Helpdesk engineer Work, Jobs in Crawley, Wsx (with Salaries)

Heating Industry Technical Helpdesk Engineer
Navien Ltd —Guildford
- £32,000 - £40,000 a year
- Full-time
- Plumbing
- IT
- In-person
- Employee discount
- Bereavement leave
Quick apply
Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
9d
Fabric Engineer
Lancer Scott —Brighton
- £34,000 a year
- Overtime
- Maintenance
- IT
- Communication skills
Customer Service Advisor
Kier Group —Weald
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Flexible schedule
3d
Mechanical Engineer
Kier Group —Weald
- Full-time
- Travel
- Flexible schedule
Fire and Security Engineer
OCS Group —Crawley
- Communication skills
Quick apply
Electrical Engineer
Kier Group —Weald
- Full-time
- Flexible schedule
Mobile A/C Engineer
ABM —London
- 8 hour shift
- Maintenance
- Microsoft Office
- Driving
Commercial Gas Engineer
OCS Group —Royal Tunbridge Wells
- Driving
2nd Line IT Support Engineer
Global 4 —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
8d
Desktop Engineer -Gatwick Airport
ESP Global Services Limited —Gatwick Airport
- £30,000 a year
- Software troubleshooting
- Microsoft Office
- Computer networking
Quick apply
9d
Senior Helpdesk IT Engineer
RedDoor IT Ltd —Croydon
- £32,000 - £40,000 a year
- Full-time
- Customer service
- Computer networking
- SharePoint
Quick apply
IT Engineer
Class Technology Solutions Ltd —Guildford
- £32,000 - £35,000 a year
- Full-time
- Azure
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Fresh Desk Administrator
Inspiration Healthcare Ltd —London
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Fire Alarm Installation Engineer
OCS Group —Crawley
Technical Support Engineer
Motion Applied —Woking
- Hybrid work
- Azure
- Data analysis skills
- Bachelor's degree
- Annual leave
Quick apply

I want to receive the latest job alerts for helpdesk engineer in crawley, wsx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Heating Industry Technical Helpdesk Engineer

Navien Ltd -
Guildford

Quick apply

Job details

Permanent | Full-time
£32,000 - £40,000 a year

Benefits

Company pension
Private medical insurance
Employee discount
Bereavement leave
Sick pay

Qualifications

Technical support
Plumbing
IT
Communication skills

Full job description

Job Summary
We are looking for a heating industry experienced Technical Helpdesk Engineer to join our dynamic support team. The ideal candidate will have experience in the heating and plumbing industry, enabling them to deliver exceptional technical support and customer service to our users. If you enjoy solving problems, working with a knowledgeable team, and making a real impact, we’d love to hear from you.

The Role

The Technical Helpdesk Engineer provides high-quality pre-diagnosis and post-sales support to internal and external customers across the UK and Ireland. The role combines technical problem-solving, warranty management, and communication excellence to ensure our customers receive timely and accurate assistance.

You will operate as part of the Technical Helpdesk, handling inbound calls and emails, providing remote technical support for our domestic boilers and hot water products, and supporting field engineers, service partners, and installers.

This role is office based in Guildford, (GU2) however it also opens the opportunity to work from home - depending on a location.

Key Responsibilities

Operate the Technical and Service Helpdesk, delivering high-quality technical support to customers, engineers, and internal teams.
Handle all inbound enquiries (phone and email) efficiently and professionally.
Provide pre-diagnosis and troubleshooting guidance for products both in and out of warranty.
Handle customer complaints and warranty enquiries effectively, ensuring resolutions align with company policy and warranty terms.
Support prtomotional and technical activities by ensuring system data is up to date and accurate.
Collaborate with colleagues and management to continuously improve service quality and customer satisfaction.

What We’re Looking For

Proven experience in technical support for heating products.
Strong fault-finding and diagnostic skills, boiler or heating industry experience.
Current ACS Core & Boiler certification (CCN1, CENWAT) - desirable.
Oil qualifications - advantageous.
Excellent communication and problem-solving skills.
Proficiency in IT systems and CRM tools.
A collaborative and customer-focused attitude.
Advantageous in experience of Air source heat pumps.

Benefits

Salary Range £32,000 - £40,000 (depending on experience)
Company pension (post-probation).
22 days’ holiday + bank holidays + 1 Navi Day, rising after 2 years.
Navien Choice Points
Private health insurance (after 2 years).
Performance bonus.
Opportunities for development and progression within a growing global manufacturer.
For the right candidate from outside of our region we may consider flexibility of working from home

Job Types: Full-time, Permanent

Pay: £32,000.00-£40,000.00 per year

Benefits:

Bereavement leave
Employee discount
Sick pay

Application question(s):

Do you have right to work in the UK?
Do you currently need or will you in the future need a visa sponsorship?
How many years heating engineering experience do you have?
What is your current salary?

Work Location: In person

Quick apply

Refine Your Search

helpdesk engineer jobs in crawley, wsx

Heating Industry Technical Helpdesk Engineer

Helpdesk Technician (1st line)

Fabric Engineer

Customer Service Advisor

Mechanical Engineer

Fire and Security Engineer

Electrical Engineer

Mobile A/C Engineer

Commercial Gas Engineer

2nd Line IT Support Engineer

Desktop Engineer -Gatwick Airport

Senior Helpdesk IT Engineer

IT Engineer

Fresh Desk Administrator

Fire Alarm Installation Engineer

Technical Support Engineer

I want to receive the latest job alerts for helpdesk engineer in crawley, wsx

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected