Helpdesk support Work, Jobs in Manchester, Eng (with Salaries)

Helpdesk Operator
Sodexo —Salford
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- Azure
- Customer service
- ERP systems
- Flexible schedule
Payroll Helpdesk Coordinator
Bright HR Limited —Manchester
- Up to £28,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
3d
Universal Banker
HSBC Global Services Limited —Manchester
- From £26,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
22h
Helpdesk Operative
Bauer Media Outdoor —Bolton
- £26,000 a year
- Weekend availability
- Hybrid work
- IT
- Phone etiquette
- Free parking
Quick apply
2d
Customer Operations Co-ordinator
SafeGroup Services Limited —Manchester
- £29,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee discount
- Sick pay
Quick apply
4d
Business Support & Facilities Administrator
KeolisAmey Metrolink —Manchester
- £23,248 a year
- Full-time
- Microsoft Office
- Administrative experience
- Travel
- Employee assistance programme
- Employee discount
17h
Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
1d
IT Support Technician
UK MANAGEMENT COLLEGE —Salford
- £27,000 - £28,000 a year
- Weekend availability
- Customer service
- Windows
- Travel
Quick apply
9d
Operations / IT Apprentice
Verlingue —Manchester
- £20,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
Helpdesk Advisor
Hakim Group —Darwen
- Full-time
- Customer service
- Human resources
- Organisational skills
2d
Compliance and Onboarding Specialist
MCS —Warrington
- £32,012 a year
- Full-time
- Administrative experience
- Analysis skills
- Organisational skills
- Free parking
- Annual leave
Quick apply
1d
Office Coordinator
Bibby Financial Services —Salford
- £27,000 - £30,000 a year
- Full-time
- Organisational skills
- Financial services
- Gym membership
Quick apply
IT Technician
Express Solicitors —Manchester
- Up to £30,000 a year
- Windows
- Analysis skills
- Travel
- Employee assistance programme
Contract Co-Ordinator
Mitie —Manchester
- Full-time
- Microsoft Excel
- IT
- Communication skills
8d
Property Services Administrator
Creative Support —Stockport
- Up to £13.40 an hour
- Full-time
- Administrative experience
Technical Administrator
Remtek Systems Ltd —Salford
- £28,000 - £29,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Property Services Officer
Creative Support —Stockport
- Up to £13.70 an hour
- Full-time
- Customer service
- IT
- Communication skills
Business Services Associate – 12 Month Fixed Term Contract
Circle Health Group —Cheadle
- Up to £25,206 a year
- Full-time
- Microsoft Excel
- Customer service
- Employee discount
- Life insurance
4d
Cleaning Operative
OCS Group —Manchester
- English
- Annual leave
Quick apply

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Helpdesk Operator

Sodexo -
Salford

Quick apply

Job details

Full-time | Fixed term contract
£12.71 an hour
1 day ago

Qualifications

Microsoft Word
Microsoft Excel
Computer hardware
NVQ
Help desk

Full job description

Job Introduction

Helpdesk Operator

Location: 310 Broadway, Salford, M50 2UE

Working hours: 6 months FTC (Fixed Term Contract)- 40 hours per week, Monday to Sunday

Salary: £12.71 per hour

We are looking for a proactive and customer‑focused Helpdesk Operator to join our team. This role is ideal for someone who thrives in a fast‑paced environment, communicates clearly, and is committed to delivering excellent service.

SC Clearance Requirement: Candidates must be eligible for Security Check (SC) Clearance. As part of the eligibility criteria, applicants should have resided in the UK continuously for at least the last 5 years. Employment will be subject to successful security vetting

Key Responsibilities:

Accurately record caller details, issues, and severity levels, ensuring Team Leaders are informed of any situations that may escalate.
Work in line with established processes and procedures.
Respond promptly and efficiently to incoming calls, emails, and messages in accordance with client service levels.
Demonstrate strong attention to detail when gathering and inputting information.
Maintain a clear, professional, and confident telephone manner.
Deliver a high level of customer and supplier satisfaction, using logic and common sense to resolve queries and escalating issues when required.
Attend training and coaching sessions and apply any updates to duties, methods, working hours, or procedures.
Identify potential areas for improvement and report them to the Team Leader.
Remain flexible and adaptable to change within the role.

Essential Skills & Experience:

Experience in a helpdesk or call centre environment, with the ability to build productive relationships with customers and suppliers.
Basic understanding of computer hardware, peripherals, and applications (e.g., networks, shared files/folders, report creation).
Confident keyboard and data‑entry skills.

Desirable Skills & Qualifications:

Knowledge of computer databases and their applications.
NVQ Level 2 or 3 in Customer Service or Call Handling (or equivalent).
Experience working with KPIs and performance metrics in a similar environment.
Basic proficiency in Microsoft Word and Excel.

Sodexo’s Business Support segment sits at the heart of our organisation, providing the essential services that keep our operations running smoothly and efficiently. As a central function, Business Support brings together a diverse range of specialist teams - including our technology and digital services - to deliver the systems, processes and expertise that enable Sodexo to thrive.

From driving innovation to ensuring seamless administrative, commercial and operational support, the Business Support segment plays a critical role in strengthening performance across all parts of the business. Joining this segment means becoming part of a collaborative, solutions‑focused environment where your work directly contributes to the success of our people, our clients and the communities we serve.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Quick apply

Refine Your Search

helpdesk support jobs in manchester, eng

Helpdesk Operator

Helpdesk Team Leader

Payroll Helpdesk Coordinator

Universal Banker

Helpdesk Operative

Customer Operations Co-ordinator

Business Support & Facilities Administrator

Helpdesk Team Leader

IT Support Technician

Operations / IT Apprentice

Helpdesk Advisor

Compliance and Onboarding Specialist

Office Coordinator

IT Technician

Contract Co-Ordinator

Property Services Administrator

Technical Administrator

Property Services Officer

Business Services Associate – 12 Month Fixed Term Contract

Cleaning Operative

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