First line it support apprentice Work, Jobs in Stokenchurch, Eng (with Salaries)

Apprentice - IT Service Desk Analyst
Value Retail —Bicester
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
5h
ICT Technician Apprentice
QA Apprenticeships —Witney
- £16,000 a year
- Full-time
- Customer service
- IT
- Communication skills
4d
Network Cable Installer Apprenticeship - Heathrow Shared Apprenticeship Scheme
HeathrowAcademy —Hounslow
- 8 hour shift
- Maintenance
- Communication skills
Civil Engineering Apprenticeship - Heathrow Shared Apprenticeship Scheme
K10 Apprenticeships —Hounslow
- £14.80 an hour
- 8 hour shift
- Hybrid work
- Civil engineering
- Communication skills
Quick apply
Quantity Surveying Apprenticeship - Thames Water Shared Apprenticeship Scheme
K10 Apprenticeships —Reading
- £13.15 an hour
- 8 hour shift
- Travel
- Contracts
- Construction experience
Quick apply
5d
Safety, Health and Environmental Technician Apprenticeship - Heathrow Shared Apprenticeship Scheme
K10 Apprenticeships —Hounslow
- £14.80 an hour
- 8 hour shift
- Hybrid work
- Communication skills
Quick apply
Postperson with Driving
Royal Mail Group —Kidlington
- £13.68 an hour
- Full-time
- Employee discount
People Apprentice
Savers —Dunstable
- £20,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- University
- Employee discount
Advanced Light Vehicle Service and Maintenance Technician Apprenticeship (Level 3)
Buckinghamshire Council —Aylesbury
- Full-time
- Computer literacy
- Travel
- Computer skills
- Annual leave
- Employee assistance programme
10d
Safety, Health and Environmental Technician Apprenticeship - Heathrow Shared Apprenticeship Scheme
HeathrowAcademy —Hounslow
- 8 hour shift
- Hybrid work
- Communication skills
Mechanical & Electrical Engineer
Arcus FM —Harrow
- £36,910 - £42,447 a year
- Full-time
- Driving
- IT
- Annual leave
Quick apply
Registered Nursing Associate
Oxford University Hospitals NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Part-time
- Patient care
- Mentoring
- Care plans
11d
Master Technician
Arriva Kent Thameside Limited —Hemel Hempstead
- £55,000 a year
- Full-time
- Microsoft Outlook
- IT
- Automotive diagnostics
- Employee discount
Quick apply
Customer Facing IT Helpdesk Apprentice
DHL —Colnbrook
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Employee assistance programme
- Sick pay
14d
IT Support Apprentice
QA Apprenticeships —Harrow
- £15,600 a year
- Full-time
- Computer skills
- Annual leave
- Sick pay
Resourcing Partner
BarrattDevelopments —Reading
- Project management
- Continuous improvement
- Organisational skills
5d
Managing Quantity Surveyor
M Group —Rickmansworth
- £75,000 - £85,000 a year
- Analysis skills
- No degree
- Mentoring
- Annual leave
- Employee assistance programme
10d
Solar PV & Renewables Electrician
M Group —Bicester
- Driving
- Communication skills
- Free parking
- Employee assistance programme

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IT Apprentice
QA Apprenticeships —London
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject. Freuds pension scheme after 3 months’ service (or early opt in). Be able to make a good cuppa!
£25,000 a year
Service Desk Analyst - Apprentice
T-Tech —London
This is an excellent opportunity to gain hands-on experience supporting users, troubleshooting technical issues, and learning from experienced IT professionals…
Quick apply

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Apprentice - IT Service Desk Analyst

Value Retail -
Bicester

Apply Now

Job details

Full-time
5 hours ago

Benefits

Annual leave
Employee discount
Referral programme

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident management
Incident queue management
Ticket management
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Leadership
Incident log maintenance
Communication skills
Help desk

Full job description

Apprentice - IT Service Desk Analyst

Bicester, GB, OX26 6WD

Full Time

Role Overview
Reporting to the Service Desk Manager, the Service Desk Apprentice is responsible for assisting with 1st and 2nd line technical support for; employees, guests and brands, helping them with IT hardware and software problems via phone, email or remote assistance.

To qualify for the apprenticeship programme you must:

Be at least 16 years old.
Be eligible to be enrolled on the Level 3 Information Technology Apprenticeship
Have a minimum of 5 GCSEs (or equivalent) at grades 9–4 (A*–C), including English and Maths.
Further education is not essential but will be considered as beneficial
Be a UK resident & must have lived here for 3 consecutive years & must have the right to work in the UK.
Demonstrate a strong a valid interest in IT and perhaps have some experience working in an IT role.

Due to the volume of interest, we will not be able to reply to any applications who do not meet the minimum requirements listed above.

Key Responsibilities:

Handle inbound calls, emails, self-service and personal visits to the Service Desk.
Log all incidents & service requests accurately in the IT Service Management Tool.
Undertake diagnosis, categorisation and prioritization of incidents and service requests and perform first line resolution where possible.
Escalate unresolved incidents to internal resolver or yd party supplier teams.
Manage incidents throughout the entire life-cycle, keeping end customers informed of status and progress in line with SLAs.
Ensure tickets are updated and resolved within the defined SLA.
Routinely monitor service using the software and hardware tools provided
Maintain knowledge articles and other documentation/procedures and deliver staff training as required.
Consistently deliver a high level of customer service.
Adhere to Service Desk code of conduct, processes and procedures
Perform IT task such as raising orders and receipting goods.
Perform other tasks, as assigned by Service Desk Team Leader or Service Delivery Manager

Skills Required:

You have a keen interest in IT and computers, able to demonstrate a basic understanding of technology and its role within business.

Business basics standards; timekeeping, integrity, teamwork, personal welfare
Excellent communication, interpersonal skills, and telephone manner
Ability to adapt communication styles as appropriate
Confident, driven, and strong determination to succeed
High levels of personal energy
Flexible, able to work between 8:00am -18:30pm on weekdays
Customer focused with a 'can do' positive attitude and a 'right pt time' mentality
Passionate about providing an exceptional service to customers
Able to follow process with accuracy & attention to detail

There’s no one quite like us

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

What we do for you

The key to our success is the quality and commitment of our people. In return for your dedication and hard work, you’ll receive a generous salary and along with a competitive benefits package including 25 days annual leave, along with extra leave on your birthday and if you are getting married or moving, you will receive discounts throughout our villages, a very generous employee referral bonus, access to private medical and dental cover, along with many more benefits!

Come and live your story with us

The key to our success is the quality and commitment of our people. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen. We have huge ambition for what we can achieve together and we want to have fun!

Apply Now

Refine Your Search

first line it support apprentice jobs in stokenchurch, eng

Apprentice - IT Service Desk Analyst

ICT Technician Apprentice

Network Cable Installer Apprenticeship - Heathrow Shared Apprenticeship Scheme

Civil Engineering Apprenticeship - Heathrow Shared Apprenticeship Scheme

Quantity Surveying Apprenticeship - Thames Water Shared Apprenticeship Scheme

Safety, Health and Environmental Technician Apprenticeship - Heathrow Shared Apprenticeship Scheme

Postperson with Driving

People Apprentice

Advanced Light Vehicle Service and Maintenance Technician Apprenticeship (Level 3)

Safety, Health and Environmental Technician Apprenticeship - Heathrow Shared Apprenticeship Scheme

Mechanical & Electrical Engineer

Registered Nursing Associate

Master Technician

Customer Facing IT Helpdesk Apprentice

IT Support Apprentice

Resourcing Partner

Managing Quantity Surveyor

Solar PV & Renewables Electrician

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