Technical support representative Work, Jobs in Liverpool, Eng (with Salaries)

Customer Service Representative
MSite —Liverpool
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
General Builder
OnwardHomes —Liverpool
- £35,300 a year
- Call to connect
- Customer service
- Power tools
- In-person
- Annual leave
- Employee discount
Operational Support Officer
HM Courts & Tribunal Service —Bootle
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
7d
Operational Support Officer
HM Courts and Tribunals Service —Bootle
- £25,582 a year
- Part-time
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
6d
Finance Officer - Capital
Liverpool City Council —Liverpool
- £40,777 - £46,142 a year
- Employee assistance programme
8d
Senior Coordinator, Ticketing, Access and Hospitality Systems
Liverpool Football Club —Liverpool
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
7d
Area Team Leader Building Control
Liverpool City Council —Liverpool
- £56,673 - £62,580 a year
- Management
- Business development
- Construction experience
- Relocation assistance
- Employee assistance programme
1d
Trade Supervisor - Repairs
OnwardHomes —Liverpool
- £37,250 a year
- Weekend availability
- Supervising experience
- Team management
- Power tools
- Annual leave
- Employee discount
7d
Windows Support Engineer - 3rd Line
NewPrinces Group —Liverpool
- Azure
- Customer service
- Analysis skills
- Annual leave
- Work from home
1d
Manager, Ticketing, Access and Hospitality Systems
Liverpool Football Club —Liverpool
- Full-time
- Communication skills
- Analytics
- Employee assistance programme
- Employee discount
7d
Technical Scientist II - Laboratory Services - 1 year contract
Convatec —Deeside
- Full-time
- Bachelor's degree
- Continuous improvement
6d
Administrative Assistant - FTC
HSB —Birkenhead
- Temporary
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Manager, Ticketing Operations
Liverpool Football Club —Liverpool
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
7d
Housing Practitioner
Sefton Council —Sefton
- £41,771 - £46,142 a year
- Full-time
- Mentoring
- Organisational skills
- Communication skills
MES Functional Consultant - Automotive
Capgemini Sogeti —Liverpool
- Computer Science
- PMP
- Engineering
Focus Account Representative
Ingevity —Warrington
- Full-time
- Customer service
- Continuous improvement
- Communication skills
Build Superintendent
Expleo —Liverpool
- Writing skills
- Quality control
- Travel
Remote Support Engineer – Night Shift
Schneider Electric —Warrington
- Full-time
- Engineering
- English
- Analysis skills
- Annual leave
Regulatory Affairs Manager (Nicotine Containing Products)
Inter Scientific —Liverpool
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
6d
Scientist I - Physical Testing
Convatec —Deeside
- Full-time
- Microsoft Word
- Microsoft Excel
- Laboratory experience

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technical support representative jobs near liverpool, eng

Customer Service Representative

MSite
Liverpool

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident management
Stakeholder collaboration
Stakeholder liaison
Incident queue management
Ticket management
Internal department liaison
Microsoft Office Suite
Continuous improvement
Ticket management systems
Technical support incident logging
Organisational skills
Customer support
Customer interaction
IT incident logging
Multidisciplinary collaboration
Application support
Incident log maintenance
Communication skills

Full job description

Liverpool
52 days ago

Job Description

As a Customer Service Representative, you will be the first point of contact for MSite customers, delivering exceptional service and support across a range of enquiries, service requests, and technical issues.

You will provide guidance on using the MSite platform, troubleshoot first-line issues, and ensure all customer interactions are managed professionally and efficiently, in line with agreed service levels.

Working closely with customers and internal teams, you will be responsible for accurately logging and managing support tickets, gathering relevant information, and ensuring incidents are progressed and resolved within agreed SLAs. By embracing challenge and approaching obstacles as opportunities to improve outcomes, you will help support the construction industry's ongoing digital transformation while delivering a positive customer experience.

Success in this role requires strong organisational skills, attention to detail, and the ability to prioritise effectively in a fast-paced environment. You will work collaboratively with customers, contractors, workers, and colleagues across the business, helping to achieve together by building strong relationships and contributing to an integrated digital ecosystem. Through clear communication and effective teamwork, you will ensure seamless handovers between support teams and maintain ownership of issues through to resolution.

