II

End User Support Engineer

Staff Technical Support Engineer

Technical Support Engineer

Engineer Scheduler & Help Desk Coordinator

Technical Support Engineer

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