Customer service representative Work, Jobs in Farnborough, Ham (with Salaries)

Customer Care Associate
LRG —Camberley
- Remote
- Microsoft Office
- Communication skills
Quick apply
Customer Service Assistant
A.L.O.B Ltd —Send
- £30,000 a year
- Full-time
- CRM software
- Google Suite
- Microsoft Office
- Free parking
Quick apply
2d
Customer Service Coordinator
The HR Surgery —Thames Ditton
- £28,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Customer Representative - Alton
Nationwide Building Society —Alton
- From £26,500 a year
- Part-time
- Banking
7d
E-commerce Customer Service Operations Specialist
Home Touch Interiors Ltd —Guildford
- £28,000 - £30,000 a year
- Part-time
- Microsoft Excel
- Customer service
- In-person
- Free parking
Quick apply
6d
Customer Service Representative
Motohaus Powersports Limited —Hook
- £25,420 - £27,000 a year
- Full-time
- AI
- Communication skills
- Free parking
- Annual leave
Quick apply
14d
Customer Support Advisor (Early Years / Nursery Funding Software)
Funding Loop —Woking
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer literacy
- Organisational skills
- Work from home
- Sick pay
Quick apply
3d
Customer Service Phone Support - Damage Recovery Team
Enterprise Mobility —Aldershot
- £26,450 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
Customer Service Advisor - Fixed Term Contract
BD —Winnersh
- £25,000 - £38,125 a year
- CRM software
- Microsoft Outlook
- In-person
Customer Service Coordinator
Millbrook Healthcare Group Ltd —Guildford
- £27,001 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
- Flexible schedule
Quick apply
Customer Service Advisor
Zentiva Group, a.s. —Guildford
- Full-time
- Sales
- Customer service
- ERP systems
Customer Service Assistant
Royal Casino Slots —High Wycombe
- £12.71 - £13.21 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
Quick apply
Customer Service
Aristar Financial Consulting —Guildford
Customer Representative - Basingstoke
Nationwide Building Society —Basingstoke
- From £26,500 a year
- Part-time
- Banking
1d
Customer Services Advisor
SNG (Sovereign Network Group) —Basingstoke
- £25,936 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
Customer Service Representative
FNZ —Basingstoke
- Full-time
- Organisational skills
- Financial services
- Communication skills
- Life insurance
8d
Customer Service Advisor
AmWorld —Slough
- Up to £28,500 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
- Store discount
Quick apply
Customer Service Representative
Juss Marketing —Bracknell
- £350 - £600 a week
- Full-time
- Sales
- Customer service
- English
- Free parking
- Flexible schedule
8d
Customer Service Representative
Future Proof —Reigate
- £26,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
5h
Customer Service Advisor
Collard Group Ltd —Reading
- £26,000 - £27,840 a year
- Full-time
- Bilingual
- English
- Data entry
- Life insurance
- Referral programme
Quick apply
1d

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Customer Care Associate

LRG -
Camberley

Quick apply

Job details

Benefits

Company pension

Qualifications

Microsoft Office
Communication skills

Full job description

Job Title: Customer Care Associate

Location: Remote (with quarterly travel for team meetings)

Brand: LRG

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities

As a Customer Care Associate, you’ll play a key role in managing and resolving customer complaints, supporting branch teams, and maintaining the Group’s reputation for excellent service. Working closely with the Customer Care Manager, you’ll handle complex complaints, provide expert guidance, and ensure service standards are met consistently across the business.

Key Responsibilities:

Provide administrative and technical support to the Customer Care Manager and Director of Customer Support and Engagement
Manage the Customer Care email inbox to allocate emails using the colour coding system
Review complaints and where appropriate referring cases directly to a Regional Director for prompt response to prevent escalation
Accurate recording of complaints received across the Group, issue acknowledgements, and ensure all LRG’s Service Level Agreements are met
Promptly answer the Customer Care phone line in a professional and helpful manner
Manage the outstanding complaints and chase internally to ensure LRG’s Service Level Agreements are met
Hold video meetings with senior staff to offer guidance on Stage One complaints and escalate appropriately for Stage Two cases
Assist the Customer Care Associates to support them in responding to Stage Two and Three complaints
Investigate and collate data for Stage Two and Stage Three complaints
Communicate directly with complainants to work towards swift and fair resolutions
Draft high-quality written responses for Stage Two and Stage Three complaints
Assist with managing communications with The Property Ombudsman (TPO) and oversee the administration of TPO complaints
Support the monitoring and management of social media reviews and messages.
Assist in the administration and management of Reputation.com to maintain the Group’s online presence.
Maintain a thorough working knowledge of LRG’s systems, procedures, and business variations.
Keep up to date with industry legislation and regulatory changes.

What are we looking for:

Extensive knowledge of the lettings industry, supported by significant hands-on experience.
Exceptional attention to detail and clear, professional communication skills.
Propertymark Level 3 qualification (or currently working towards it/willing to complete).
Strong reporting skills, with the ability to extract and present data effectively in Excel.
Excellent administrative and letter-writing abilities.
Confident problem-solver, capable of managing legal and procedural queries from branch staff.
Collaborative team player with a proactive approach.
Proficient in Microsoft Office applications.

What we can offer you:

Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Supportive and collaborative team environment

Benefits:

Competitive Salary Package
Quarterly and yearly awards
Salary sacrifice pension scheme
Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

Quick apply

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