Client success manager Work, Jobs in England (with Salaries)

Client Success Manager, EMEA
PERSUIT —London
- £78,000 - £85,000 a year
- Full-time
- Hybrid work
- Travel
- AI
- Annual leave
Quick apply
13d
Manager, Customer Success Management
SailPoint —London
- £62,600 - £116,200 a year
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
- Annual leave
- Work from home
Partner Success Manager, UK
Actionstep —London
- £65,000 - £75,000 a year
- Full-time
- Remote
- Travel
- Communication skills
- Analytics
- Life insurance
Quick apply
Customer Success Manager
SBS —Sheffield
- £45,000 - £55,000 a year
- Hybrid work
- Customer service
- Maths
- Annual leave
Client Success Manager
Apex Group —London
- Full-time
- Organisational skills
- AI
- Communication skills
Global Account Manager
The Gresham Group —London
- CRM software
- Analysis skills
- Presentation skills
Client Success Senior Manager
Wellhub —London
- Part-time
- Hybrid work
- Annual leave
- Flexible schedule
Quick apply
Client Success Manager, Legal
IntApp —London
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
- Annual leave
5d
Technical Customer Success Manager
Adverity —London
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Flexible schedule
Quick apply
7d
Client Success Manager
Gartner —London
- Full-time
- English
- Bachelor's degree
- Communication skills
Customer Success Enablement Manager
Informa TechTarget —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- AI
- Communication skills
- Annual leave
- Work from home
Quick apply
6d
Enterprise Customer Success Manager
Didomi —London
- £65,000 - £75,000 a year
- Hybrid work
- Analysis skills
- Presentation skills
- AI
Quick apply
Customer Success Manager
SwiftXccess —London
- Remote
- Customer service
Senior Client Success Manager
Artificial Labs Ltd —London
- Hybrid work
- Continuous improvement
- Communication skills
- Employee assistance programme
- Life insurance
Client Success Associate
Reachdesk Ltd —London
- Remote
- Communication skills
- Annual leave
Quick apply
4d
Customer Success Manager | Sustainability | Fashion Supply Chains
Worldly —London
- £65,000 - £85,000 a year
- Full-time
- Remote
- Data analysis skills
- Analysis skills
- Travel
- Annual leave
5d
Client Relationship Manager
Sonata One —London
- Hybrid work
- CRM software
- Bachelor's degree
- No degree
- Annual leave
- Employee assistance programme
Customer Success Partner – Public Sector
Olive Jar Digital —London
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Business development
- Agile
- Budgeting
- Gym membership
Director of Client Services
CareADHD —Canary Wharf
- £90,000 - £120,000 a year
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Work from home
Quick apply
5d
Client Services Manager
Epsilon —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Analytics

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Client Success Manager, EMEA

PERSUIT -
London

Quick apply

Job details

Full-time
£78,000 - £85,000 a year
13 days ago

Benefits

Annual leave

Qualifications

Account-based growth strategy development
Stakeholder collaboration
Client engagement
Stakeholder liaison
Process improvement
Internal department liaison
Change management
Customer relationship management
Customer renewal management
Customer loyalty building
Relationship management
Change leadership
Multidisciplinary collaboration
AI

Full job description

As a Customer Success Manager at PERSUIT, you’ll partner closely with in-house legal teams to modernise how they manage outside counsel and legal spend, while ensuring they derive maximum value from our ever-evolving platform. Your job is to make renewal a no-brainer.

This is a hands-on, high-responsibility role where you’ll lead client engagements and strategy.

You’ll need to be relentlessly proactive, commercially curious, and energised by the opportunity to shape how we scale Customer Success.

If you’re a problem-solver with a knack for strategic relationship management, communication, and rigorous project management—and you love moving stakeholders through meaningful change—we’d love to meet you!

