Technical support specialist Work, Jobs in Reigate, Sry (with Salaries)

2nd Line Technical Support Engineer
iomart —Haywards Heath
- Full-time
4d
Associate Technical Support Specialist
Milestone Technologies, Inc. —London
- Computer networking
- Communication skills
Support Specialist (f/m/d)
WinCan AG —Woking
- £50,000 - £75,000 a year
- Full-time
- Hybrid work
- CRM software
- Spanish
- English
4d
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
Part Time Events Staff & Activity Host - Paintball, LaserTag & Quad Bike Trekking | GO Action Forest
GO Action Forest —Whyteleafe
- £71.75 - £101.75 a day
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
- Flexitime
Quick apply
8d
Information Security Governance, Risk, and Compliance (GRC) Specialist
Janus Henderson —London
- Hybrid work
- Bachelor's degree
Product Support Specialist
Markmonitor Inc. —London
- Full-time
- Analysis skills
- Communication skills
Quick apply
11d
Digital Technical Support Specialist
CooperSurgical —Crawley
- Full-time
- CRM software
- Spanish
- English
Client Services & Support Specialist- London, UK
FXSpotStream —London
- Analysis skills
- Project management
- Bachelor's degree
Web Optimisation Specialist
Unum Group —Dorking
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
IT Support Specialist
Bluebeam —London
- English
- Organisational skills
- Communication skills
2d
Technical Support Specialist
Motorola Solutions —Uxbridge
- Weekend availability
- CRM software
- English
- Analysis skills
3d
Technical Support Specialist
Xapien —London
- Full-time
- Hybrid work
- Master's degree
- Scripting
- APIs
- Life insurance
Customer Support Specialist - UK
splose —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —London
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
3d
Product Specialist
Juicebox —London
- £75,000 - £95,000 a year
- Full-time
- Recruiting
- AI
9d
Support Specialist in the UK
TicketCo —London
- Remote
- AI
- Communication skills
Computer System Validation Specialist (CSV)
MedPharm —Guildford
- Full-time
- Microsoft Word
- Engineering
- Analysis skills
Quick apply
8d
IT Engineer
Class Technology Solutions Ltd —Reigate
- £32,000 a year
- Full-time
- Maintenance
- Mentoring
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Technical Support Specialist (Hybrid)
CameraMatics —Sidcup
- Hybrid work
- Computer Science
- Computer networking
- Organisational skills

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technical support specialist jobs near reigate, sry

2nd Line Technical Support Engineer

iomart -
Haywards Heath

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Job details

Full-time
4 days ago

Qualifications

Microsoft Windows Server
Technical troubleshooting
ITIL Certification
Incident management
Incident queue management
Ticket management
Disaster recovery
Service restoration
Ticket management systems
Technical writing
Customer support
Customer interaction
Root cause analysis
Fault diagnosis and repair
Help desk

Full job description

What you'll be doing::

As a 2nd Line Technical Support Engineer in our Cyber Resilience Practice, you'll be the person customers rely on when something needs a closer look. You'll take ownership of incidents and service requests that need deeper investigation, working mainly across our Commvault-powered Backup as a Service (BaaS) and Disaster Recovery as a Service (DRaaS) platforms.

Day to day, you'll:

Take ownership of technical incidents and service requests that need deeper investigation, seeing them through to resolution
Monitor customer backup and recovery environments, spotting and fixing issues before they affect service availability
Support and maintain our BaaS and DRaaS solutions, built primarily on Commvault
Diagnose and resolve issues across Commvault and the technologies behind it — servers, storage, virtualisation, networking and cloud
Manage your ticket queue against agreed SLAs, keeping customers informed at every step
Bring in specialist engineers or technology vendors when a fix needs deeper expertise, with clear, well-documented handovers
Help build the team's knowledge by contributing to documentation and runbooks that improve first-time fix rates
Work towards Commvault and supporting technology certifications, with training provided along the way

We want to hear from you if you::

You've got 1-2 years' experience in 1st line, or junior 2nd line, technical support
You're comfortable with Windows Server, Linux, networking and storage
You've had some exposure to backup and resilience technologies such as Commvault or Zerto — or you're keen to learn
You're confident using ticketing and monitoring tools to get to the bottom of an issue
You think methodically, working through problems to find the root cause rather than just the symptom
You communicate clearly, whether that's with a customer, a colleague or a vendor
You stay calm and organised when the ticket queue gets busy
ITIL Foundation, or working towards a relevant certification, would be a bonus

What's in it for me?:

Salary: £ Dependent on experience + benefits

Who you'll be doing it for::

You'll work for our Oriium brand, part of Iomart Group, the UK’s leading Secure Cloud Managed Services Provider. We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally.

We have over 25 years expertise in data centre and cloud services
Over 600 skilled professionals and turnover over £143 m
We are Head Quartered in Glasgow with offices in London and Manchester
We provide critical services across all public and private sectors

What to do next::

Please click apply if you like the sound of this role. If you do not have an up to date CV or want to have a chat about the role first, please contact us on [email protected]

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.

Apply Now

Refine Your Search

technical support specialist jobs in reigate, sry

2nd Line Technical Support Engineer

Associate Technical Support Specialist

Support Specialist (f/m/d)

Product Support Specialist (Part-Time)

Part Time Events Staff & Activity Host - Paintball, LaserTag & Quad Bike Trekking | GO Action Forest

Information Security Governance, Risk, and Compliance (GRC) Specialist

Product Support Specialist

Digital Technical Support Specialist

Client Services & Support Specialist- London, UK

Web Optimisation Specialist

IT Support Specialist

Technical Support Specialist

Technical Support Specialist

Customer Support Specialist - UK

Operational Support Officer

Product Specialist

Support Specialist in the UK

Computer System Validation Specialist (CSV)

IT Engineer

Technical Support Specialist (Hybrid)

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