Technical support analyst Work, Jobs in Warrington, Chs (with Salaries)

Support Analyst
HSS ProService —Manchester
- £35,000 - £40,000 a year
- Hybrid work
- Oracle
- Analysis skills
- Continuous improvement
- Employee discount
Quick apply
2d
IT Service Desk Analyst
Speed Medical —Chorley
- Up to £27,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Work from home
Quick apply
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Macclesfield
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick apply
Application Support Analyst
Barclays —Knutsford
- Maintenance
- Continuous improvement
Service Desk Analyst
Peel Ports —Liverpool
- Organisational skills
- SharePoint
- IT
- Employee assistance programme
9d
1st Line Analyst - Stafford DC
Pets at Home —Cheadle
- £28,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
- Employee discount
7d
Procurement Helpdesk & Analysis Assistant
Manchester University NHS Foundation Trust —Manchester
- £28,392 - £31,157 a year
- Full-time
- University
- AI
- Negotiation
12d
Systems Support Analyst
Matalan —Liverpool
- Weekend availability
- Organisational skills
- Warehouse experience
- Employee discount
Quick apply
ICT Operations Junior Service Desk Analyst
Countess of Chester Hospital NHS Foundation Trust —Chester
- £25,272 a year
- Full-time
- Communication skills
1d
IT Service Desk Analyst Apprentice
QA Apprenticeships —Macclesfield
- £18,000 - £20,000 a year
- Full-time
- Azure
- Continuous improvement
- Organisational skills
Service Desk Analyst; EO; Permanent; Liverpool/Newport
Charity Commission —Bootle
- £28,867 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
5d
Senior Service Desk Analyst
AJ Bell —Manchester
- Full-time
- Hybrid work
- Azure
- Administrative experience
- Analysis skills
- Employee assistance programme
Quick apply
2d
Service Support Team Analyst
CGI —Liverpool
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
IT Support Analyst (On Site)
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
13d
IT Support Analyst
The Beauty Tech Group Trading Limited —Manchester
- Full-time
- Hybrid work
- Windows
- IT
- In-person
- Free parking
- Work from home
Quick apply
8d
IT Service Desk Analyst
Edge Hill University —Ormskirk
- £28,778 - £31,236 a year
- Full-time
- Customer service
- University
- IT
- Annual leave
- Employee assistance programme
13d
Service Desk Analyst - 12mth FTC
B&M Retail —Liverpool
- Full-time
- Software troubleshooting
- IT
- Communication skills
- Free parking
- Employee discount
IT Service Desk Analyst
BDO —Liverpool
- Full-time
- Azure
- Customer service
- Windows
2h
IT Analyst
JMW Solicitors —Manchester
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
23h
Service Inbound Analyst
Bright HR Limited —Manchester
- Up to £26,500 a year
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount

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Support Analyst

HSS ProService
Manchester

Quick apply

Job details

£35,000 - £40,000 a year
2 days ago

Benefits

Employee discount

Qualifications

Oracle
NetSuite
Technical support
Analysis skills
Continuous improvement
ITIL
Problem management
Communication skills

Full job description

A typical day as a Support Analyst

No two days look exactly the same here, and that’s part of what makes it work.

As a Support Analyst, you’ll play a key part in keeping things moving for our customers, suppliers and The Pros around you. You’ll take ownership, solve problems properly, and work with people across the business to make things simpler, faster and better.

You’ll be trusted to get stuck in, make decisions, and see things through.

What you’ll be doing

As Support Analyst for our financial systems, you'll keep critical applications stable, available and performing at their best, blending strong technical support skills with a solid understanding of financial processes.

Based in Manchester on a hybrid basis, you'll report into our IT Business Partner for Financial Systems and work within an incident and problem management framework, ideally with hands-on experience of Open Accounts and/or Oracle NetSuite.

