Technical support Work, Jobs in Basingstoke, Ham (with Salaries)

RMA Coordinator / Technical Support Specialist
Habitech LTD —Basingstoke
- £25,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
4d
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
Service Desk Support Analyst
Basingstoke and Deane Borough Council —Basingstoke
- £34,367 - £36,980 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
2d
Second Line Support
Southern Communications Group —Dummer
- £26,000 - £32,000 a year
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Bracknell
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
12d
Application Support Analyst
Leidos —Farnborough
- £28,800 - £33,900 a year
- Full-time
- Oracle
- Windows
- IT
- Annual leave
- Work from home
10d
System Support Administrator
Impact Food Group —Woking
- Full-time
- Microsoft Excel
- Customer service
- Data analysis skills
- Annual leave
- Employee discount
Quick apply
Team Lead, Technical Support
Seequent —Reading
- Remote
- Customer service
- Computer literacy
- English
Sage ERP Software Support Consultant (Finance)
Mysoft —Fleet
- Full-time
- Hybrid work
- Microsoft Excel
- Software troubleshooting
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Assoc Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills
IT Support Technician
Palace International Ltd. (trading as Spectro | Jet-Care) —Odiham
- £25,000 - £35,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Free parking
- Annual leave
Quick apply
12d
Technology Support Analyst
Stevens & Bolton —Guildford
- Weekend availability
- Remote
- Customer service
- Windows
- Organisational skills
Technical Support Engineer (US hours)
proventeq —Reading
- Hybrid work
- Azure
- DevOps
- Maintenance
Associate Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
IT Specialist
Nomios —Basingstoke
- Full-time
- Remote
- Azure
- Windows
- Computer networking
Quick apply
2d
IT Support Apprentice
INDIGO IT Ltd —Camberley
- From £18,000 a year
- Travel
- IT
- In-person
- Employee assistance programme
Quick apply
2d
IT Systems Administrator
Nomios —Basingstoke
- Full-time
- Remote
- Azure
- Windows
- IT
Quick apply
2d
IT Operations - First Level Transaction Monitoring Associate
Visa Europe Limited —Basingstoke
- 12 hour shift
- Spanish
- Microsoft Office
- Analysis skills

I want to receive the latest job alerts for technical support in basingstoke, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near basingstoke, ham

RMA Coordinator / Technical Support Specialist

Habitech LTD
Basingstoke

Quick apply

Job details

Permanent | Full-time
£25,000 a year
4 days ago

Benefits

Company pension
Company events
Private medical insurance
On-site parking

Qualifications

Driving Licence
Microsoft Excel
Customer service
Technical support
Microsoft Office
Organisational skills

Full job description

RMA COORDINATOR

Technical Support Team | Basingstoke, Hampshire | Full Time | Salary: £25k per annum

We are looking for a driven and organised individual to join our Technical Support team as an RMA Coordinator. Prior experience in this type of role is welcome but by no means essential; we are equally happy to hear from recent college or university graduates who are ready to build a career within a specialist, market-leading business. What matters most is the right attitude and a genuine willingness to learn.

ABOUT HABITECH:

Founded in 2006, Habitech is one of the UK's leading value-added distributors of specialist AV products and systems. From our Basingstoke headquarters, we supply and support residential and commercial integrators across the country, representing 60+ world-class brands spanning premium audio, video, projection, networking, smart control, lighting, and much more. We are more than a distributor; we provide technical support, system design guidance, professional training, and hands-on aftercare, making us a true long-term partner to every dealer we work with.

THE ROLE:

As RMA Coordinator, you will manage the end-to-end returns and warranty process across our product portfolio. Working closely with our Technical Support team, suppliers, and dealer network, you will ensure every return, repair, or replacement case is handled with accuracy, efficiency, and professionalism.

Full training will be provided from day one. We are looking for someone who is methodical, communicates well, and takes real ownership of their work.

KEY RESPONSIBILITIES:

- Manage RMA Process: Oversee the end-to-end RMA process, from receiving returns to processing claims and coordinating repairs or replacements.

- Customer Communication: Serve as the primary point of contact for customers regarding RMA enquiries, providing timely updates and resolving issues efficiently.

- Documentation and Tracking: Maintain accurate records of RMA requests, actions taken, and outcomes. Ensure all documentation is complete and up-to-date in the RMA system.

- Liaison with Technical Support: Work closely with the technical support team to diagnose issues, ensure proper documentation, and facilitate the repair or replacement process.

- Quality Control: Conduct quality checks on returned products to determine the cause of failure and ensure compliance with warranty terms and conditions.

- Supplier Coordination: Coordinate with suppliers for the return, repair, or replacement of products, ensuring timely and cost-effective solutions.

- Process Improvement: Identify opportunities to enhance the RMA process, streamline operations, and improve customer satisfaction.

WHAT WE'RE LOOKING FOR:

- Strong organisational skills and the ability to manage multiple open cases simultaneously

- Clear, confident communication - written and verbal

- A methodical, detail-oriented approach; accuracy matters in this role

- Self-sufficient and able to take initiative without needing to be directed at every step

- A natural problem solver who can think logically and work through challenges calmly

- A positive, can-do attitude and genuine willingness to learn

- Reliability and punctuality - our dealer network depends on us to be consistent

- Basic proficiency in Microsoft Office Suite

- Any interest in AV technology, networking, or home automation is a bonus - everything will be taught

WHAT HABITECH OFFERS:

- A competitive salary and benefits package

- Structured on-the-job training and a clear path for career growth

- A supportive, collaborative team environment in a thriving specialist industry

- Access to world-class AV brands, ongoing product training, and our award-winning Basingstoke Experience Centre

READY TO APPLY?

Send your CV and a brief covering note to: [email protected]

www.habitech.co.uk | +44 (0)1256 638500 | Unit K, The Loddon Centre, Wade Road, Basingstoke

Pay: £25,000.00 per year

Benefits:

Company events
Company pension
On-site parking
Private medical insurance

Ability to commute/relocate:

Basingstoke, Hampshire: reliably commute or plan to relocate before starting work (required)

Experience:

Microsoft Excel: 1 year (preferred)
Customer service: 1 year (preferred)

Licence/Certification:

UK Drivers License (preferred)

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in basingstoke, ham

RMA Coordinator / Technical Support Specialist

Service Desk Analyst

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

Service Desk Support Analyst

Second Line Support

Data Center Technician , Operations, IT, & Support Engineering

Application Support Analyst

System Support Administrator

Team Lead, Technical Support

Sage ERP Software Support Consultant (Finance)

Assoc Application Analyst

IT Support Technician

Technology Support Analyst

Technical Support Engineer (US hours)

Associate Application Analyst

Head of Service Desks - Reading, UK

IT Specialist

IT Support Apprentice

IT Systems Administrator

IT Operations - First Level Transaction Monitoring Associate

I want to receive the latest job alerts for technical support in basingstoke, ham

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected