Technical support advisor Work, Jobs in Cardiff, Wls (with Salaries)

Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
Technician Demonstrator in Programmable and Digital Technologies
Cardiff Metropolitan University —Cardiff
- £39,906 - £44,746 a year
- Part-time
- Communication skills
- School
- Annual leave
Specialist Mortgage Advisor
GoBear Loans —Cardiff
- £35,000 - £60,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
- Free parking
- Annual leave
Quick apply
11d
Technician Demonstrator (Sports Rehabilitation and Massage)
Cardiff Metropolitan University —Cardiff
- £39,906 - £44,746 a year
- Part-time
- Administrative experience
- Rehabilitation centre
- IT
- Annual leave
Senior Human Resources Business Partner
Network Rail —Cardiff
- £55,596 - £65,966 a year
- Full-time
- Hybrid work
- Management
- Project management
- Travel
- Employee discount
HSE Advisor
Osprey Group —Bridgwater
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quality Officer
MM Group —Newport
- Full-time
- Communication skills
Protective Security Advisor
Office for National Statistics —Newport
- £28,138 - £32,953 a year
- Full-time
- Presentation skills
- Organisational skills
9d
Senior Cyber Analyst
Admiral —Cardiff
- Azure
- AWS
- Scripting
- Annual leave
Financial Reporting & Technical Accounting Lead - 6 months FTC
Hodge Bank —Cardiff
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Accounting
- Financial services
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Senior GIS Analyst
Jacobs —Cardiff
- Hybrid work
- Computer Science
- Business development
- In-person
- Employee assistance programme
Business Development Manager
SmartSearch —Cardiff
- Full-time
- Sales
- Employee assistance programme
Quick apply
8d
Chief Of Staff
Ponda —Bristol
- £55,000 - £70,000 a year
- Hybrid work
Senior Consultant, Financial Advisory
Teneo —Cardiff
- Microsoft Powerpoint
- Microsoft Outlook
- Management
Senior Technical Sales Advisor - Subsea Controls & Upgrades
Baker Hughes —Nailsea
- Full-time
- Sales
- Engineering
- Bachelor's degree
- Flexible schedule
- Life insurance
4d
Business Development Manager - Marine & Industrial Coatings
Avantis —Cardiff
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- Business development
Group Accountants
Bristol City Council —Bristol
- £42,839 - £50,269 a year
- Full-time
- Presentation skills
- IT
Technical Group Accountant
ParentPay Group —Bridgwater
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Accounting
Principal AI Security Specialist, UK&I
Zscaler —Cardiff
- Hybrid work
- Master's degree
- APIs
- AI
Quick apply
Salesforce AI Engineer
Capgemini —Cardiff
- Hybrid work
- Azure
- Sales
- Salesforce
11d

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technical support advisor jobs near cardiff, wls

Service Desk Advisor (First Line Helpdesk)

Vista Retail Support
Cardiff

Quick apply

Job details

Permanent | Full-time
£24,785 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in contacting customers and engineers when required

Main Tasks and Objectives

· Providing first line support to a range of customers and logging calls with resolver groups if unable to provide a fix

· Working with customers to log and diagnose faults reported by customers about their on-site equipment and to ensure full functionality according to manufacturer’s specifications is maintained

· Where a remote fix is not possible, to identify, order and monitor parts required by a field service engineer on-site

· Keeping customers informed at all times on progress of calls logged

· Act as first point of contact for all helpdesk customer you will report escalations to relevant helpdesk staff in accordance with each customers’ relevant escalation procedure

· Update Metrix and TOPdesk call logging system to ensure smooth communication between company and customer and to allow customer service reports to be produced

· Manage workload to meet customer needs and ensure the communication is maintained with contact centre, field service manager and customer service delivery managers as and when necessary

· Be part of the helpdesk rota working evenings and weekends

· Work to successful KPI targets set by the team leader and IT helpdesk manager

· Document quick fixes and customer specific information to grow the company’s knowledge base

· Help to train any new starters as and when requested by the team leader or IT helpdesk manager

· Any other tasks as requested by the team leader or IT helpdesk manager

Outcomes and Deliverables

Customers receive a professional service and feedback is positive

· Meet and if possible, exceed closure rates to meet service level agreements

· Positive internal relationships are achieved

· Successfully support field service engineers and second line support to rectify faults in a timely manner

· Help to build a first class helpdesk and technical services that contributes to the overall growth of the business

Job Types: Full-time, Permanent

Pay: £24,785.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Referral programme

Work Location: In person

Quick apply

Refine Your Search

technical support advisor jobs in cardiff, wls

Service Desk Advisor (First Line Helpdesk)

Technician Demonstrator in Programmable and Digital Technologies

Specialist Mortgage Advisor

Technician Demonstrator (Sports Rehabilitation and Massage)

Senior Human Resources Business Partner

HSE Advisor

Quality Officer

Protective Security Advisor

Senior Cyber Analyst

Financial Reporting & Technical Accounting Lead - 6 months FTC

Senior GIS Analyst

Business Development Manager

Chief Of Staff

Senior Consultant, Financial Advisory

Senior Technical Sales Advisor - Subsea Controls & Upgrades

Business Development Manager - Marine & Industrial Coatings

Group Accountants

Technical Group Accountant

Principal AI Security Specialist, UK&I

Salesforce AI Engineer

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