Delivery manager Work, Jobs in Leicester Le2 (with Salaries)

Service Delivery Manager - Coventry
Novem IT Limited —Coventry
- £40,000 - £55,000 a year
- Full-time
- Azure
- Management
- IT
- Bereavement leave
- Life insurance
Quick apply
6d
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Lutterworth
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Management
- Analysis skills
- Annual leave
- Employee assistance programme
NIGHT MANAGER
Primark —Leicester
- £42,055 a year
- Night shift
- Management
- Leadership
- Annual leave
Store Manager
Toolstation —Leicester
- £34,998.30 a year
- Full-time
- Leadership
- Employee discount
Customer Service & Operations Manager
Soane Britain —Thurmaston
- Full-time
- Hospitality
- Microsoft Excel
- Sales
Operations Manager (Manager III, Operations P03091), AMZL-Delivery Station
Amazon UK Services Ltd. —Leicester
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
8d
Education Improvement Professional Delivery Manager
Coventry City Council —Coventry
- £40,906 - £44,752 a year
- English
Duty Manager
The Range —Leicester
- £28,500 a year
- Full-time
- Management
- Customer service
- Merchandising
- Store discount
- Annual leave
Quick apply
Sales Specialist Lead - Modern Workplace (MDL & JML Services)
Cameo —Leicester
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- IT
- Free parking
Quick apply
Co-op Store Manager
University of Leicester Food and Drink —Leicester
- £36,000 a year
- Weekend availability
- Hospitality
- Marketing
- Customer service
Quick apply
4d
Service Delivery Manager
Cox Automotive —Coventry
- £40,000 a year
- Full-time
- Customer service
- Employee discount
Programme Delivery Manager - Midlands
PA Housing —Leicester
- £57,028 - £59,452 a year
- Call to connect
- Hybrid work
- Maintenance
- Contracts
- Communication skills
- Annual leave
- Employee discount
Change Delivery Manager
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Store Manager - Leicester Highcross - Holding
New Look —Leicester
- Full-time
- Management
- Organisational skills
- Communication skills
- Employee discount
Portfolio Team Leader
Yü Group —Leicester
- £37,000 a year
- Full-time
- Analysis skills
- Leadership
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
12d
Capital Account Manager
Steris —Leicester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Team Leader
Centrica Business Solutions —Leicester
- £35,000 - £43,000 a year
- Microsoft Word
- Microsoft Excel
- Customer service
2d
Service Delivery Manager
Mitel —Nottingham
- Full-time
- Management
- Sales
- Presentation skills
Customer Services Manager (18 Months FTC)
Mediq —Castle Donington
- £50,000 - £60,000 a year
- Management
- Customer service
- Patient care
- Employee assistance programme
- Sick pay
11d

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Service Delivery Manager - Coventry

Novem IT Limited
Coventry

Quick apply

Job details

Permanent | Full-time
£40,000 - £55,000 a year
6 days ago

Benefits

Company pension
Company events
Paid volunteer time
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Azure
Management
ITIL
Kaizen
IT
Root cause analysis
Leadership
Communication skills

Full job description

Overview
The Service Delivery Manager is responsible for leading service delivery and operations across two of our Midlands teams. The role combines operational leadership, client engagement, and team integration, ensuring customers receive a consistent, high-quality experience while building a unified, motivated and productive team.

You will lead service teams responsible for ticket resolution, major incidents, problem management, monitoring and small projects. While a technical background is required, the primary focus of the role is leadership, service excellence and continuous improvement rather than hands-on technical resolution.

A core part of the role is aligning teams into a single operating model, setting clear standards, building capability through training, and identifying future leaders and technical superstars within the team.

Our Vision

An ambition to be the go-to partner for UK SMEs in managed IT, cyber resilience, and telecoms - by building a skilled, passionate team, implementing the best technology solutions, and staying committed to doing things right, efficiently, and with integrity.

