Membership representative Work, Jobs in Highbridge, Som (with Salaries)

Customer Care Administrator
118118 Money —Cardiff
- Up to £24,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
12h
Membership Sales Advisor - Part Time - Trinity Sports & Leisure
Freedom Leisure —Bridgwater
- Up to £14,910 a year
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Quick apply
3d
Senior Employee Relations Advisor
Leonardo UK Ltd —Yeovil
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Human resources
- Communication skills
- Negotiation
- Flexible schedule
- Referral programme
3d
Estates & Sites Officer x2
Bristol City Council —Bristol
- £26,824 - £28,142 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Flexitime
10d
3rd Line Network Support Specialist - Rolls Royce
BT —Bristol
- Management
- Travel
- In-person
- Gym membership
1d
Practice Manager
ASDA —Bridgwater
- Full-time
- In-person
- Store discount
- Annual leave
Vehicle Maintenace Controller
Ayvens —Bristol
- Full-time
- Negotiation
- Free parking
- Annual leave
Principal Ecologist
Amey Ltd —Bristol
- Temporary
- Master's degree
- Bachelor's degree
- Annual leave
Quick apply
Senior Ecologist
Amey Ltd —Bristol
- Master's degree
- Bachelor's degree
- Annual leave
Quick apply
Supervisor (Solicitor/CILEX Lawyer) - Motor Injury
DAC Beachcroft —Newport
- Hybrid work
- Microsoft Excel
- Management
- Business development
Quick apply
Senior to Principal Public Health Design Engineer (Building Services)
WSP —Bristol
- Part-time
- Hybrid work
- Flexitime
- Work from home
Principal Building Structures Engineer
Amey Ltd —Bristol
- Annual leave
Quick apply
Nuclear Safety & Environment (NS&E) Group Lead
Framatome —Bristol
- Full-time
- English
- Microsoft Office
- Master's degree
- Annual leave
- Employee assistance programme
Quick apply
4d
Electrical Construction Engineer
ACEPP —Bristol
- £40,000 - £80,000 a year
- Engineering
- Project management
- Bachelor's degree
- Relocation assistance
- Employee discount
Multi-Drop Delivery Driver - Castle Cary
Cencora —Castle Cary
- £26,676 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
9d
Dental Sales Representative
IQVIA —Bristol
- Sales
- Business development
- Driving
- Employee discount
- Gym membership
9d
Production Editor
Our Media —Bristol
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Annual leave
Quick apply
1d
Human Resources Business Partner
Network Rail —Cardiff
- £43,588 - £51,719 a year
- Full-time
- Hybrid work
- Management
- Project management
- Human resources
- Employee discount
2d
Senior Project Manager
Gallifordtry —Cardiff
- Full-time
- Project management
- Travel
- Construction experience
- Employee assistance programme
- Employee discount
9d
Governance & Control Financial Accountant
Leonardo UK Ltd —Yeovil
- £53,000 - £55,000 a year
- Full-time
- Hybrid work
- ERP systems
- Microsoft Office
- Analysis skills
- Flexible schedule
- Referral programme
9d

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Customer Care Administrator

118118 Money -
Cardiff

Quick apply

Job details

Permanent | Full-time
Up to £24,000 a year
12 hours ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Company events
Employee assistance programme
Life insurance
Sick pay

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Underwriting
Customer service
Regulatory reporting
Data analysis skills
English
Complaint handling
Quality assurance
Data entry
Organisational skills
Management reporting
Customer support
Financial services
Phone etiquette
Communication skills
Time management

Full job description

What you'll do:

Based in our Cardiff city centre office, this is an exciting opportunity for a highly organised, empathetic and customer focused individual to take on a hybrid role; combining administration, post-handling and vulnerable customer support.

Key responsibilities and objectives:

Post & Administration

Manage all incoming and outgoing post for the office, including:

o Opening, scanning and distributing post to relevant teams

o Printing and issuing customer communications

Process tracked mail and arrange recorded deliveries (UK and offshore)
Complete external uploads linked to regulatory customer communications
Manage return-to-sender mail
Record and distribute cheques, including deposits at local branches
Provide general administrative and facilities support
Liaise with internal teams and external suppliers
Manage onsite access for internal and external employees

