Technical support agent Work, Jobs in Macclesfield, Chs (with Salaries)

Dialler Manager
TFLI Limited —Prestbury and Tytherington
- £33,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Sales
- Analysis skills
- Free parking
- Gym membership
Quick apply
Live Chat Specialist
Street Group —Manchester
- £25,500 - £27,000 a year
- Full-time
- Hybrid work
- IT
- In-person
- Work from home
Quick apply
IT Support Technician
Urbanbubble —Manchester
- £26,000 - £30,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Annual leave
- Sick pay
Quick apply
4d
Planning Support Officer
Newcastle Under Lyme Borough Council —Newcastle-under-Lyme
- £31,537 - £33,699 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Communication skills
- Free parking
- Annual leave
14d
NCSC AI Security Architect
GCHQ —Manchester
- £55,758 a year
- Part-time
- Remote
- Azure
- AWS
- Presentation skills
- Annual leave
Housing Adaptations Officer
Cheshire East Council —Alsager
- £39,152 - £41,771 a year
- Full-time
- Hybrid work
- CAD
- Contracts
- Computer skills
- Annual leave
- Employee assistance programme
Customer Service Agent (Italian Speaking) - Inbound B2B
Deliveroo —Manchester
- £27,700 a year
- Weekend availability
- CRM software
- English
- Communication skills
- Life insurance
UX Designer
Travel Counsellors —Manchester
- Hybrid work
- AI
Quick apply
Compliance Administrator
Williams Stanley and Co —Manchester
- £29,000 - £30,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Employee assistance programme
Quick apply
AI Engineer - (Grade "F")
Lloyds Banking Group —Manchester
- £92,701 - £119,966 a year
- Full-time
- Azure
- Master's degree
- AWS
5d
Head of Partnerships
Street Group —Manchester
- £75,000 - £85,000 a year
- Full-time
- Hybrid work
- APIs
- Flexible schedule
Quick apply
7d
Agentic Platform Architect / Systems Administrator
BGBx —Manchester
- £65,000 - £75,000 a year
- Remote
- Azure
- DevOps
- Master's degree
- Annual leave
- Life insurance
Quick apply
Software Engineer
PortSwigger —Knutsford
- Full-time
- APIs
Quick apply
Public Cloud - Google Cloud Engineer
Lloyds Banking Group —Manchester
- £70,929 - £80,780 a year
- Full-time
- Hybrid work
- Machine learning
- Scripting
- AI
- Annual leave
Software Engineer
Zellis —Manchester
- Azure
- Master's degree
- AWS
- Annual leave
PHP Engineer
Zellis —Manchester
- Azure
- SQL
- AWS
- Annual leave
Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls —Manchester
- Full-time
- Computer Science
- Bachelor's degree
- APIs
AI Software Engineer
BGBx —Manchester
- £65,000 - £75,000 a year
- Remote
- Azure
- Master's degree
- JavaScript
- Annual leave
- Life insurance
Quick apply
Paralegal – Commercial Debt Litigation
Horwich Farrelly Solicitors —Manchester
- Analysis skills
- Annual leave
- Employee assistance programme
AI Enabled Intermediate Power Platform Engineer
Accenture —Manchester
- Full-time
- Azure
- Customer service
- JavaScript

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Dialler Manager

TFLI Limited -
Prestbury and Tytherington

Quick apply

Job details

Permanent | Full-time
£33,000 - £50,000 a year

Benefits

Free parking
Casual dress
Company pension
Company events
Private medical insurance
Gym membership
Life insurance
On-site parking

Qualifications

Outbound sales
Microsoft Excel
Sales
Analysis skills
Bachelor's degree
Communication skills
A Level

Full job description

TFLI is a global marketing and technology company specialising in data-driven customer acquisition at scale, with offices in both the UK and the US. We own and operate two powerful comparison platforms—CommercialExperts.com and ConsumerExperts.com—promoting over 35 products and generating thousands of high-intent customer enquiries daily.

At TFLI, FUN is one of our core values. We believe work should be exciting and energetic, which is why our brand-new, custom-built office is filled with games, competitions, and team challenges designed to keep everyone motivated as we smash our targets together.

