Senior associate Work, Jobs in Belfast, Nir (with Salaries)

Senior Process Associate - Customer Care
HCLTech —Belfast
- Customer service
- Communication skills
Wellbeing and Attendance Team Lead
Education Authority —Belfast
- £48,226 - £51,356 a year
- Full-time
- Bachelor's degree
- Travel
- Human resources
8d
Customer Operations Analyst - Elevate Programme - Belfast - starting 10th August 2026
Vantage Point —Belfast
- Hybrid work
- Continuous improvement
- Mentoring
- Organisational skills
- Paid training
Finance Team Senior Business Associate – Business Execution - Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Microsoft Outlook
- Master's degree
- Bachelor's degree
- Annual leave
- Employee assistance programme
Settlements Senior Associate
TP ICAP —Belfast
- Full-time
- Microsoft Office
- Analysis skills
- Organisational skills
2d
Advanced Associate, Internal Audit, Controls, Compliance, and Risk
Pearson —Belfast
- £28,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Architectural Assistant
Hyphen —Belfast
- £27,750 a year
- Hybrid work
- Travel
- Construction experience
- Annual leave
- Employee assistance programme
Senior Business Associate - Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Microsoft Excel
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Employee discount
11h
Commercial Contracts: Value Optimisation – Senior Associate
Pwc UK —Belfast
- Full-time
- Hybrid work
- Business development
- Travel
12d
Recruiting Senior Associate - French Speaking
Huron Consulting Services UK Limited —Belfast
- English
- Microsoft Office
- Bachelor's degree
Quick apply
Compliance Surveillance Associate
TP ICAP —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Benefits Associate
Huron Consulting Services UK Limited —Belfast
- Bilingual
- Microsoft Excel
- Bachelor's degree
- Annual leave
Quick apply
Pensions Administrator
XPS Pensions Group —Belfast
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
9d
Part Qualified Accountant - Senior Associate
Pwc UK —Belfast
- Full-time
- Hybrid work
- ERP systems
Associate Director, Senior Solution Architect, Workday Adaptive Planning
Deloitte —Belfast
- Hybrid work
- Computer Science
- Analysis skills
- Project management
Junior Service Desk Analyst
System C —Belfast
- Full-time
- Customer service
- Communication skills
- Time management
Derivative Settlements Operations – Product Development (Vice President)
Citi —Belfast
- Full-time
- Hybrid work
- AI
- Communication skills
- Banking
- Employee assistance programme
- Employee discount
Associate Director, Digital Procurement, Supply Chain & Network Operations
Deloitte —Belfast
- Hybrid work
- Sales
- Project management
- AI
Experienced Technical Accountant
CME Group —Belfast
- Full-time
- Hybrid work
- Microsoft Excel
- Accounting
- Financial services
Client Manager
3173 —Belfast
- Full-time
- Remote
- No degree
- Organisational skills
- Communication skills

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Senior Process Associate - Customer Care

HCLTech -
Belfast

Apply Now

Job details

Qualifications

Customer service
Communication skills

Full job description

Belfast, Northern Ireland
Job Summary
Senior Process Associate - CC plays a pivotal role in delivering exceptional customer service by managing complex calls and resolving escalated issues. This position is crucial for maintaining high levels of customer satisfaction and Net Promoter Score (NPS) while also contributing to team development through training and mentorship. The role emphasizes a service mindset and continuous process improvements, ensuring effective and quality customer interactions.
Key Responsibilities
1. Handle Complex Inbound And Outbound Calls, Providing Expert Assistance And Resolving Escalated Customer Issues Using Effective Communication And Problem-Solving Skills.
2. Follow Escalation Procedures For Issues Beyond Individual Control, Ensuring A High First-Call Resolution Rate And Effective Customer Support.
3. Monitor And Ensure The Quality Of Customer Interactions, Providing Constructive Feedback And Coaching To Team Members To Enhance Their Performance.
4. Assist In Training New Team Members And Offer Ongoing Support And Mentorship, Fostering A Collaborative And Growth-Oriented Team Environment.
5. Lead Initiatives Focused On Enhancing Call Handling Processes And Improving Overall Customer Service Efficiency, Contributing To Better Customer Experiences.
Skill Requirements
1. Proficiency In Customer Service Principles And Practices, Demonstrating A Strong Service Mindset.
2. Excellent Verbal And Written Communication Skills, Ensuring Effective Interaction With Customers And Team Members.
3. Ability To Analyze Customer Issues And Provide Resolutions, Showcasing Problem-Solving Capabilities.
4. Familiarity With Performance Metrics And Slas, Contributing To Project Outcomes And Maintaining Quality Standards.
5. Strong Adherence To Company Policies And Guidelines, Including Confidentiality And Ethical Conduct.

Other Requirements
1. Optional But Valuable Certifications In Customer Service Excellence Or Related Fields
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Refine Your Search

senior associate jobs in belfast, nir

Senior Process Associate - Customer Care

Wellbeing and Attendance Team Lead

Customer Operations Analyst - Elevate Programme - Belfast - starting 10th August 2026

Finance Team Senior Business Associate – Business Execution - Vice President

Settlements Senior Associate

Advanced Associate, Internal Audit, Controls, Compliance, and Risk

Architectural Assistant

Senior Business Associate - Vice President

Commercial Contracts: Value Optimisation – Senior Associate

Recruiting Senior Associate - French Speaking

Compliance Surveillance Associate

Benefits Associate

Pensions Administrator

Part Qualified Accountant - Senior Associate

Associate Director, Senior Solution Architect, Workday Adaptive Planning

Junior Service Desk Analyst

Derivative Settlements Operations – Product Development (Vice President)

Associate Director, Digital Procurement, Supply Chain & Network Operations

Experienced Technical Accountant

Client Manager

I want to receive the latest job alerts for senior associate in belfast, nir

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