Vulnerable Customer & Case Support

Support the Vulnerable Customer Team with case management activities
Review customer accounts and support case progression
Make outbound calls to customers, including those in vulnerable circumstances, to:
Gather relevant information
Provide updates on their cases
Support the fair and appropriate resolution of their circumstances
Support customers through email-based communication
Handle sensitive conversations with empathy and professionalism
Ensure all case activity and customer interactions are recorded accurately
Support the delivery of fair customer outcomes in line with regulatory expectations and Consumer Duty

What You’ll Need

Experience in an administration or customer support role
Confident handling customer conversations, including over the phone
Strong organisational and time management skills
High attention to detail and accuracy
Working knowledge of Consumer Duty and supporting vulnerable customers is desirable
Self-starter who can manage competing priorities
Proficient in Microsoft Outlook, word and excel.
Comfortable working across multiple systems
Strong communication skills, both written and verbal
Resilient and able to work in a fast-paced environment
Empathetic and customer-focused, particularly when supporting vulnerable individuals

What's in it for you?

A competitive salary
Flexible, hybrid working opportunities
Company bonus scheme - if the business does well, you should get rewarded for your hard work
25 days' annual leave, (plus bank holidays) increasing to 27 after two years service and 30 after five – your balance starts from day one, so don’t delay and start planning your time off!
Company pension scheme – we provide an enhanced pension scheme with generous employer contributions to set you up for the future which includes life cover of 4x your base salary
Eye test – you can claim a freebie each year, or if your needs change
Employee Assistance Programme - we offer membership to a recognised scheme to support you and your wellbeing
A strong ethos of equality, diversity, and inclusion
Wide business exposure, in terms of business disciplines, projects and stakeholders
Direct contribution to business transformation and growth
Huge learning and career progression opportunities
Being valued as an individual from our team
Full training, support and mentoring to develop a successful career in financial services

Like what you’ve heard? Great - apply now!

As a candidate, we know the interview process can be daunting and it’s important that you have a great experience with us. We will do all we can to make sure you are fully informed and excited by our story so we get to see the best from you. If you need any adjustments made to help you with the interview process, just let us know and we’ll do our best to accommodate them.

Following your application, we will want to learn more about you, your motivations, experiences, and values. In turn, you get to learn about our business, our culture, the role and what we can offer you.

If you think you’d be great for the role, but don’t necessarily tick all the boxes, we’d still love to hear from you, so apply today and take the first step towards an exciting future!

Equal Opportunity Employer

At 118 118 Money we are passionate about equality, diversity, and inclusion. We are committed to being representative of different cultures, background, lifestyles, and groups, where everyone has an equal chance to succeed. It is our policy to treat everyone fairly and to ensure no one is disadvantaged or receives less favourable treatment. We recognise that everyone has different needs and while we can’t accommodate every flexible working request we are more than happy to have a conversation about it.

How we handle your data

118 118 Money requires your personal data to process your application for a position within our Company. If your application is successful through to telephone screening/interview, and you are not selected for a role, we may store your personal data for 12 months to enable our HR team to contact you should future roles be advertised.

Where you apply, but are not selected for telephone screening/interview, we will delete your personal data once the position is filled.

118 118 Money does not use automated decisioning or profiling when selecting candidates.

For your rights under GDPR please see our Privacy Policy

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements

Job Types: Full-time, Permanent

Pay: Up to £24,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Health & wellbeing programme
Life insurance
Sick pay

Ability to commute/relocate:

Cardiff CF10 4BZ: reliably commute or plan to relocate before starting work (required)

Experience:

administration: 2 years (required)
Customer service: 2 years (required)

Work Location: Hybrid remote in Cardiff CF10 4BZ

Quick apply

Refine Your Search

membership representative jobs in highbridge, som

Customer Care Administrator

Membership Sales Advisor - Part Time - Trinity Sports & Leisure

Senior Employee Relations Advisor

Estates & Sites Officer x2

3rd Line Network Support Specialist - Rolls Royce

Practice Manager

Vehicle Maintenace Controller

Principal Ecologist

Senior Ecologist

Supervisor (Solicitor/CILEX Lawyer) - Motor Injury

Senior to Principal Public Health Design Engineer (Building Services)

Principal Building Structures Engineer

Nuclear Safety & Environment (NS&E) Group Lead

Electrical Construction Engineer

Multi-Drop Delivery Driver - Castle Cary

Dental Sales Representative

Production Editor

Human Resources Business Partner

Senior Project Manager

Governance & Control Financial Accountant

I want to receive the latest job alerts for membership representative in highbridge, som

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