Customer service supervisor Work, Jobs in London W2 (with Salaries)

Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
11d
Customer Service Supervisor
Fortnum & Mason —London
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Annual leave
5d
Supervisor
Holland & Barrett —Brentford
- £15.09 an hour
- Weekend availability
- Training & development
- Leadership
- Store discount
- Annual leave
12d
Team Leader – Customer Service Experience
Henkel —Hemel Hempstead
- Full-time
- Hybrid work
- Management
- Customer service
- Leadership
- Annual leave
- Flexible schedule
Quick apply
Customer Service Leader
Lutron Electronics Co., Inc —London
- Full-time
- CRM software
- Spanish
- English
11d
Customer Service Team Leader
SES Water —Redhill
- £32,000 - £34,000 a year
- Management
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
2d
Post Office Supervisor
Ryman —Chiswick
- £13.32 an hour
- Part-time
- Training & development
- Communication skills
- Employee discount
- Referral programme
12d
Administration Team Leader
University College London Hospitals NHS Foundation Trust —London
- £38,488 - £46,852 a year
- Full-time
- Customer service
- Administrative experience
- Leadership
6d
Supervisor
Reserved —Brent Cross Station
- Full-time
- Management
- Sales
- Supervising experience
- Employee discount
- Referral programme
Guest Service Supervisor - London Marriott Hotel Canary Wharf
Marriott International, Inc —London
- Full-time
- Customer service
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
9d
Customer Services Team Leader (2C-GPR Sutton Area)
Govia Thameslink Railway —Sutton
- £24,500 - £37,200 a year
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
2d
Supervisor
Bravissimo —London
- £13.71 - £13.90 an hour
- Weekend availability
- Customer service
- Supervising experience
- IT
- Employee discount
Quick apply
9d
Assistant Store Manager (Full-Time)
Pandora Jewelry —London
- £35,490 - £45,000 a year
- Full-time
- Customer service
- Organisational skills
- Training & development
- Employee discount
12d
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Operations Supervisor, AMZL
Amazon UK Services Ltd. —East London
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Front Office Team Leader
AccorHotel —London
- £15.26 an hour
- Full-time
- Hotel
- Employee discount
- Referral programme
Quick apply
10d
Front Desk - Guest Experience Supervisor
Marriott International, Inc —London
- Full-time
- Hospitality
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Employee discount
Front Office Supervisor
Stoke Park Ltd —Slough
- Up to £35,000 a year
- Full-time
- Hotel
- In-person
- Hotel experience
- Free parking
- Sick pay
Quick apply
5d
Assistant Store Manager - Canary Wharf
Chisholm Hunter Ltd —London
- Full-time
- Management
- Retail management
- Retail sales
Quick apply
Attractions Supervisor
Attractions - The Cube London —London
- £35,000 a year
- Weekend availability
- Customer service
- English
- Supervising experience
Quick apply
10d

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customer service supervisor jobs near london w2

Team Leader - 21 Soho Square

ST James Facilities -
London

Quick apply

Job details

Full-time
£39,250 a year
11 days ago

Qualifications

Customer service call handling
Report writing
Front of house supervision
Guest relations
Inbound customer enquiry call handling
Report generation
Word processing
Writing skills
Facilities management
Business processes
Internal department liaison
English
Microsoft Office Suite
Performance management
Client services
Organisational skills
Front desk
Employee performance appraisals
Interviewing
Customer interaction
Events management
Training & development
Guest services telephone call handling
Leadership
Team motivation leadership
Rota coordination

Full job description

Overall Purpose

The Team Leader will be permanently based on the reception desk(s) covering the front of house function. In addition, the Team Leader will be responsible for additional reception areas within the client Building.

As Team Leader you represent St James and St James’ clients. You will have ownership and accountability for the reception area and its environment. You will be responsible for managing, leading and developing your team.

Duties and Responsibilities

The below listed task/responsibilities are not exhaustive:

To take full ownership of the reception and all associated areas, including any additional reception areas associated with the Building.
Ensure that the Reception areas are kept in impeccable order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary to the efficient running of the Building.
To collate and deliver accurate reports on all aspects of information as requested from the client and senior management.
Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
Proactively solve problems and recommend changes to make improvements.
Produce, manage and operate the reception rota, checking future planned absences and liaising with management for cover as and when required.
Manage and promote the implementation for any change, upgrade or advancement in software systems.
Leads the team to create positive memorable experiences by exceeding expectations for all.
Development and implementation of the customer experience strategy together with key stakeholders.
Help create, implement and maintain events based on the client’s requirements and St James values.
Be involved, pre plan and execute the organising of events/pop ups and ESG initiatives.
Ensuring that the team function to the professional and consistent standards expected so as to provide a high level of customer focus to meet the business needs.
Ensuring that the team are correctly attired and project a professional image at all times.
Ensuring the maintenance of the visitor electronic pass system and the maintenance of the client facing areas e.g. fault reporting.
Attend and take minutes at management meetings when required.
To be involved in and participate in interviewing potential team members for the building.
Being responsible for the process of meeting and greeting of all guests and visitors to the building and ensure you and your team provide them with exceptional service.
To assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner.
To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
Manage difficult calls and/or distressed callers’ in a calm and professional manner.
Where appropriate, reporting of accidents or incidents.
Administrative duties including word processing, photocopying, ordering stationary, post, couriers and facilities management tasks as required.
To lead, manage and develop the FOH team.
To conduct annual appraisals and any performance management requirements for the FOH team.
To conduct Return to Work for any team absences.
To identify any training needs and assist in their skills and development of the FOH team.
To maintain good working relationships with colleagues.
Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
Ensure compliance with all current statutory legislation in respect of health and safety and the environment.
Any other duties as deemed necessary to support the client, customer, colleagues and St James.

Knowledge

Previous experience in managing and leading a team.
Proven working knowledge of customer service experience.
Previous experience is essential in a similar corporate background.
Excellent command of the English language, both verbal and written.
Working knowledge of IT with experience of using Microsoft Office.

Skills

Management skills as well as a collaborative approach
Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
Excellent customer service skills.
Strong efficiency and motivation.
Excellent organisational skills.
Excellent punctuality.
Outgoing and “can do “attitude.
Innovation and creativity.
Tact and diplomacy.
Proactive and helpful.

Quick apply

Refine Your Search

customer service supervisor jobs in london w2

Team Leader - 21 Soho Square

Customer Service Supervisor

Supervisor

Team Leader – Customer Service Experience

Customer Service Leader

Customer Service Team Leader

Post Office Supervisor

Administration Team Leader

Supervisor

Guest Service Supervisor - London Marriott Hotel Canary Wharf

Customer Services Team Leader (2C-GPR Sutton Area)

Supervisor

Assistant Store Manager (Full-Time)

Contact Centre Team Leader

Operations Supervisor, AMZL

Front Office Team Leader

Front Desk - Guest Experience Supervisor

Front Office Supervisor

Assistant Store Manager - Canary Wharf

Attractions Supervisor

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