Infrastructure manager Work, Jobs in Edinburgh, Edh (with Salaries)

Service Manager - Managed Services
Mercury Hampton Ltd —Edinburgh
- £45,000 - £60,000 a year
- Full-time
- Azure
- Customer service
- Mentoring
- Annual leave
Quick apply
Assistant Project Manager/ Project Manager (Water Sector)
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Project management
- Organisational skills
IT Project Manager
Edinburgh Airport —Edinburgh
- £58,000 a year
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
10d
Senior Manager, Funding & Financing – Commercial & Financial Advisory, Infrastructure and Capital Programmes: Strategy, Risk and Transactions Advisory
Deloitte —Edinburgh
- Hybrid work
- Business development
- Contracts
- Leadership
Solution Consultant
FNZ —Edinburgh
- Full-time
- Hybrid work
- No degree
- Financial services
- Communication skills
- Life insurance
Capacity and Capability Service Manager
Public Sector Resourcing —Edinburgh
- Full-time
- Business development
- Analysis skills
- No degree
- Annual leave
Associate Project Manager - Onshore Wind
Vattenfall —Edinburgh
- Full-time
- Hybrid work
- English
- Project management
- Travel
Quick apply
CMDB Configuration Manager- Edinburgh
FDM Group —Edinburgh
- Hybrid work
- Management
- Presentation skills
- IT
- Annual leave
12d
Operations Manager – Leakage Framework
Hydrosave UK Ltd —Edinburgh
- Up to £52,000 a year
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
- Employee assistance programme
- Employee discount
11d
Communications and Industry Engagement Coordinator
University of Edinburgh —Edinburgh
- Part-time
- Project management
- University
- Communication skills
- Annual leave
- Employee discount
9d
Site Manager
Elements Solutions Inc —Glenrothes
- From £77,000 a year
- Management
- Engineering
- Bachelor's degree
Disposal Operations Manager - Seafield Depot
City of Edinburgh Council —Edinburgh
- £47,639 - £56,392 a year
10d
External Communications & Content Manager
Nadara —Edinburgh
- Full-time
- Spanish
- English
- Communication skills
Project Manager - Facilities Manager
Gallifordtry —Edinburgh
- Full-time
- Travel
- Contracts
- Leadership
- Employee assistance programme
- Employee discount
Manager, Mergers & Acquisitions (M&A)
Boralex —Edinburgh
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
9d
Senior Business Development Manager – Retail & Surface Access
Edinburgh Airport —Edinburgh
- £60,000 a year
- Full-time
- Microsoft Powerpoint
- Hospitality
- Presentation skills
- Free parking
- Employee assistance programme
9d
Fleet & Asset Manager
HBNL —Edinburgh
- £38,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
10d
Senior Project Manager
Scottish Rugby Limited —Edinburgh
- £58,000 - £60,000 a year
- Full-time
- Project management
- Construction experience
Quick apply
Account Manager - UK Adviser Sales Business Development (Edinburgh based)
BlackRock Investments —Edinburgh
- Hybrid work
- Sales
- Bachelor's degree
- No degree
- Work from home
Operational Technology / Project Management Professionals (OT/SCADA PLC)
Sweco UK —Edinburgh
- Part-time
- Hybrid work
- Programmable logic controllers
- Employee assistance programme
- Employee discount

I want to receive the latest job alerts for infrastructure manager in edinburgh, edh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Manager - Managed Services

Mercury Hampton Ltd -
Edinburgh

Quick apply

Job details

Full-time
£45,000 - £60,000 a year

Benefits

Annual leave
Company pension

Qualifications

ITIL Certification
Azure
Customer service
Technical support
ITIL
Mentoring
Leadership

Full job description

Service Manager (Managed Services & IT Support)

Location: Edinburgh
Reporting To: Managing Director
Working Hours: Monday to Friday, 08:30 - 17:00
Salary: Competitive (dependent on experience) + Bonus Opportunity

The Opportunity

An exciting opportunity has arisen for an experienced Service Manager to join a growing technology services business in Edinburgh. Following recent investment and a renewed focus on long-term growth, the business is seeking a hands-on leader who can take ownership of the service function, drive operational excellence, and play a key role in shaping the future direction of the organisation.