Provide first and second-line support for key financial systems, ensuring timely resolution of incidents and service requests
Monitor system performance and availability, proactively identifying and escalating issues before they impact the business
Investigate, diagnose and resolve system faults, working closely with internal teams and third-party vendors where required
Support financial period-end processes, ensuring systems are available and functioning correctly during critical business cycles
Work closely with the wider Support function and development teams, engaging with the incident management process to log, track and resolve issues
Liaise with infrastructure partners and third-party vendors to support investigation and resolution of system issues, escalating and coordinating as needed
Provide training and guidance to end users on system functionality where needed
Maintain accurate documentation of support processes, known issues and resolutions
Assist with system upgrades, patches and testing, ensuring minimal disruption to finance users
Support user access management, permissions and system configuration in line with agreed controls
Contribute to continuous improvement initiatives to enhance system reliability and user experience

What you’ll bring

We’re looking for someone who knows how to get things done and works well with others to make it happen.

You don’t need to tick every single box, but you’ll likely bring:

Proven experience supporting financial or accounting systems in a business environmeny
Some knowledge of core financial processes (e.g. accounts payable, accounts receivable, general ledger, period-end close), enough to understand how system issues affect finance operations
Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently
Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders
Ability to prioritise and manage multiple support requests in a fast-paced environment
A methodical, detail-focused approach to troubleshooting and documentation
An appreciation of document imaging systems

It would be great if you also have:

Direct experience supporting Open Accounts and/or Oracle NetSuite
Experience with database technologies for investigative and reporting purposes
Familiarity with ITIL-aligned incident, problem and change management processes
Experience working within a finance function or closely alongside finance teams
Knowledge of system integrations between financial systems and other business applications

Most importantly, you’ll bring the mindset of a Pro:

You take ownership
You communicate clearly
You work collaboratively
You look for better ways to do things
You see things through properly

What you’ll get back

25 days holiday plus bank holidays

Your birthday off every year to spend how you want

Healthcare Cashback Plan with money back on things like dentists, opticians and sports massages

Flexible and hybrid working

Free onsite gym at head office

Training and development opportunities to keep growing your skills and career

️ Discounts and cashback through our perks platform

Flexible benefits including Holiday Buy

What it’s like here

At HSS ProService, we’re here to take the friction out of hire.

We’ve built a smarter, faster way for businesses to get the tools, equipment and materials they need. We connect customers with trusted suppliers through one simple online marketplace.

But what really makes it work is our people. The Pros.

The ones who step in, solve problems, keep things moving and make life easier for customers and each other.

We use technology, teamwork and bold thinking to make things simpler, clearer and better every day.

The Pros here are Progress Makers, Professionals, Problem Solvers and Proud of the work they do. People who take ownership, back each other, speak honestly and keep things moving.

That means:

Say it. Own it. See it through.
Bring in the people power.
Be straight, be clear.
Recognise the graft.

No big egos. No overcomplicated processes. Just good people doing good work together.

Different Perspectives, One Platform

We’re not all the same, and that’s what makes us stronger.

Great ideas come from different people, different experiences and different ways of thinking.

Whether you’re starting out, changing careers or looking for your next move, if you’ve got the skills and the drive, we want to hear from you.

Not sure you tick every box? Apply anyway.

If you have questions about the role or recruitment process, email [email protected] and one of the team will help you out.

We’re on it. Together.
Always making it better.

Quick apply

Refine Your Search

technical support analyst jobs in warrington, chs

Support Analyst

IT Service Desk Analyst

Support Analyst

Application Support Analyst

Service Desk Analyst

1st Line Analyst - Stafford DC

Procurement Helpdesk & Analysis Assistant

Systems Support Analyst

ICT Operations Junior Service Desk Analyst

IT Service Desk Analyst Apprentice

Service Desk Analyst; EO; Permanent; Liverpool/Newport

Senior Service Desk Analyst

Service Support Team Analyst

IT Support Analyst (On Site)

IT Support Analyst

IT Service Desk Analyst

Service Desk Analyst - 12mth FTC

IT Service Desk Analyst

IT Analyst

Service Inbound Analyst

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