What You’ll Be Doing

Own a portfolio of enterprise clients across EMEA, overseeing the full customer lifecycle from onboarding through adoption, expansion, advocacy, and renewal.
Craft strategic, data-driven success plans for clients based on their goals and areas of untapped PERSUIT potential and value. This includes our expanded platform capabilities following the acquisition of Apperio in 2025.
Manage projects and stakeholders to keep deliverables on track.
Run high-impact meetings as you engage, consult, challenge, and strategise with corporate legal departments around best practices in outside counsel and spend management, including RFP and AFA strategies.
Train clients and invest in their self-service PERSUIT programmes, adoption, and scalable enablement, while driving ongoing change management.
Support commercial growth opportunities through upsell and cross-sell, working closely with our Expansions Sales team.
Build relationships and trust with stakeholders, converting them from users to advocates and acting as the voice of the customer for product feedback.
Orchestrate PERSUIT’s internal specialist resources—including executives, Product, Engineering, Support, and Marketing—to deliver outcomes for clients, while protecting your time for high-impact strategic work.
Contribute to internal projects, such as content creation and process improvement.

Why You’ll Love It Here

Join a mission-driven team and an evolving platform that solves real customer problems.
We’re growing something truly innovative, and it is challenging, fun, and rewarding. The people who thrive most here don’t just adapt to change—they embrace and drive it.
Opportunities to shape how we deliver value for customers and grow with the company.
A supportive culture that values feedback, ownership, and autonomy.

Requirements

Who You Are & What You Bring

- 4–6+ years of experience in Enterprise SaaS Customer Success or Consultancy—or a shorter track record with clear evidence of early ownership of strategic accounts. It’s an added bonus if you’ve overseen software implementations and launches.
- We care more about your trajectory than your years. If you’ve taken on more than your title suggested, we want to hear about it.
- An understanding of how to drive impact across the customer lifecycle and navigate complex organisations. You see the bigger picture, detecting both early risk signals and growth opportunities.
- You’re a clear and confident storyteller who makes complex ideas and data easy to understand at all levels, from executives to end users. You help your stakeholders become highly persuasive internal communicators of PERSUIT’s value themselves.
- You work efficiently and prioritise what matters most. This may include bringing technical curiosity to your work and using AI to work smarter and more efficiently.
- A positive, can-do mindset that starts with “yes, and” rather than “no, but”, which you apply to taking ownership, problem-solving, and collaboration.
- Ability to travel up to 10% for client and internal meetings or events.
Nice to Have
- Background in legal ops, legaltech, fintech, or enterprise SaaS.
- Knowledge of legal pricing, law firm RFP processes, and/or corporate legal departments.
- Experience in a startup or scale-up environment, with the adaptability and pace it demands.

Nice to Have

Background in legaltech, fintech, or enterprise SaaS.
Knowledge of legal pricing, law firm RFP processes, and/or corporate legal departments.
Experience working in a startup or scale-up environment, with the adaptability and pace that comes with it.

Compensation

The base salary range for this role is £78,000–£85,000 GBP, depending on experience, skills, and qualifications.

Benefits

Perks & Benefits

Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity & Paternity)
Training & Development
Wellness Resources

Work Authorization

Candidates must have current, valid work authorization in the country where the role is based. Unfortunately, we are not able to provide sponsorship for visas or work permits at this time.

Quick apply

Refine Your Search

client success manager jobs in england

Client Success Manager, EMEA

Manager, Customer Success Management

Partner Success Manager, UK

Customer Success Manager

Client Success Manager

Global Account Manager

Client Success Senior Manager

Client Success Manager, Legal

Technical Customer Success Manager

Client Success Manager

Customer Success Enablement Manager

Enterprise Customer Success Manager

Customer Success Manager

Senior Client Success Manager

Client Success Associate

Customer Success Manager | Sustainability | Fashion Supply Chains

Client Relationship Manager

Customer Success Partner – Public Sector

Director of Client Services

Client Services Manager

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