Live event production Work, Jobs in Birmingham, Eng (with Salaries)

Information & Ticket Sales Assistant [FTC]
Birmingham Hippodrome —Birmingham
- £27,106.22 a year
- Weekend availability
- Front desk
4d
Junior Production Manager
DRPG —Kidderminster
- Weekend availability
- Customer service
- Project management
- Travel
2d
Events & Experiences Manager
Norton Motorcycles —Solihull
- Weekend availability
- Travel
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
National Embedding Lead (Scotland) - School of Social Policy and Society - 106008 - Grade 8
University of Birmingham —Birmingham
- £47,389 - £63,606 a year
- Part-time
- University
- Travel
- Communication skills
- Annual leave
- Sick pay
13d
Digital Content Creator & Social Media Exec
Walsall Wood Tyre & Service Ltd —Walsall
- £12,000 - £34,000 a year
- Part-time
- Social media management
- Travel
- Internship
- Flexitime
- Employee discount
Quick apply
7d
Executive Assistant to the Director of Infrastructure, Planning & Environment
Warwickshire County Council —Warwick
- £32,046 - £34,811 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee discount
3d
International Tactical Adviser Manager
National Crime Agency —Birmingham
- Full-time
- Presentation skills
- Team management
- Travel
- Annual leave
- Sick pay
Supply Chain Planning Assistant
Aldi —Atherstone
- £37,545 - £43,840 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Continuous improvement
- Time management
- Annual leave
- Sick pay
Assistant Management Accountant
Birmingham Hippodrome —Birmingham
- £30,000 - £34,000 a year
- Hybrid work
5d
Junior Animator
Rebellion —Warwick
- Full-time
- Free parking
- Relocation assistance
Quick apply
Planner
Costain —Birmingham
- Full-time
- Civil engineering
- Contracts
- Construction experience
5d
Safety Officer
Wolverhampton Racecourse —Wolverhampton
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
10d
Medical Device Assessor
TUV Rheinland UK Ltd. —Solihull
- Full-time
- Hybrid work
- Engineering
- Quality control
- Travel
- Employee discount
- Flexible schedule
Area Sales Manager
Portwest —Birmingham
- Business development
- Negotiation
13d
Rigging and Lifiting Supervisor
Royal Shakespeare Company —Stratford-upon-Avon
- Full-time
- Leadership
12d
Business Automation Specialist - Customer Care
Perk —Birmingham
- Full-time
- Hybrid work
- Bar
- AI
- Relocation assistance
- Annual leave
Principal Town Planner (Policy)
AECOM —Birmingham
- Full-time
- Hybrid work
- Business development
- Leadership
Graduate Marketing & Communication Specialist
TUV Rheinland UK Ltd. —Solihull
- Full-time
- Hybrid work
- Marketing
- English
- Bachelor's degree
- Employee discount
- Flexible schedule
7d
Legionella Risk Assessor
GRAHAM Group —Redditch
- Monday to Friday
- Bachelor's degree
- Travel
4d
Senior Technical Project Manager
Solotech Inc. —Solihull
- Full-time
- Databases
- Team management
- No degree
- Employee assistance programme

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live event production jobs near birmingham, eng

Information & Ticket Sales Assistant [FTC]

Birmingham Hippodrome -
Birmingham

Apply Now

Job details

Fixed term contract
£27,106.22 a year
4 days ago

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Ticket sales
Fundraising
Front desk
Telesales
Customer interaction
Outbound calling
Sales and customer service experience

Full job description

ABOUT US:

With a mission to enrich the cultural life of our region, Birmingham Hippodrome is one of the most popular theatre complexes in the UK. Varied productions in our 1,850-seat auditorium (dating from 1899), and in our 200-seat Patrick Studio ensure we play a key role in the region’s world-class cultural scene. With c.400 live performances annually in our main house, we present nothing but the best in touring musical theatre, ballet, dance, opera, pantomime, drama, and comedy. Our Patrick Studio welcomes a range of smaller-scale productions and is an important base for dance and for the development of new artistic work.

Fun fact: The Information & Ticket Sales team handle around 35,000 calls every year - and they hold legendary buffet days!

