Helpdesk technician Work, Jobs in Reigate, Sry (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
Desktop Engineer -Gatwick Airport
ESP Global Services Limited —Gatwick Airport
- £30,000 a year
- Software troubleshooting
- Microsoft Office
- Computer networking
Quick apply
IT Support Technician
Statom Group Ltd. —London
- £38,000 - £40,000 a year
- Full-time
- Azure
- Computer Science
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Coach - Working Smarter with AI
Corndel —London
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
IT Desktop Support
Axiom Technologies —London
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
IT Technician
Marylebone Boys' School —London
- £35,000 - £40,000 a year
- SharePoint
- School
Senior Technical Services Technician
Academy of Contemporary Music —Guildford
- £30,000 - £32,000 a year
- Full-time
- Maintenance
- Administrative experience
- First Aid Certification
Quick apply
5d
Onsite Audio Visual Support Technician
AVI-SPL —London
- Full-time
- Customer service
- In-person
- Communication skills
- Employee assistance programme
- Referral programme
1d
Service Desk Analyst
ECI —London
- Full-time
- Azure
- Microsoft Outlook
- Customer service
5d
Area Site Technician - Kensington / Fulham
City Facilities Management (UK) —London
- £41,325.03 a year
- Full-time
- Maintenance
- Bakery
- Driving
- Employee discount
ICT Firstline Technician
GDST —London
- £30,000 a year
- Full-time
- Communication skills
- School
9d
Area Site Technician - South East London
City Facilities Management (UK) —Sevenoaks
- £41,391 a year
- Overtime
- Maintenance
- Driving
- Employee discount
IT Operations Engineer
VERNE —London
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
Quick apply
Specialist Mechanical Technician
University of Surrey —Guildford
- £41,064 - £44,746 a year
- Full-time
- Hybrid work
- Computer literacy
- University
- Relocation assistance
- Annual leave
3d
Pest Control Technician - London
City Facilities Management (UK) —London
- £35,030 - £42,819 a year
- Overtime
- Driving
- Communication skills
- Employee discount
3d
General Maintenance Technician - South East London
City Facilities Management (UK) —South East London
- £29,395 a year
- Full-time
- Maintenance
- Employee discount
11d
First Line Technical Support Engineer (Shift Patterns)
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Full-time
- English
- Microsoft Office
- Travel
- Free parking
- Annual leave
Quick apply
Technical Services Manager
Academy of Contemporary Music —Guildford
- £30,000 - £37,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
5d
Caretaker
Kier Group —London
- Part-time
- Hybrid work
- Maintenance
- Travel
- Flexible schedule
Case Maintenance Team Leader - Brentford / Ealing / Acton / Wembley
City Facilities Management (UK) —West London
- £30,580.88 a year
- Full-time
- Maintenance
- Communication skills

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

helpdesk technician jobs in reigate, sry

Helpdesk Technician (1st line)

Desktop Engineer -Gatwick Airport

IT Support Technician

Coach - Working Smarter with AI

IT Desktop Support

IT Technician

Senior Technical Services Technician

Onsite Audio Visual Support Technician

Service Desk Analyst

Area Site Technician - Kensington / Fulham

ICT Firstline Technician

Area Site Technician - South East London

IT Operations Engineer

Specialist Mechanical Technician

Pest Control Technician - London

General Maintenance Technician - South East London

First Line Technical Support Engineer (Shift Patterns)

Technical Services Manager

Caretaker

Case Maintenance Team Leader - Brentford / Ealing / Acton / Wembley

I want to receive the latest job alerts for helpdesk technician in reigate, sry

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