Helpdesk manager Work, Jobs in Birmingham, Wmd (with Salaries)

Customer Helpdesk Manager
Trades 247 —Darlaston
- £37,500 a year
- Full-time
- Management
- Customer service
- In-person
- Free parking
- Annual leave
Quick apply
11d
Helpdesk Scheduler
Emcor —Birmingham
- Full-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
Helpdesk Team Leader
Equans —Birmingham
- £26,500 - £27,975 a year
- Full-time
- Mentoring
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
3d
HR Specialist
BBC —Birmingham
- Up to £53,000 a year
- Full-time
- Hybrid work
- Human resources
- AI
10d
Service Desk Analyst
TVS Supply Chain Solutions —Birmingham
- Up to £27,000 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
1d
Shift Maintenance Assistant
Equans —Smethwick
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
Head Caretaker
Equans —Birmingham
- £26,728.21 - £32,800.00 a year
- 8 hour shift
- Maintenance
- Microsoft Office
- Supervising experience
- Annual leave
- Employee assistance programme
2d
Digital Support Specialist
Flannery Plant Hire —Sutton Coldfield
- Engineering
- Windows
- Computer networking
- Annual leave
- Employee assistance programme
4d
Automotive Manager Level 1 Team
MSX International —Coventry
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Senior Financial Control Manager - WPB
HSBC Global Services Limited —Birmingham
- Full-time
- Leadership
- Banking
4d
Shift Electrical Engineer
Equans —Smethwick
- Full-time
- Annual leave
- Employee assistance programme
Mobile Support Host
Mitie —Birmingham
- £14 an hour
- Part-time
- Hospitality
- Microsoft Outlook
- Computer literacy
- Annual leave
Facilities Coordinator
Well Pharmacy —Redditch
- Up to £29,000 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
9d
Operations Supervisor
Emcor —Coventry
- £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Band 5 ePMA Senior Pharmacy Technician
Birmingham Community Healthcare NHS Foundation Trust —Birmingham
- £32,073 - £39,043 a year
- Full-time
- Hospital
- Rehabilitation centre
- Care plans
4d
Electrical Engineer
Equans —Smethwick
- Full-time
- Annual leave
- Employee assistance programme
Mechanical Craftsperson
Equans —Birmingham
- Full-time
- Maintenance
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Area Site Technician - Coventry
City Facilities Management (UK) —Coventry
- £41,324 a year
- Full-time
- Maintenance
- Bakery
- Driving
3d
Shift Mechanical Engineer
Equans —Smethwick
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
Planner
Arcus FM —Redditch
- £26,758 a year
- Full-time
- Annual leave
Quick apply

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Customer Helpdesk Manager

Trades 247
Darlaston

Quick apply

Job details

Permanent | Full-time
£37,500 a year
11 days ago

Benefits

Free parking
Annual leave
Company pension
Sick pay

Qualifications

Management
Customer service
Facilities management
Help desk

Full job description

Trades247 is growing, and we're looking for a Customer Helpdesk Manager to lead the team that keeps our customers happy, day and night.

We're a 24/7 trades business, and our customer helpdesk is at the heart of how we deliver a great experience, whatever time our customers get in touch. We're now looking for an experienced Team Leader or Manager to take charge of our helpdesk team of 6 (and growing), own the rota that keeps cover running around the clock, and build a customer journey that's genuinely market-leading. This is primarily a Monday–Friday, 8am–5pm role, You will own the 24/7 rota and be the first point of contact if cover is ever needed, but you won't be working nights yourself.

What you'll be doing

Leading, coaching and developing our customer helpdesk team, currently 6 people and growing as the business expands.
Owning the 24/7 helpdesk rota and being the first point of contact should cover be needed.
Owning the end-to-end customer experience – every call, email and job logged, and every customer looked after.
Designing and delivering a customer journey strategy that sets us apart from the competition.
Managing day-to-day operations using our Job Logic system, keeping response times and service levels on track.
Reporting on performance and driving continuous improvement across the team.

What we're looking for

At least 3 years' Team Leader or Management experience, ideally within Facilities Management or a similar sector.
A track record of managing a customer service or helpdesk team, ideally with experience owning rota/shift cover for a round-the-clock operation.
Experience with the Job Logic system is preferred, but not essential.
A proactive, hands-on leader who's as comfortable coaching a team as they are shaping strategy.
You'll need to be able to work from our offices near Wolverhampton.

What's on offer

A salary of circa £37,500, dependent on experience.
A genuine Monday to Friday, 8am–5pm working pattern – no regular nights or weekends.
A company pension scheme, with employer contributions to help you plan for the future.
28 days' paid annual leave (inclusive of bank holidays) – a clear, guaranteed entitlement to properly switch off and recharge.
The full range of statutory employee protections – sick pay, parental leave and more – delivered by a stable, well-run employer.
The chance to build and shape a growing team, and genuinely influence the customer experience of a scaling business.

Sound like you? We'd love to hear from you – apply today.

*No agencies at this stage please

Pay: £37,500.00 per year

Benefits:

Company pension
Free parking
Sick pay

Experience:

Facilities management: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in birmingham, wmd

Customer Helpdesk Manager

Helpdesk Scheduler

Helpdesk Team Leader

HR Specialist

Service Desk Analyst

Shift Maintenance Assistant

Head Caretaker

Digital Support Specialist

Automotive Manager Level 1 Team

Senior Financial Control Manager - WPB

Shift Electrical Engineer

Mobile Support Host

Facilities Coordinator

Operations Supervisor

Band 5 ePMA Senior Pharmacy Technician

Electrical Engineer

Mechanical Craftsperson

Area Site Technician - Coventry

Shift Mechanical Engineer

Planner

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