Network engineer Work, Jobs in Solihull, Wmd (with Salaries)

2nd Line Network Engineer
wavenet —Solihull
- Full-time
- Continuous improvement
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
VoIP & Network Installation & Support Engineer
Best 4 Business Communications Limited —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Employee discount
- Gym membership
Quick apply
10d
Network Engineer
NTT Data UK —Birmingham
- Computer networking
ICT Support Engineer
Independent Office for Police Conduct —Birmingham
- £34,067 a year
- Hybrid work
- Azure
- Management
- Microsoft Office
- Annual leave
- Employee assistance programme
8d
Software Engineer
Convergence Group —Solihull
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- JavaScript
Quick apply
Network Engineer
NTT Ltd —Birmingham
- Computer networking
Telecoms Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- In-person
- Free parking
- Employee assistance programme
Quick apply
Project Engineer
EMR Group —Birmingham
- Full-time
- CAD
- Travel
- Organisational skills
- Annual leave
Quick apply
IT Cloud Infrastructure Engineer
NTT Ltd —Birmingham
- Azure
- IT
Senior Network Engineer - Technology CSC - Counter Terrorism Policing HQ
Metropolitan Police —Birmingham
- £52,653 - £61,410 a year
- Full-time
- Hybrid work
- English
- Travel
- Mentoring
- Annual leave
- Work from home
Senior Hazardous Area Engineer (DSEAR)
Spiers Engineering Safety —Tamworth
- £40,968.73 - £91,674.06 a year
- Full-time
- Hybrid work
- Engineering
- System design
- Mentoring
- Profit sharing
Quick apply
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
Systems Engineer
Ericsson —Solihull
- Oracle
- No degree
- Linux
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer networking
- IT
- Power tools
Quick apply
IT Infrastructure Engineer
WHS Plastics —Birmingham
- Full-time
- Azure
- Analysis skills
- Continuous improvement
Quick apply
AWS Infrastructure Operations Engineer
Siemens —Solihull
- £50,000 - £99,900 a year
- Full-time
- Hybrid work
- Azure
- Windows
- AWS
Principal Network Engineer
National Grid —Warwick
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Azure
- Engineering
- Bachelor's degree
- Life insurance
3d
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
Cloud Engineer (111816-0626)
University of Warwick —Coventry
- £47,389 - £56,535 a year
- Azure
- Microsoft Outlook
- University

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2nd Line Network Engineer

wavenet -
Solihull

Quick apply

Job details

Full-time
14 days ago

Benefits

Annual leave
Employee assistance programme

Qualifications

Load balancing
Firewall
Continuous improvement
Computer networking
Network engineering
Communication skills
Juniper
Network Security
VPN

Full job description

Company Description

Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs.

We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business.

We are dedicated to fulfilling our promise to make your business thrive!

Job Description

We are looking for a skilled 2nd Line Network Engineer to join our Service Operations team. You’ll be responsible for providing advanced technical support to Wavenet customers, diagnosing and resolving network incidents, and ensuring service requests are handled to the highest standard. This is a hands-on technical role requiring strong troubleshooting skills across a range of networking and security technologies.

What You’ll Be Doing

Technical Support – Provide second-line diagnostics and fixes for customer incidents, escalating when necessary.
Customer Care – Work closely with clients via phone and email, ensuring issues are resolved effectively and customers are kept updated at all stages.
SLA Management – Prioritise and manage tickets to meet contractual service levels.
Documentation – Maintain accurate and up-to-date records in the Help Desk System, including client infrastructure details and troubleshooting steps.
Collaboration – Liaise with 3rd party suppliers to resolve hardware, software, and connectivity issues, ensuring SLA targets are met.
Continuous Improvement – Contribute to knowledge sharing within the team by updating documentation and supporting colleagues in resolving complex issues.

Qualifications

Skills & Experience You’ll Need

Proven technical experience in networking and security support.
Strong diagnostic and administration skills across some/all of the following:
- Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus 1–7K)
- Cisco management tools and wireless platforms (controllers & access points)
- Cisco ACE and F5 configuration and troubleshooting
- Juniper & Extreme Firewalls
- Tier 2 Broadband support, including traffic shaping
- Experience with VLANs, VPNs, and network security principles
- Knowledge of Meraki, Fortinet, and Palo Alto solutions (preferred)
Hands-on experience in:
- Network design, implementation & troubleshooting
- Firewall configuration and incident response
- Monitoring and analysing network performance using traffic analysis tools
Excellent communication skills, with the ability to interact with all stakeholders including Directors.
Strong attention to detail and accuracy in documentation.

What Success Looks Like

Timely resolution or escalation of technical incidents.
High levels of customer satisfaction through clear and professional communication.
Accurate and comprehensive documentation of tickets and client systems.
Meeting SLA commitments consistently.
Proactive collaboration with both customers and suppliers.

Additional Information

Here’s a closer look at what we offer:

Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.

We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.

Quick apply

Refine Your Search

network engineer jobs in solihull, wmd

2nd Line Network Engineer

VoIP & Network Installation & Support Engineer

Network Engineer

ICT Support Engineer

Software Engineer

Network Engineer

Telecoms Support Desk Engineer

Project Engineer

IT Cloud Infrastructure Engineer

Senior Network Engineer - Technology CSC - Counter Terrorism Policing HQ

Senior Hazardous Area Engineer (DSEAR)

Service Desk Analyst / IT Support Help Desk Technician

Systems Engineer

L4 Network Engineer Apprentice

IT Infrastructure Engineer

AWS Infrastructure Operations Engineer

Principal Network Engineer

2nd Line Engineer - Support

1st / 2nd Line IT Support Analyst

Cloud Engineer (111816-0626)

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