ABOUT THE ROLE:

️Shift work: Normal shift patterns for this role are 9:30am-6pm and 11:15am-8pm, and punctuality is important in this team. On occasion, your shifts could be earlier or later than this (up to 8:30am or 10pm).

️Evening and weekend work will be required for this role, as part of a 4-week rota with plenty of advance notice. Typically this will involve working 1 late shift every week, 1 in every 4 Saturdays, and the occasional bank holiday when needed.

️Fixed-term contract: 12 months from November 2026 to November 2027, depending on your start date.

️Uniform requirement: We'll provide you with some of our snazzy Hippodrome shirts, and you'll also need black trousers (or skirts) and black shoes.

Our Information & Sales Assistants ensure everyone is welcome by providing excellent service standards over the phone, through email, webchat, and face to face on our front counter. The role will ensure sales are maximised and that the customer experience is always of the highest standard by providing a welcoming, efficient, knowledgeable and friendly service. This role is predominantly phone-based, working from the newly renovated Information & Sales office but will involve working in all Information & Sales locations, and on occasion, at off-site events.

MAIN DUTIES

Providing a cheerful, happy, and exceptional service to all customers.
Answering inbound phone calls regarding sales, exchanges, and general queries.
Answering emails via the shared departmental mailboxes.
Responding to webchat interactions and co browsing requests.
Work in any Information & Sales area, including the main Information & Sales office (Phone Room), the front desk or any other Information & Sales designated area, including temporary off-site areas.
Be the voice and face of Birmingham Hippodrome and act as ambassador of our organisation and custodian of our reputation.
Share your own enthusiasm, passion and interests for our on and off-stage programme, engaging with patrons whenever possible, encouraging visitors to experience our diverse programme.
Proactively offer assistance to our patrons with information and guidance about our organisation, programme, events, facilities, and off-stage activities.
Aim to have expert knowledge of product and venue information, responding positively to patron enquires and maintaining effective customer relations.
Actively sell tickets for our on and off-stage programme, including hospitality packages and experience enhancements.
Actively promote our fundraising initiatives, including the solicitation of patron donations at the point of sale.
Seek opportunities to recommend, upsell and promote our services and any offers or promotions including Friends memberships, Gift Vouchers, show programmes and merchandise.
Work in a target-driven environment, meeting individual and team goals.
Feedback to Managers/Supervisors on areas for improvement, including items for immediate attention (e.g., show availability) and items for future consideration (e.g., sales trends, visitor experience).
Undertake outbound call campaigns to either upsell, amend bookings, or reschedule performances.
Participate in team meetings and contribute to the discussions in a productive and enthusiastic manner; Assist in the training of new colleagues.
Work together with other departments to help improve operations and customer experiences.
Maintain knowledge of all our fire, safety and evacuation procedures, and facilitate evacuation in the event of an emergency.
Ensure high standards of personal presentation, body language, and telephone manner.

ABOUT YOU:

We're looking for someone with excellent customer service skills, who can assist all our patrons in a helpful, friendly, and courteous way, particularly over the phone. You'll have good numeracy and written skills, including experience of working with payments and refunds, plus experience in computerised ticketing systems and databases. You'll need a flexible, calm, motivated and can-do approach, and you'll be keen to learn and develop. You'll be reliable and positive, and have high standards when it comes to your dress, appearance, and time-keeping.

The ideal candidate will also have experience working in a Box Office, experience of phone sales and handling complaints, and knowledge of theatre and the performing arts sector.

Recognising under-representation in our workforce of the global majority, and people with disabilities, we particularly welcome applicants from those backgrounds.

Apply Now

Refine Your Search

live event production jobs in birmingham, eng

Information & Ticket Sales Assistant [FTC]

Junior Production Manager

Events & Experiences Manager

National Embedding Lead (Scotland) - School of Social Policy and Society - 106008 - Grade 8

Digital Content Creator & Social Media Exec

Executive Assistant to the Director of Infrastructure, Planning & Environment

International Tactical Adviser Manager

Supply Chain Planning Assistant

Assistant Management Accountant

Junior Animator

Planner

Safety Officer

Medical Device Assessor

Area Sales Manager

Rigging and Lifiting Supervisor

Business Automation Specialist - Customer Care

Principal Town Planner (Policy)

Graduate Marketing & Communication Specialist

Legionella Risk Assessor

Senior Technical Project Manager

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