Work from home customer service Work, Jobs in Birmingham (with Salaries)

Vehicle Booking Agent
Davies —Solihull
- Full-time
- Remote
- Customer service
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
Sales Associate (Birmingham)
Home Made —Birmingham
- Remote
- Sales
- Customer service
- Travel
- Employee discount
Quick apply
Housing Data Quality and Assurance Lead
Platform Housing Group —Birmingham
- Up to £51,208 a year
- Full-time
- Remote
- Travel
- Communication skills
- Annual leave
1037 | Senior Product Manager
Intetics —Birmingham
- Remote
- Machine learning
- Product management
- Agile
Quick apply
Automotive Technical Specialist
MSX International —Coventry
- Up to £42.17 an hour
- Full-time
- Remote
- Automotive diagnostics
- Annual leave
Quick apply
Complaints/Customer Experience Advisor
Platform Housing Group —Birmingham
- Up to £34,845 a year
- Full-time
- Remote
- Annual leave
Sales Representative, Truck UK
The Goodyear Tire & Rubber Co. —Birmingham
- Remote
- Microsoft Excel
- Microsoft Office
- Business development
Pre-Implementation Specialist
TrueCommerce —Coventry
- Remote
- Microsoft Office
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Life insurance
Business Consultant Contracted Retail UK
The Goodyear Tire & Rubber Co. —Birmingham
- Remote
- Sales
- Business development
- Analysis skills
Regional Manager - Pub Partners
Stonegate Group —Birmingham
- From £56,600 a year
- Full-time
- Remote
- Driving
- Conflict management
- Recruiting
- Annual leave
- Employee discount
Quick apply
Project Manager
DoiT —Birmingham
- Remote
- PMP
- Bachelor's degree
- No degree
- Flexible schedule
Quick apply
13d
Area Director
Biffa Waste Services —Coventry
- Full-time
- Remote
- Customer service
- Continuous improvement
- Budgeting
Quick apply
17h

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Vehicle Booking Agent

Davies -
Solihull

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Company pension
Work from home
Employee assistance programme
Employee discount
Sabbatical
Referral programme

Qualifications

Customer service
Microsoft Office
Change management

Full job description

Description

Location: Onsite, Birmingham
Hours: Full-Time 37.5 hours per week.

Davies Group are looking to recruit a Vehicle Booking Agent to work within our Vehicle Replacement Group team in Solihull, Birmingham!

This role will require you to sensitively communicate with parties involved in car accidents and gather information for the purposes of processing and assessing a claim. You'll have great customer service skills and ideally have a background in insurance or credit hire, but full training is provided if you are entry-level.

At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

What will your day look like:

Process vehicle hire requests from our corporate clients on the inhouse system
within agreed SLA’s
Process Bookings of the hire vehicle using the companies preferred supply chain via the in-house system
Process delivery of the hire vehicle using the companies in house system
Managing a caseload of claims to plan telephone contact and updates with the client, the insurance company and other third parties involved in the claim
Keep quality records of the history and up to date position of claims awaiting hire decisions or hire arrangements
Provide advice to client regarding the claim and any additional services offered by the business
Comply to all technical and regulatory processes and procedures
Any other duties as commensurate under this role

Knowledge and Abilities:

Previous experience in a busy administration and customer services role
Proactive in solving problems and organising own workload
A quick learner with a natural ability to understand processes and technical information
A background in an insurance or credit hire business would be an advantage/desirable
A good overall ability with technology including Microsoft office packages

Benefits

Career & Purpose

Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay

Metal, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working; hybrid, work from home or join a collaborative office space
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.

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Refine Your Search

work from home customer service jobs in birmingham

Vehicle Booking Agent

Sales Associate (Birmingham)

Housing Data Quality and Assurance Lead

1037 | Senior Product Manager

Automotive Technical Specialist

Complaints/Customer Experience Advisor

Sales Representative, Truck UK

Pre-Implementation Specialist

Business Consultant Contracted Retail UK

Regional Manager - Pub Partners

Project Manager

Area Director

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