Our Values

Passion - A deep enthusiasm for technology and an unwavering drive for personal and business growth.
Trust - Building reliable, transparent relationships with customers and team members
Collaboration - working effectively internally and with customers, as one unified team
Kaizen - embracing continuous improvements everyday through learning, innovation and feedback

Responsibilities

1. Service Delivery & Operations

Overall responsibility for service delivery and operational performance across the Midlands region.
Ensure agreed service levels (SLAs) are met or exceeded across all customers.
Accountable for major incidents management and escalations, ensuring clear communication to customers and internal stakeholders.
Identification of problems and subsequent root cause analysis.
Track, analyse and report on service performance using KPIs and operational metrics.
Identify, prioritise and deliver service improvement initiatives to improve customer experience and efficiency.
Ensure consistent use of service desk tools, systems, processes and SOPs.
Work in tandem with peer service delivery managers to ensure group wide consistency.
Provide inter-group support in line with business and client requirements.

2. Client Engagement & Technology Planning

Act as a senior point of contact for allocated clients, owning service relationships at an operational level.
Participate in customer service reviews, ensuring clear reporting, actions and follow-up.
Work with clients and account sales teams on technology planning and roadmap discussions, supporting longer-term improvement and alignment with business goals.
Own customer escalations, ensuring issues are resolved professionally and root causes addressed.
Work closely with sales and projects teams to ensure smooth handover and ongoing service alignment.

3. Team Leadership & People Management

Direct line management of service delivery and engineering staff.
Recruit, onboard and develop new team members in line with regional growth plans.
Conduct regular 1‑to‑1s, appraisals and development reviews.
Create and maintain personal development plans for team members.
Build engagement, accountability and a strong customer-first culture within the team.

4. Team Integration & Alignment

Build an aligned and productive service team following recent acquisitions.
Lead the integration of people, processes and ways of working across two service teams.
Define, implement and embed a single operating model for service delivery across the region.
Set clear standards for service delivery, customer interaction, documentation and team performance.
Implement and oversee training programmes to upskill team members and close capability gaps.
Support future acquisition onboarding and alignment.

5. Communication & Stakeholder Engagement

Represent the teams in internal management meetings.
Provide clear, concise reporting on service performance, risks and improvement plans.
Liaise with vendors and third parties where escalation or service coordination is required.

Requirements

Minimum 5 years’ experience in a leadership or management role within IT service delivery.
Experience working within an IT Managed Service Provider environment.
Proven ability to lead, motivate and develop multi-skilled teams.
Strong experience in client engagement and stakeholder management.
Experience running service reviews and managing customer expectations.
Strong understanding of IT service management principles (ITIL fundamentals).
Experience setting, managing and reporting against KPIs.
Highly organised with excellent written and verbal communication skills.
Solid understanding of IT fundamentals including infrastructure, M365 and Azure, networking, telephony, cyber security and business continuity.

Desirable Skills & Experience

Experience working through post-acquisition team integration or organisational change.
Experience with Kaseya stack - Autotask PSA, Datto RMM and IT Glue.
Formal leadership or management training
TIL Practitioner certification.

Pay: £40,000.00-£55,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking
Paid volunteer time
Referral programme
Sick pay

Application question(s):

Do you have a minimum of 5 years' experience in a leadership or management role within IT service delivery?
Do you have experience of working within an IT Managed Service Provider?
This role is office. Can you commute to the Coventry office?

Work Location: In person

Quick apply

Refine Your Search

delivery manager jobs in leicester le2

Service Delivery Manager - Coventry

Manager Service Delivery & Transport

Global Senior Manager, Customer Happiness (1 year contract)

NIGHT MANAGER

Store Manager

Customer Service & Operations Manager

Operations Manager (Manager III, Operations P03091), AMZL-Delivery Station

Education Improvement Professional Delivery Manager

Duty Manager

Sales Specialist Lead - Modern Workplace (MDL & JML Services)

Co-op Store Manager

Service Delivery Manager

Programme Delivery Manager - Midlands

Change Delivery Manager

Store Manager - Leicester Highcross - Holding

Portfolio Team Leader

Capital Account Manager

Team Leader

Service Delivery Manager

Customer Services Manager (18 Months FTC)

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