Mad solutions Work, Jobs (with Salaries)

Front of House Staff
MAD-LAGREE Fitness —London
- £13 an hour
- Part-time
- Hospitality
- Customer service
- English
- Store discount
- Employee discount
Quick apply
3d
Senior Product Engineer - Insights
Nory —London
- Full-time
- Remote
- Hospitality
- AWS
- Machine learning
- Annual leave
Staff Software Engineer
Mad Devs —Remote
- Remote
- English
- Mentoring
- Python
- Paid training
- Flexible schedule
Junior Sous Chef
Mad Swans —Alton
- £38,000 a year
- Weekend availability
- Hospitality
- Cooking
- Hotel
- Free parking
- Employee discount
Quick apply
Head Padel Tennis Coach
Mad Swans —Bristol
- £40,000 - £50,000 a year
- Part-time
- Hotel
- Driving
- In-person
- Free parking
- Employee discount
Quick apply
Applied AI / LLM Engineer (Python)
Mad Devs —Remote
- Remote
- English
- Master's degree
- SQL
- Paid training
- Flexible schedule
Corporate Sales Manager
Mad Swans —Bristol
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Sales
- Hotel
- Free parking
- Employee discount
Quick apply
Vehicle Technician (Wilmslow)
The Halliwell Jones Group —Wilmslow
- £34,000 a year
- Full-time
- Maintenance
- In-person
Quick apply
10d

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Front of House Staff

MAD-LAGREE Fitness
London

Quick apply

Job details

Permanent | Part-time | Full-time
£13 an hour
3 days ago

Benefits

Store discount
Discounted or free food
Employee discount
Free fitness classes

Qualifications

Hospitality
Customer service
Barista experience
English
Restaurant experience
Communication skills
A Level
Retail sales

Full job description

Overview

MAD Studios is seeking a dynamic and professional Front of House (FOH) Representative to ensure the seamless day-to-day operation of our studio. As the first point of contact, the FOH will play a critical role in creating a positive and welcoming atmosphere for clients, managing the reception and studio floor, and providing exceptional service throughout the client journey. The FOH team also promotes studio services, enhances client retention, and supports sales efforts, all while embodying MAD’s core values of creativity, customer focus, and professionalism.

Duties and Responsibilities

Daily Operations

Implement Opening and Closing procedures
Conduct class sign-ins, client orientations including studio safety guidelines, in a professional and inviting manner, upholding our service standards
Handle phone calls and client inquiries across our communication channels
Operate the Bar area, including but not limited to, preparing smoothies, coffees, protein yogurts, and other offerings that are added to the menu.
Understand the Bsport booking system and manage client bookings, appointments, accounts, inventory, and sales
Understand the POS system, and ensure correct payment processing
Assist Studio Manager with inventory check and stock management
Understand and promote retail products and studio offers
Assist Studio Manager with administrative tasks as needed
Fill out incident reports for the attention of the Studio Manager

Facility Management:

Ensure studio is clean, safe, and well-maintained
Conduct hourly inspections and bring order to heavy client traffic areas such as changing rooms, WC, personal belongings storage space, and cafe area
Replenish the vanity corner and WC with required consumables for a complete client experience
Organise and store supplies for retail, F&B, vanity, cleaning, and towels in a procedural manner
Conduct regular inspections to ensure the facility meets safety requirements and cleanliness standards

Client Servicing:

Greet clients in a welcoming and friendly manner and make sure no one feels alienated
Ensure all first timers receive a thorough induction to the studio in a personalised manner
Build client relations by learning about them, remembering their name, their personal preferences, etc
Build and nurture a sense of community at MAD through interpersonal interactions, events, studio activities, and encourage client participation
Communicate studio offerings, promotions, and special events to all clients, supporting with bookings or sign ups when necessary
Address client inquiries, complaints, reviews and feedback in-studio, and across our communication channels (WhatsApp, Email, Instagram, Phonecall, ClassPass) in a timely, professional manner, keeping in line with MAD values, tone of voice, and policies
Be proactive in handling complex client inquiries and delivering custom solutions to meet individual client needs, seek help from the Studio Manager when necessary
Regularly solicit feedback from clients about their experience to find areas of improvement

Qualifications

Previous experience in a hospitality or restaurant environment is preferred but not essential.
Excellent communication skills with a friendly disposition towards guests and team members.
Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
A proactive approach to helping others and contributing positively to the team dynamic.

Be part of a passionate team, creating unforgettable experiences for our guests in a vibrant and supportive environment!

Job Types: Full-time, Part-time, Permanent

Pay: £13.00 per hour

Benefits:

Discounted or free food
Employee discount
Free fitness classes
Store discount

Education:

A-Level or equivalent (required)

Experience:

Customer service: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

mad solutions jobs

Front of House Staff

Senior Product Engineer - Insights

Staff Software Engineer

Junior Sous Chef

Head Padel Tennis Coach

Applied AI / LLM Engineer (Python)

Corporate Sales Manager

Vehicle Technician (Wilmslow)

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