Helpdesk support Work, Jobs in Northampton, Nth (with Salaries)

Sales Support Specialist
JIROX LIMITED —Rugby
- £26,000 - £27,000 a year
- Full-time
- Customer service
- Data entry
- In-person
- Free parking
- Employee discount
Quick apply
5d
Technical Support Apprentice
Welcomm Communications Ltd —Market Harborough
- £16,640 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
- Employee assistance programme
Quick apply
Shift Supervisor (Gluten Free Blend, C Shift Nights)
Newly Weds Foods —Banbury
- £51,690.69 a year
- 12 hour shift
- Microsoft Powerpoint
- Computer literacy
- Engineering
Quick apply
Days Role: – Mobile Response Officer (SIA)
Key Security (UK) Ltd —Milton Keynes
- £13.45 an hour
- 12 hour shift
- Driving
Quick apply
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Annual leave
Facilities Business Support Coordinator
Red Bull Technology Group —Milton Keynes
- Full-time
- Microsoft Excel
- Microsoft Office
- Data entry
- Employee discount
7d
Senior IT Technician
Hanwell Fields Community School —Banbury
- £35,000 - £40,000 a year
- Communication skills
- School
- Annual leave
- Referral programme
1d
Mobile Engineer
Wates —Milton Keynes
- Maintenance
- Communication skills
- Time management
- Health & wellbeing programme
Electrical Engineer
Kier Group —Rushden
- Overtime
- Communication skills
- Flexible schedule

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Technical Support Apprentice
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helpdesk support jobs near northampton, nth

Sales Support Specialist

JIROX LIMITED
Rugby

Quick apply

Job details

Permanent | Full-time
£26,000 - £27,000 a year
5 days ago

Benefits

Free parking
Casual dress
Company pension
Company events
Employee discount
On-site parking

Qualifications

Customer communication
Sales support
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Customer service
Client communication
Ticket management
Logistics
Sales administration
Handling customer enquiries
Dispatching
Zendesk
Data entry
Sales administration experience (1–3 years)
Customer interaction
AI
Communication skills
Supply chain customer service

Full job description

The Company

We imagine, launch, and run our own brands. From idea to market-ready, we focus on creating products that serve a real purpose. Our team handles everything in-house from initial concept research and prototyping to branding, packaging, and supplier coordination. Every product we launch is designed for durability, functionality, and scalability.

With a data-driven approach, we refine listings, run performance advertising, and track every metric to maximise visibility, conversion, and brand growth. Our logistics operations are built for speed, accuracy, and control. We coordinate warehousing, packaging, and delivery across multiple platforms to ensure fast, reliable service.

Job Summary

We are seeking a proactive, detail-oriented, and solutions-driven Sales Support Specialist to join our growing team. In this role, you will play a vital role in keeping our sales and operations pipelines moving efficiently by providing high-quality support to customers and assisting the operations team with critical logistics administration.

The ideal candidate will be tech-savvy, highly organised, and comfortable using modern customer support and operations tools. You will handle customer enquiries, process order-related requests, and provide key administrative support to the Operations team, including booking couriers, updating shipping systems, and coordinating order dispatches. You will work closely with our logistics and e-commerce teams to ensure every order and customer interaction is handled with speed and accuracy.

Key Skills

Helpdesk and Software Proficiency: Experience using eDesk or similar helpdesk systems (Zendesk, Freshdesk)

Logistics and Courier Admin: Familiarity with courier portals and booking software for processing shipments and tracking

AI and Tool Adaptability: Ability to leverage AI-assisted tools to increase response efficiency without losing accuracy

Communication: Exceptional written and verbal communication skills with a professional telephone manner

Problem-Solving and Organisation: Strong ability to resolve order issues, coordinate logistics admin, and manage a high volume of tickets and administrative tasks under time constraints

Attention to Detail: Meticulous approach to data entry, courier bookings, and payment or refund adjustments

Responsibilities

Sales and Customer Support

Manage incoming customer communications via eDesk, ensuring responses are timely, helpful, and aligned with brand guidelines
Handle inbound telephone and email enquiries regarding product specifications, order status, custom requests, and delivery lead times
Utilise AI-assisted support tools to streamline workflows while maintaining a personal, tailored approach for complex sales enquiries

Operations and Courier Administration

Provide direct administrative support to the Operations team by booking freight or transportation
Liaise with courier partners to resolve delivery issues, address failed attempts, update delivery addresses, and file courier claims where necessary

Returns, Replacements and Financials

Process and manage customer returns and replacement orders, ensuring items are correctly logged in internal inventory systems
Authorise and issue adjustments or refunds accurately through payment gateways and e-commerce platforms in line with company policies
Coordinate with the warehouse team to ensure replacement or reshipped items are prioritised and dispatched quickly

Collaboration and Process Quality

Work alongside logistics and warehouse staff to track delayed or problematic shipments and provide proactive updates to customers
Maintain accurate records of sales queries, logistics disputes, and operational resolutions
Highlight recurring shipping or product issues to the relevant teams to help refine processes

Job Types: Full-time, Permanent

Pay: £26,000.00-£27,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
On-site parking

Experience:

Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in northampton, nth

Sales Support Specialist

Technical Support Apprentice

Shift Supervisor (Gluten Free Blend, C Shift Nights)

Days Role: – Mobile Response Officer (SIA)

Technical Helpdesk

Facilities Business Support Coordinator

Senior IT Technician

Mobile Engineer

Electrical Engineer

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