MSite proudly embraces diversity and is committed to being an equal opportunity employer. We believe in providing a fair and inclusive workplace for all employees, regardless of background, ensuring a merit-based approach to hiring, promotion, and compensation. Our goal is to foster an empowering environment that encourages growth and collaboration among our team members. If you require any reasonable adjustments during the interview process, please let us know.

Responsibilities

Provide first-line customer support via telephone, email, and ticketing systems, ensuring all enquiries are handled professionally and efficiently.
Triage supports tickets and route incidents, service requests, and queries to the appropriate support teams or business functions.
Assess the impact, priority, and urgency of incidents and service requests, gathering all relevant information required for effective resolution.
Maintain accurate ticket records, including detailed notes, categorisation, prioritisation, and ownership, ensuring clear handovers and escalation paths.

• Escalate incidents and requests that cannot be resolved within agreed timescales, while retaining ownership of customer communication and ticket progression. • Deliver proactive, timely, and accurate updates to customers regarding incidents, service requests, and ongoing support activities.

Act as a central point of contact between customers and MSite, coordinating communication and activities across functions, including Service Delivery, Change Management, and Incident Management.
Build and maintain strong working relationships with customers and internal stakeholders, ensuring alignment with service desk standards, processes, and best practices.
Collaborate with customers to provide guidance, support, and advice that enables effective day-to-day use of the MSite platform.
Support subcontractors and site teams in managing the operational use of MSite products and services.
Resolve customer issues wherever possible at the first point of contact, ensuring service levels are met, and customer expectations are effectively managed.
Support hardware swap-out and maintenance activities by configuring, clearing, and preparing storage components within turnstile DCM units and facial recognition readers in accordance with established processes.
Contribute to continuous service improvement by identifying recurring issues, knowledge gaps, process improvements, and opportunities to enhance customer experience.
Work collaboratively with colleagues across the business to ensure effective issue resolution, knowledge sharing, and service excellence.
Ensure compliance with company policies, procedures, and service management processes always.

Competencies

A strong commitment to delivering high-quality outcomes and positive customer experiences.
Excellent written and verbal communication skills, with the ability to communicate clearly and professionally.
Strong interpersonal skills and the ability to build effective working relationships with colleagues and stakeholders.
A positive, flexible, and adaptable approach to learning and professional development.
High levels of motivation, initiative, and a collaborative team-oriented mindset.
Excellent attention to detail and strong organisational skills.
A proactive approach to taking ownership and accountability for tasks and outcomes.
The ability to follow established processes, procedures, and best practices consistently.
Resilience under pressure, with the ability to manage competing priorities and meet deadlines in a fast-paced environment.
A solution-focused mindset with strong problem-solving abilities and a willingness to go the extra mile to achieve results.

Experience

Essential

Previous experience working in a customer service environment.
Good working knowledge of the Microsoft Office suite, including Outlook, Word, and Excel.
Strong communication and interpersonal skills, with the ability to build positive relationships with customers and colleagues.
Excellent organisational skills and attention to detail.
Ability to prioritise workload and manage multiple tasks effectively.

Desirable

Previous experience supporting IT systems, software applications, or technical products.
Experience using ticketing, service desk, or case management systems.
Understanding of incident management and customer support processes.
Experience working within a fast-paced service or support environment.

Job Overview

Location
Liverpool
Hours per week
37.5

Apply Now

Refine Your Search

technical support representative jobs in liverpool, eng

Customer Service Representative

General Builder

Operational Support Officer

Operational Support Officer

Finance Officer - Capital

Senior Coordinator, Ticketing, Access and Hospitality Systems

Area Team Leader Building Control

Trade Supervisor - Repairs

Windows Support Engineer - 3rd Line

Manager, Ticketing, Access and Hospitality Systems

Technical Scientist II - Laboratory Services - 1 year contract

Administrative Assistant - FTC

Manager, Ticketing Operations

Housing Practitioner

MES Functional Consultant - Automotive

Focus Account Representative

Build Superintendent

Remote Support Engineer – Night Shift

Regulatory Affairs Manager (Nicotine Containing Products)

Scientist I - Physical Testing

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