Flagship housing Work, Jobs (with Salaries)

Customer Services Manager
Bromford Flagship Livewest —Dereham
- £38,352.63 a year
- Full-time
- Management
- Customer service
- Microsoft Office
Operational Delivery Manager - Changing Futures
Knowsley Council —Knowsley
- £51,356 - £52,413 a year
- Temporary
- Continuous improvement
- Negotiation
- Flexible schedule
3d
Neighbourhood Coach
Bromford —Wolverhampton
- £30,763 - £33,945 a year
- Monday to Friday
- Hybrid work
- Negotiation
- Employee assistance programme
- Sick pay
13d
Corporate Partnerships Manager - Hopestead
Bromford Flagship Livewest —Norwich
- £41,152.85 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
Service Coordinator
Bromford —Chipping Sodbury
- £30,572.91 a year
- Part-time
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
13d
Housing Officer
Bromford Flagship Livewest —Thetford
- £33,803.26 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
Housing Income Advisor
Bromford —Wolverhampton
- £34,035.77 a year
- Hybrid work
- Employee assistance programme
- Sick pay
13h
Finance Assistant - Accounts Payable
Bromford —Wolverhampton
- £26,900 a year
- Full-time
- Hybrid work
- Microsoft Office
- Employee assistance programme
- Sick pay
1d
Work & Health Coach - Fit Note Reform Pilot
St Austell Healthcare —St. Austell
- £14.50 - £15.75 an hour
- Part-time
- Hybrid work
- Word processing
- Travel
- IT
Quick apply
Assistant Director (Place Directorate) x 2
GMCA —Manchester
- £73,896 - £82,840 a year
- Hybrid work
- In-person
- Leadership
- Communication skills
2d
Customer Services Advisor
Bromford Flagship Livewest —Dereham
- £27,667.79 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
- Sick pay
Senior Planner
Bromford Flagship Livewest —Dereham
- £38,352.53 a year
- Full-time
- Customer service
- Microsoft Office
- Maths
Customer Service Administrator
TPG DisableAids Ltd —Hereford
- £27,962 a year
- Full-time
- In-person
- Annual leave
- Sick pay
Quick apply
3d
Support Worker
Bromford —Telford
- £26,227.50 a year
- Part-time
- Hybrid work
- Employee assistance programme
- Sick pay
13d
HR Services Lead
LiveWest —Tewkesbury
- £66,000 - £70,000 a year
- Hybrid work
- Continuous improvement
- Human resources
- Communication skills
- Annual leave
- Employee discount
7d
Regional Manager
Trinity Estates —Hemel Hempstead
- Monday to Friday
- Hybrid work
- Employee discount
- Referral programme
8d
Associate Strategic Growth Manager
GMCA —Manchester
- £60,339 - £65,483 a year
- Hybrid work
- Project management
- In-person
- Communication skills
2d
Housing Worker
Bromford —Aylesbury
- £26,227.50 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Sick pay
6d
Scheduler
Bromford Flagship Livewest —Dereham
- £28,955.16 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Learning Coordinator
Bromford Flagship Livewest —Thetford
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
1d

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Customer Services Manager

Bromford Flagship Livewest
Dereham

Apply Now

Job details

Full-time
£38,352.63 a year

Qualifications

Management
Customer service
GCSE
Microsoft Office
NVQ
Communication skills

Full job description

Do you have experience leading and developing teams within a customer service or contact centre environment? Are you confident using data, KPIs, and performance measures to drive service improvements? Are you passionate about delivering excellent customer experiences while coaching others to succeed?

We're looking for an experienced and people-focused Customer Services Manager to lead, inspire, and support a team of Customer Services Advisors. This is an exciting opportunity for a passionate customer service professional who thrives on developing people, delivering exceptional service, and driving continuous improvement.

This is a pivotal leadership position where you'll play a key role in supporting our customers, driving service excellence, developing talented teams, and contributing to the successful integration and ongoing evolution of our customer services function. If you're passionate about people, performance, and putting customers at the heart of everything you do, this is your opportunity to be part of a transformative period in our journey.

Location: Dereham

Hours: Full Time - 37 hpw - Monday to Friday worked on a 2 week rotation

Contract: Permanent

Please note 2 week rotation is - Week 1 08:00 - 16:30, Week 2 10:00 - 18:30

What You'll Be Doing

Lead, motivate, and develop a team of Customer Services Advisors to deliver exceptional customer experiences.
Manage day-to-day service operations and ensure performance targets are achieved.
Coach and support colleagues to build confidence, capability, and service excellence.
Work closely with Operations Managers and wider teams to deliver service improvements and support organisational change.
Monitor service performance through KPIs, reporting, and analysis to identify opportunities for improvement.
Use customer insights and operational data to drive continuous improvement initiatives.
Promote best practice and create a positive, high-performing team culture.

What You'll Bring

Previous experience in a customer service, contact centre, or service management role.
Proven people management and coaching experience.
Strong communication and stakeholder management skills.
Ability to manage performance and remain calm under pressure.
Experience analysing data and using insights to improve service delivery.
Good working knowledge of Microsoft Office applications.
A proactive mindset with a passion for continuous improvement and customer satisfaction.

Qualifications

GCSE (or equivalent) in Maths and English.
NVQ Level 2 in Customer Service or equivalent relevant experience.

For full details about the role and its responsibilities, click here to view the Customer Service Manager - The Part I Play document.

What You'll Gain

Opportunity to lead and develop a dedicated customer service team.
A role where your ideas and leadership will directly influence service improvements.
Ongoing professional development and career growth opportunities.
Exposure to wider business functions and the opportunity to build strong cross-functional relationships.

What We Offer

Competitive salary - £38352.63 per annum
25 days holiday + Bank Holidays (increasing to 28 days after 5 years service)
Family Friendly policies
Health and Wellbeing support

For full benefit details, click here.

How to apply

To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.

Important information

Closing Date: 2nd August 2026 (Midnight)

First Interview Dates: 11th and 12th August - King Street office, Norwich

About Us
Flagship Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040.

Apply Now

Refine Your Search

flagship housing jobs

Customer Services Manager

Operational Delivery Manager - Changing Futures

Neighbourhood Coach

Corporate Partnerships Manager - Hopestead

Service Coordinator

Housing Officer

Housing Income Advisor

Finance Assistant - Accounts Payable

Work & Health Coach - Fit Note Reform Pilot

Assistant Director (Place Directorate) x 2

Customer Services Advisor

Senior Planner

Customer Service Administrator

Support Worker

HR Services Lead

Regional Manager

Associate Strategic Growth Manager

Housing Worker

Scheduler

Learning Coordinator

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