3rd line support engineer Work, Jobs in Egham, Sry (with Salaries)

2nd Line IT Support Engineer
Cardonet —London
- Computer networking
- Communication skills
- Referral programme
Junior Support Engineer
Netbuilder —Farnborough
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Azure
- No experience needed
Quick apply
4d
Senior Legal Intercept Engineer
Viasat, Inc. —London
- Full-time
- Project management
- Computer networking
- Software development
Senior Infrastructure & Support Engineer
Tropic Skincare —Croydon
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee assistance programme
- Employee discount
Quick apply
IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Project management
- Agile
.NET Application Support Engineer
Atos —London
- Hybrid work
- SQL
- Communication skills
- Annual leave
Infrastructure Engineer
T-Tech —London
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- IT
- Communication skills
- Annual leave
Quick apply
ASPIRE GSC-Onsite IT Support Engineer
Version 1 —London
- Full-time
- Azure
- Customer service
- Windows
- Employee assistance programme
- Employee discount
Quick apply
Engineer, Cloud Operations
White & Case —London
- Full-time
- Google Suite
- No experience needed
- English
- Life insurance
7d
Infrastructure Engineer
Signet —Watford
- Full-time
- Hybrid work
- Azure
- AWS
- Linux
12d
Associate Network Engineer
Cisilion —Leatherhead
- Azure
- Computer networking
- Communication skills
IT Core Systems Engineer
Mountain Warehouse —London
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
Quick apply
Financial Markets Infrastructure Services - Technical Analyst
Standard Chartered —London
- Computer Science
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
7d
Principal Platform Engineer
Leonardo UK Ltd —London
- £60,000 - £71,400 a year
- Full-time
- Hybrid work
- Windows
- Mentoring
- SharePoint
- Flexible schedule
- Referral programme
Modern Workplace Engineer
Aspire Technology Solutions —London
- £26,000 - £34,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
GTM Engineer
Ben —London
- Full-time
- Hybrid work
- SQL
- APIs
Senior Legal Intercept Engineer
Viasat —London
- Project management
- Computer networking
- Software development
Senior IT Engineer
SCS Railways —London
- Continuous improvement
- Agile
- Communication skills
7d
Senior Trader Voice and Voice Recording Engineer
TP ICAP —London
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
10d
Digital Workplace Engineer
British Transport Police —London
- £39,871.93 - £48,987.16 a year
- Full-time
- Azure
- SharePoint
- AI
- Annual leave
- Gym membership
Quick apply
11d

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2nd Line IT Support Engineer

Cardonet -
London

Apply Now

Job details

Benefits

Private medical insurance
Paid volunteer time
Referral programme

Qualifications

Technical troubleshooting
Stakeholder liaison
Incident queue management
Ticket management
Microsoft Exchange
Ticket management systems
Technical support incident logging
Computer networking
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Be in the heart of IT! Come and join an exciting, motivating and super friendly IT Company!

Cardonet has been providing personalised IT support to variety of business since 1999 and we are proud to work with some very well-known companies, each with different needs and priorities. No one day will be the same!

Due to our continued growth, we need you to join our team and help us deliver superb support. The role lends a more experienced and knowledgeable element to day-to-day support.

As a 2nd Line IT Support Engineer, you need to use your experience and knowledge to carry out more complex tasks, while also acting as an escalation point for our 1st Line team. You will also be responsible for reviewing the work completed by our 1st Line, as well as effectively escalate issues that you cannot overcome to our 3rd line team in a timely manner. To be effective, you need to be comfortable liaising with clients and should be happy to attend customer sites when required.

Your working hours will be Monday to Friday 08.30 – 17.30, with occasional out of hours on-call duties.

Your Responsibilities

Providing an excellent customer experience at all times.
Provide support efficiently to a variety of Cardonet’s clients.
Provide a proactive escalation point as and when required to resolve.
Liaise with partners and third parties companies to resolve client’s issues.
Managing client expectations and prioritising issues.
Take time to review user and ticket history before attending to any escalated request.
Accurately log time and keep tickets informative and clear on our ticketing system.
Work to resolve and respond to issues based on agreed customer SLAs.
Deal with Field assigned tickets, providing assistance in person or via phone or email as required.
Create reference articles on our internal knowledgebase.
On-call when required.

Your Attributes

Previous relevant experience as a Support Engineer (at least 2 years as a 2nd line).
Extensive experience with Active Directory, Microsoft servers and VMware.
Strong networking skills, virtual environments and storage.
O365 / MS Exchange skillset.
Have relevant formal qualifications.
Really enjoy helping others and providing superb customer service..
Excellent spoken and written communication skills.
Good prioritisation, organization and troubleshooting skills.
Can ensure a clear DBS check.

The Package

Competitive salary (dependent on your experience)
Private Medical Insurance.
Part of a happy team that is focused on providing great support.
Exposure to multiple clients and technology.
A mobile phone allowance.
Variety of team events.
An employee referral bonus.
Paid time to volunteer for charity work or take part in not for profit activities
Anniversary rewards
Professional development and training

This is an exciting opportunity to join a hugely successful company that always works with the latest technology and strives for excellence.

Cardonet is an equal opportunities employer.

Apply Now

Refine Your Search

3rd line support engineer jobs in egham, sry

2nd Line IT Support Engineer

Junior Support Engineer

Senior Legal Intercept Engineer

Senior Infrastructure & Support Engineer

IT Support Analyst – Client Services & Monitoring

.NET Application Support Engineer

Infrastructure Engineer

ASPIRE GSC-Onsite IT Support Engineer

Engineer, Cloud Operations

Infrastructure Engineer

Associate Network Engineer

IT Core Systems Engineer

Financial Markets Infrastructure Services - Technical Analyst

Principal Platform Engineer

Modern Workplace Engineer

GTM Engineer

Senior Legal Intercept Engineer

Senior IT Engineer

Senior Trader Voice and Voice Recording Engineer

Digital Workplace Engineer

I want to receive the latest job alerts for 3rd line support engineer in egham, sry

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