Lead Customer Experience Manager
Sainsbury's —Birmingham
- £36,250 a year
- Management
- Leadership
- Employee discount
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
5d
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Listers —Nuneaton
- £62,200 a year
- Full-time
- Free parking
- Health & wellbeing programme
Retail Showroom Manager
TILE MOUNTAIN LTD —Coventry
- £34,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Employee discount
- Referral programme
Quick apply
11d
Relationship Manager
Consumer Council for Water —Birmingham
- £40,510 a year
- Full-time
- Hybrid work
- Presentation skills
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- Negotiation
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9d
Deputy Retail Manager
Acorns Children's Hospice —Moseley
- £13.50 an hour
- Part-time
- Travel
- IT
- Hospice
- Employee discount
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Area Training Manager (Mobile)
iCrackphone —Birmingham
- £45,000 - £50,000 a year
- Full-time
- Travel
- Human resources
- Teaching
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- Employee discount
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3d
Assistant Store Manager
Mountain Warehouse —Selly Oak
- Full-time
- Customer service
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- Warehouse experience
- Annual leave
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Store Manager
Sports Direct —Birmingham
- £39,193 a year
- Full-time
- Management
- Leadership
- Employee discount
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12d
Trading Manager - Rubery
Morrisons —Rubery
- Hospitality
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- Employee discount
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Customer Experience Manager
Sainsbury's —Redditch
- £32,700 a year
- Management
- Leadership
- Employee discount
10d
Regional Safer Gambling Manager
Admiral Slots —Birmingham
- £46,340 a year
- Weekend availability
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee discount
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12d
Stock Manager
NEXT —Cannock
- From £22,799 a year
- Weekend availability
- Customer service
- Leadership
- Employee discount
10d
Retail Deputy Manager
The Works —Walsall
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
5d
Hotel - Duty Manager
Premier Inn —Stourbridge
- Up to £13.86 an hour
- Part-time
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- Employee discount
Quick apply
Retail Manager
Park Holidays UK —Worcester
- £30,000 a year
- Weekend availability
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- Sales
- Customer service
- Employee assistance programme
- Employee discount
Retail Pricing Manager
Halfords —Redditch
- £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Annual leave
- Employee discount
9d
Store Manager
Toolstation —Kings Heath
- £30,765.03 a year
- Full-time
- Leadership
- Employee discount
General Merchandise Manager
Sainsbury's —Wolverhampton
- From £32,700 a year
- Management
- Leadership
- Employee discount
Luxury Showroom Manager
Quorn Stone —Solihull
- £33,000 - £56,925 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Paid training
- Employee assistance programme
9d

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Lead Customer Experience Manager

Sainsbury's -
Birmingham

Apply Now

Job details

Permanent
£36,250 a year

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount

Qualifications

Management
Leadership

Full job description

Lead Customer Experience Manager

Salary: 36,250
Location: Longbridge Store, Birmingham, B31 2UQ
Contract type: Permanent
Business area: Retail
Closing date: 24 July 2026
Requisition ID: 400068509

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station.
Planning for upcoming key trading activity and events by working closely with the rest of the store leadership team
Regularly taking full accountability for the store in the absence of a store manager, role modelling and coaching for high standards and efficiency across the store.
Running operations at our checkout areas both manned and self - scan, petrol stations (If we have one) and back of house services
People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

What makes a great Lead Customer Experience manager:

A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same.
Experience of managing managers, in a fast-paced, customer-facing environment.
An operator who is comfortable managing alone in the absence of more senior management.
Driven to deliver high performance with a focus on efficiency and engagement.
Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these.
Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment.
Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal).

Essential Criteria:

Experience leading large teams in a fast-paced, customer-focused environment — you’ve developed leaders, built high-performing teams, and created a culture of ownership and accountability.
A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team.
Proven success in delivering and improving KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve driven results that matter.
Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement.
Leadership experience in an operational environment — whether in retail, hospitality, or food service — where you’ve owned departmental performance and confidently led the store in the absence of senior leadership.
Can evidence leading change — whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you’ve brought people with you and made change stick.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Apply Now

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