Customer experience verifications Work, Jobs in Springburn, Glg (with Salaries)

Customer Success Manager
Spire —Glasgow
- Hybrid work
- English
- Communication skills
- Employee stock purchase plan
- Annual leave
11d
Customer Success Manager
Spire Global —Glasgow
- Hybrid work
- English
- Communication skills
- Employee stock purchase plan
- Annual leave
11d
Quality Assurance Manager ( Cambuslang Part time)
Dominos —Cambuslang
- Part-time
- Management
- Continuous improvement
- Quality control
Digital Customer Support Apprentice
QA Apprenticeships —Bishopton
- £19,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Free parking
- Gym membership
QA Engineer II (AI-Powered)
Planet DDS —Glasgow
- Hybrid work
- JavaScript
- Communication skills
- Annual leave
- Referral programme
QA Engineer III (AI-Powered)
Planet DDS —Glasgow
- Hybrid work
- JavaScript
- Communication skills
- Annual leave
- Referral programme
Reception Manager
IVC —Kilmarnock
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Supervising experience
- Organisational skills
- Annual leave
- Employee discount
12d
PRT - Transitions Manager
Legal & General Investment Management —Glasgow
- Business development
- Communication skills
- Employee discount
12d
Operations Manager - Apprenticeships Scotland
GP Strategies Corporation —Stirling
- Full-time
- Business development
- Analysis skills
- No degree
Data Modelling Analyst
Amici Procurement Solutions —Hillington
- Full-time
- Continuous improvement
- AI
- Communication skills
10d
Delivery Project Manager
Spire Global —Glasgow
- Hybrid work
- PMP
- Engineering
- Bachelor's degree
- Employee stock purchase plan
- Annual leave
Embedded system Test Engineer
Qualitrol —Glasgow
- Engineering
- Master's degree
- Analysis skills
Test Engineer
Expleo —Glasgow
- Schematics
- Engineering
- Laboratory experience
PRT - Transitions Manager
LegalAndGeneral —Glasgow
- Full-time
- Hybrid work
- Business development
- Communication skills
- Employee discount
Quick apply
12d
Product Assurance Engineer
Spire Global —Glasgow
- Hybrid work
- Communication skills
- Employee stock purchase plan
- Annual leave
Systems Compliance Manager
ABP UK —Glasgow
- Full-time
- Continuous improvement
- Team management
- No degree
Quick apply
7d
Product Assurance Engineer
Spire —Glasgow
- Hybrid work
- Communication skills
- Employee stock purchase plan
- Annual leave
Project Manager
Hitachi Rail —Glasgow
- Full-time
- Master's degree
- Project management
- Bachelor's degree
- Flexible schedule
Data Centre Engineer
DataVita —Chapelhall
- Engineering
- Maintenance
- Organisational skills
- Annual leave
Quick apply
Product Delivery Manager - Public Cloud SRE
JPMorganChase —Glasgow
- Full-time
- Continuous improvement
- AI
- Communication skills
7d

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Customer Success Manager

Spire
Glasgow

Apply Now

Job details

11 days ago

Benefits

Employee stock purchase plan
Annual leave
Employee assistance programme
Gym membership
Referral programme

Qualifications

Stakeholder collaboration
Client engagement
Stakeholder liaison
English
Contract renewal support
Risk management
Customer renewal management
Churn prevention
Customer loyalty building
Relationship management
Customer interaction
HubSpot
SaaS
Communication skills

Full job description

As a Customer Success Manager within our Aviation business, you will be responsible for ensuring customers realize maximum value from Spire's aviation data and analytics solutions throughout their lifecycle.

You will act as a trusted advisor, helping customers successfully onboard, adopt our products, achieve their business objectives, and ultimately maximize the value of their investment. You'll build strong relationships with customers, proactively identify opportunities to improve engagement, reduce churn, and partner closely with Sales to support renewals and account growth.

Success in this role requires excellent relationship management, commercial awareness, strong project coordination skills, and the ability to collaborate across Product, Engineering, Sales and Customer Support teams to deliver an outstanding customer experience.

What You'll Do

Own a portfolio of aviation customers throughout their post-sales lifecycle.
Lead customer onboarding and implementation, ensuring a smooth transition from Sales to Customer Success.
Develop trusted relationships with customer stakeholders and become their primary strategic advisor.
Drive customer adoption by helping customers fully utilize Spire's aviation products and capabilities.
Conduct regular business reviews to demonstrate value, measure success against customer objectives, and identify new opportunities.
Proactively monitor customer health, identify risks early, and execute retention strategies to minimize churn.
Partner with Sales on contract renewals, expansion opportunities, and cross-sell initiatives.
Gather customer feedback and translate market needs into actionable insights for Product and Engineering teams.
Coordinate with Technical Support and Engineering to ensure timely resolution of customer issues.
Maintain accurate customer records, success plans, and engagement activity within CRM systems.
Track and report against key Customer Success metrics including retention, renewals, product adoption, customer satisfaction, and NPS.
Become a trusted subject matter expert on Spire's Aviation solutions and industry trends.

Key Success Measures

Customer retention and renewal rates
Expansion revenue through upsell and cross-sell
Customer satisfaction (CSAT) and Net Promoter Score (NPS)
Product adoption and customer engagement
Customer health and risk management
Successful onboarding and time-to-value

Who You Are

3+ years of experience in Customer Success, Account Management, Customer Experience, or a similar customer-facing role within a SaaS, data, software, or technology business.
Proven experience managing enterprise or commercial customer relationships.
Excellent communication, presentation, and stakeholder management skills.
Strong commercial mindset with the ability to identify customer growth opportunities.
Comfortable managing multiple customer priorities across timezones in a fast-paced environment.
Highly organized with excellent attention to detail.
Able to simplify complex technical concepts for both technical and non-technical audiences.
Experience collaborating across Sales, Product, Engineering, and Support teams.
Self-motivated with a proactive, customer-first mindset.
Fluent in English.

Preferred Qualifications

Experience working within aviation data, geospatial tracking data or related industries.
Experience supporting enterprise SaaS, API, or data platform customers.
Familiarity with CRM platforms such as HubSpot or Salesforce.
Experience managing customer success metrics including retention, renewals, adoption, and NPS.

Spire operates a hybrid work model, and this position will require you to work a minimum of three days per week in the office.

Access to US export-controlled software and/or technology may be required for this role. If needed, Spire will arrange the necessary licenses—this is not something candidates need to have before applying.

Global Perks

️ Name Your Satellite Program (NYSP)
Launch Attendance
Generous Time Off Policy
Education Assistance Program
Employee Assistance Program (EAP)
Employee Stock Purchase Program (ESPP)
Family Leave
Fitness Reimbursement
Employee Referral Program
Healthy snacks & beverages in every office

About Spire

We improve life on Earth with data from space.

Spire Global is a space-to-cloud analytics company that owns and operates the largest multi-purpose constellation of satellites. Its proprietary data and algorithms provide the most advanced maritime, aviation, and weather tracking in the world. In addition to its constellation, Spire's data infrastructure includes a global ground station network and 24/7 operations that provide real-time global coverage of every point on Earth.

Spire is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

To help maintain a safe and secure workplace for Spire employees, all candidates who receive a conditional offer will be required to complete a background check. This may include criminal history and employment verification.

Please take a moment to review Spire's Global Data Privacy Notice for Employees, Contractors, Candidates and Visitors, as well as Spire's Privacy Policy.

Kindly be advised that communication regarding your application may come from @spire.com, @recruiting.spire.com, or from Candidate.fyi (our scheduling tool).

Apply Now

Refine Your Search

customer experience verifications jobs in springburn, glg

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I want to receive the latest job alerts for customer experience verifications in springburn, glg

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