We are an ambitious, rapidly scaling marketing and lead generation business entering an exciting new growth phase. With new products launching and an expanding global footprint, we will be entering new markets in 2026. We are now looking for a talented Dialler Manager to support our growing contact centre operation and help maximise performance, compliance, and lead delivery quality as part of this journey.

What We’re Offering You

Compensation: £33,000 base salary + realistic performance-based bonus scheme, taking your realistic OTE up to £50,000+ per year depending on experience and performance.
Health & Wellness: Private medical insurance (after 2 years of service) and a gym membership.
Office Perks: Modern workspace featuring a pool table, table tennis, and FIFA available during breaks. Smart casual dress code and free on-site parking.
Incentives & Socials: Quarterly company events and monthly team lunches when company targets are achieved. Win token prizes, unforgettable experiences, or the ultimate incentive: VIP live event experiences with stage-side seats and exclusive Hideaway lounge access at the Co-op Live Arena.
Future Growth: Clear career progression opportunities and a culture of internal promotion as our global company expands.
Retirement & Security: Company pension scheme and life insurance.

Role Overview & Responsibilities

We are looking for a highly organised, analytical, and performance-driven Dialler Manager who enjoys optimising outbound contact strategies, improving operational efficiency, and supporting high-performing sales environments. In this role, you will have a supportive, high-performance environment where innovation, initiative, and ownership are encouraged.

Manage & Optimise Campaigns: Own and optimise outbound dialler campaigns across multiple sales teams.
Monitor Productivity: Track dialler performance, agent productivity, and campaign efficiency daily.
Strategy Implementation: Configure and maintain dialler strategies, pacing, call routing, and lead allocation.
Data Analysis & Insights: Analyse call data and reporting to identify trends, performance improvements, and operational insights for senior management.
Maintain Compliance: Work closely with the Compliance team to ensure campaigns remain fully compliant with regulations and internal policies.
Cross-Department Collaboration: Collaborate with Sales and Operations teams to maximise contact rates and conversion performance.
Data Management & Processes: Support data management, campaign uploads, and suppression processes.
Proactive Troubleshooting: Resolve dialler and campaign issues proactively to minimise operational downtime.
Forecasting & Capacity Planning: Assist with forecasting, data planning, and capacity management across campaigns.
Continuous Improvement: Contribute to continuous improvement initiatives within the contact centre environment.

What We’re Looking ForEssential Skills & Experience

Experience: Minimum 2 years of experience within a dialler, contact centre, or sales operations role.
System Knowledge: Proven experience managing outbound dialler systems within a contact centre or sales environment.
Analytical Mindset: Strong analytical and problem-solving skills, with advanced Excel and reporting capabilities.
Commercial Awareness: A strong understanding of outbound sales operations and a focus on achieving performance targets.
Strong Communication: Confident communicator with the ability to collaborate effectively across technical and non-technical departments.
Organisation & Resilience: Highly organised with excellent attention to detail, a proactive mindset, and a continuous improvement approach. Comfortable working in a fast-paced, target-driven environment.
Education: A-Level or equivalent qualification.
Work Authorisation: United Kingdom work authorization is required.

Desirable Experience

Previous experience using MaxContact is preferred but not essential.
Experience with outbound campaign management preferred.
An Undergraduate Degree is preferred but not essential.

Ready to Apply?

If this sounds like your kind of challenge, please send your CV along with a short note or cover letter outlining three reasons why you would be a great fit for this role.

Job Types: Full-time, Permanent
Work Location: In person (Macclesfield)

Pay: £33,000.00-£50,000.00 per year

Benefits:

Casual dress
On-site parking

Work Location: In person

Quick apply

Refine Your Search

technical support agent jobs in macclesfield, chs

Dialler Manager

Live Chat Specialist

IT Support Technician

Planning Support Officer

NCSC AI Security Architect

Housing Adaptations Officer

Customer Service Agent (Italian Speaking) - Inbound B2B

UX Designer

Compliance Administrator

AI Engineer - (Grade "F")

Head of Partnerships

Agentic Platform Architect / Systems Administrator

Software Engineer

Public Cloud - Google Cloud Engineer

Software Engineer

PHP Engineer

Solutions Architect – Contact Center (Cloud & AI)

AI Software Engineer

Paralegal – Commercial Debt Litigation

AI Enabled Intermediate Power Platform Engineer

I want to receive the latest job alerts for technical support agent in macclesfield, chs

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