Service desk manager Work, Jobs in Alcester, War (with Salaries)

Senior Transition Programme Manager
Capgemini —Birmingham
- Hybrid work
Infrastructure and Operations Senior Manager
Artifex Interior Systems Limited —Birmingham
- Full-time
- Continuous improvement
- Communication skills
Quick apply
3d
Tech Systems Manager - Customer and Commerce
Gymshark —Solihull
- Hybrid work
- Management
- Leadership
- Employee discount
- Gym membership
Quick apply
Senior IT Auditor (Internal)
Menzies LLP —Birmingham
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Oracle
Microsoft Dynamics365 and Power Platform Support Analyst
NTT Ltd —Birmingham
- Azure
- JavaScript
- APIs
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
7d
Service Delivery Manager - Coventry
Novem IT Limited —Coventry
- £40,000 - £55,000 a year
- Full-time
- Continuous improvement
- In-person
- Training & development
- Bereavement leave
- Life insurance
Quick apply
8d
IT Service Delivery Manager
HCR —Worcester
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Technical Service Manager
Spire Technology Group Limited —Worcester
- £45,000 - £55,000 a year
- CRM software
- Azure
- Continuous improvement
- Free parking
Quick apply
6d
Service Desk Analyst
TVS Supply Chain Solutions —Birmingham
- Up to £27,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
- Annual leave
Quick apply
4d
Technology Service Desk Analyst
Sanctuary Group —Worcester
- £28,646 - £31,087 a year
- Temporary
- Microsoft Word
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d
Functional Expert - HR & Payroll - Finance Office - 105901Z26 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- University
- Organisational skills
- Computer skills
- Annual leave
- Sick pay
3d
1st Line Engineer
Commercial —Cheltenham
- £26,228 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Computer networking
- Work from home
- Employee assistance programme
Quick apply
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
23h
ICT Support Engineer
Independent Office for Police Conduct —Birmingham
- £34,067 - £39,197 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Computer literacy
- Annual leave
- Employee assistance programme
12d
Modern Workplace - Digital Experience Lead
NTT Ltd —Birmingham
- Scripting
- Communication skills
Product and Pricing Data Administrator
nGeneration —Tipton
- £25,272 a year
- Full-time
- Data entry
- Communication skills
- Annual leave
Quick apply
14d
EUC Engineer
Zenzero Solutions —Coventry
- Azure
- IT
- Flexible schedule
Modern Workplace - Digital Experience Lead
NTT Data UK —Birmingham
- Scripting
- Communication skills
Principal Applications Trainer
Alliance Medical Ltd —Warwick
- £43,000 a year
- Full-time
- Management
- Mentoring
- Training & development
Quick apply
11d

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Senior Transition Programme Manager

Capgemini -
Birmingham

Apply Now

Job details

Permanent

Qualifications

Technical project or programme management experience
Programme management
Client engagement
Stakeholder liaison
Partnership building

Full job description

About the job you’re considering

Our Transition Programme Managers lead complex transition and transformation programmes within large managed service environments, providing innovation in solution design, maximizing commercial benefit and delivering operational efficiency, whilst ensuring client expectations are met.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

You will lead the transition input to our bids, developing viable solutions, plans and costs, balancing commercial risk and price competitiveness.
You manage the whole process of transferring services from incumbent service providers into Capgemini, ensuring service levels are maintained throughout.
You own programme governance, financial control, delivery plans, risks, dependencies and stakeholder management, ensuring programmes are delivered on time, within budget and to agreed business outcomes.
You develop innovative, comprehensive, realistic and effective plans that meet client needs and expectations, helping to shape and manage client expectations throughout delivery.
You operate in difficult, complex or political environments taking full responsibility for outcomes, representing and promoting the group internally and externally, including at board level.
You develop strategic partnerships and strong relationships with internal and external clients, whilst leading and building effective delivery teams to meet business objectives and transition requirements.

Your skills and experience

Extensive programme management experience gained within managed service environments, with ownership of governance, budgets, executive reporting and delivery across complex multi-workstream programmes.
Proven experience delivering large-scale IT service transitions and/or transformation programmes, ensuring service readiness, stability and continuous improvement across complex environments.
Strong stakeholder, commercial and client management skills, with experience managing senior stakeholders, supplier relationships, programme financials, negotiations and revenues in the £1m–£10m range.
Broad understanding of managed services and IT domains (e.g. Cloud, Infrastructure, Service Desk, Cyber Security and SIAM), with experience supporting business growth through client engagement, bid/proposal input, capability development and innovation.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, and

Please opt in during the application process.

Your security clearance and pre-employment checks

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Some roles will also require an additional level of security clearance:

Security Check (SC) Clearance:

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you?

Flexibility to work your way
You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing
You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.

To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Shape your path
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Shared energy
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why should you consider Capgemini?

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com

Apply Now

Refine Your Search

service desk manager jobs in alcester, war

Senior Transition Programme Manager

Infrastructure and Operations Senior Manager

Tech Systems Manager - Customer and Commerce

Senior IT Auditor (Internal)

Microsoft Dynamics365 and Power Platform Support Analyst