Reporting directly to the Managing Director, this role offers significant influence across the business and the wider group of companies. The successful candidate will have the opportunity to impact service delivery strategy, contribute at a senior level, and help support the continued growth and transformation of the organisation.

About the Business

The company operates as a Managed Services and Professional Services Provider, supporting a diverse customer base including professional services organisations and law firms. Many clients are currently utilising Google based environments and are increasingly transitioning towards Microsoft technologies.

Alongside core managed services, the business has a growing focus on Microsoft-based infrastructure, cloud technologies, and cyber security services, making this an excellent opportunity for someone who is passionate about modern IT service delivery and security best practices.

The Role

The Service Manager will take responsibility for the day-to-day leadership of the support function, managing a small technical team while remaining technically credible and able to support escalations when required.

You will lead a small team, including support engineers and ensuring high levels of customer satisfaction, operational efficiency, and service quality across the business.

This is an ideal role for an experienced 3rd Line Support Engineer, Senior Support Engineer, Team Leader, or Service Desk Manager looking to step into a broader leadership position.

Key Responsibilities

Lead and manage the service desk and support function.
Provide leadership, mentoring, and development for a team of support engineers.
Act as the escalation point for complex technical and service issues.
Ensure service levels and customer expectations are consistently met.
Drive continual service improvement and operational best practice.
Coordinate service delivery across multiple group companies.
Work closely with the Managing Director to support business growth initiatives.
Contribute to strategic planning and long-term technology direction.
Support customer migrations and adoption of Microsoft technologies.
Oversee cyber security-related service delivery and ensure appropriate standards are maintained.
Build strong relationships with clients and stakeholders.
Ensure effective resource planning, workload management, and service performance reporting.

Skills & Experience Required

Essential

Previous experience within a Managed Service Provider (MSP) or Professional Services environment.
Strong background in technical support, 3rd Line level or above.
Demonstrable experience leading, mentoring, or managing technical teams.
Excellent customer service and stakeholder management skills.
Strong understanding of Microsoft technologies and cloud-based solutions.
Experience managing escalations and service delivery processes.
Commercial awareness and a proactive, ownership-driven approach.
Excellent communication and leadership capabilities.

Desirable

Experience professional organisations in a managed service capacity.
Knowledge of Microsoft 365, Azure, and modern workplace technologies.
Cyber security awareness and experience supporting security-focused services.
ITIL Foundation or similar service management qualification.

What's on Offer

Opportunity to shape and influence the future direction of the business.
Significant visibility and exposure to senior leadership.
Direct reporting line to the Managing Director.
Involvement in strategic decision-making across a group of companies.
Long-term investment and growth plans.
Performance related bonus scheme.
32 days annual leave.
5% employer pension contribution.
Cash health plan (being introduced shortly).
No out-of-hours support requirement.
Monday to Friday working pattern with an excellent work-life balance.

Quick apply

Refine Your Search

infrastructure manager jobs in edinburgh, edh

Service Manager - Managed Services

Assistant Project Manager/ Project Manager (Water Sector)

IT Project Manager

Senior Manager, Funding & Financing – Commercial & Financial Advisory, Infrastructure and Capital Programmes: Strategy, Risk and Transactions Advisory

Solution Consultant

Capacity and Capability Service Manager

Associate Project Manager - Onshore Wind

CMDB Configuration Manager- Edinburgh

Operations Manager – Leakage Framework

Communications and Industry Engagement Coordinator

Site Manager

Disposal Operations Manager - Seafield Depot

External Communications & Content Manager

Project Manager - Facilities Manager

Manager, Mergers & Acquisitions (M&A)

Senior Business Development Manager – Retail & Surface Access

Fleet & Asset Manager

Senior Project Manager

Account Manager - UK Adviser Sales Business Development (Edinburgh based)

Operational Technology / Project Management Professionals (OT/SCADA PLC)

I want to receive the latest job alerts for infrastructure manager in edinburgh, edh

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected