Test lead Work, Jobs in Lyndhurst, Ham (with Salaries)

Customer Care Manager
Dandara —Southampton
- Customer service
- Continuous improvement
- Construction experience
- Employee assistance programme
Operational Assurance Test (OAT) Lead
345 Technology —Winchester
- £40,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- APIs
Quick apply
15h
Test Analyst
University Hospital Southampton NHS Foundation Trust —Southampton
- £32,073 - £39,043 a year
- Full-time
- Time management
4d
Programme Facilitator - Southampton (South Central) Outcome in a Day
HM Prison & Probation Service —Southampton
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee discount
Lead Flight Test Engineer
Draken —Bournemouth
- Military
- Engineering
- Bachelor's degree
Programme Facilitator - Poole (South West)
HM Prison & Probation Service —Poole
- £20,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
Software Test Lead
ALTEN —Portsmouth
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Computer Science
- Military
- Engineering
- Employee assistance programme
- Life insurance
Quick apply
FPGA Firmware Specialist
Leonardo UK Ltd —Southampton
- £54,000 - £84,000 a year
- Full-time
- Hybrid work
- Mentoring
- Flexible schedule
- Referral programme
Business Continuity Manager
Bell Integration —Portsmouth
- Hybrid work
- Analysis skills
- Project management
- Organisational skills
- Annual leave
Flavourist I
British American Tobacco —Southampton
- Project management
- Continuous improvement
- Leadership
5d
Senior Field Tech (Mission Success)
SubSea Craft —Portsmouth
- Up to £75,000 a year
- Full-time
- Military
- Business development
- Driving
- Annual leave
Compliance and Ops Risk Test Manager
JPMorganChase —Bournemouth
- Full-time
- Project management
Operational Support Officer
HM Courts & Tribunal Service —Winchester
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
14d
General Practitioner
Partnering Health —Lymington
- £78.03 an hour
- Weekends only
- Leadership
- Employee assistance programme
- Employee discount
Head of Risk
Southern Coop —North Harbour
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Recruitment Operations Officer
Office for National Statistics —Fareham
- £34,587 a year
- Part-time
- Presentation skills
- Organisational skills
- Communication skills
4h
Lead Test Engineer
Saab —Fareham
- Microsoft Excel
- Engineering
- Microsoft Office
Senior Administrative Officer - (Part Time) Portsmouth & Isle of Wight - South Central (Fixed Term/Loan/Detached Duty)
HM Prison & Probation Service —Portsmouth
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
2h
VHDL FPGA Firmware Engineer
Leonardo UK Ltd —Southampton
- £38,000 - £61,000 a year
- Full-time
- Hybrid work
- Mentoring
- Flexible schedule
- Referral programme
Portable Appliance Tester
CBRE —Salisbury
- From £30,000 a year
- Full-time
- Schematics
- Maintenance
- In-person
- Free parking
- Employee discount
Quick apply

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Customer Care Manager

Dandara -
Southampton

Apply Now

Job details

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service
Continuous improvement
Construction experience
Communication skills

Full job description

Role & Responsibilities

At Dandara, we're proud to build homes that stand the test of time — places defined by quality, precision, and craftsmanship. For over 30 years, we've been setting the benchmark for excellence in UK housebuilding.

The Customer Care Manager will lead and manage the customer care function, ensuring homeowners receive a high-quality aftersales service and that defects are resolved efficiently and professionally. The role is critical to customer satisfaction, brand reputation, and compliance with warranty and consumer code requirements.

Working closely with Construction, Technical, and Customer Care teams, you will oversee the end-to-end customer care process from handover through the warranty period.

Main duties and responsibilities:

Lead and manage the customer care team, including Coordinators and Technicians, setting clear standards and performance expectations.
Oversee the management of customer care cases, ensuring issues are logged, prioritised, and resolved within agreed service levels.
Act as the senior escalation point for complex or high-risk customer care issues.
Work closely with Construction and Site teams to address recurring defects and improve build quality.
Ensure compliance with warranty provider requirements (e.g. NHBC, LABC, Premier) and consumer codes.
Monitor and manage customer care budgets, costs, and subcontractor spend.
Coordinate defect inspections and quality reviews where required.
Manage relationships with subcontractors and suppliers supporting customer care works.
Track and report on customer satisfaction metrics, defects trends, and performance KPIs.
Support handover processes to ensure a smooth transition from Construction to Customer Care.
Drive continuous improvement initiatives to reduce defects and improve customer experience.
Ensure health & safety compliance across all customer care activities.
Provide regular reporting to senior management on performance, risks, and improvement actions.

Key Skills and Experience:

Proven experience as a Customer Care Manager or Senior Customer Care / Aftercare professional within housebuilding or residential construction.
Strong understanding of new-build warranty processes, defects management, and customer service best practice.
Experience managing and developing teams.
Excellent communication and stakeholder management skills.
Commercially aware with experience managing budgets and subcontractor costs.
Calm, professional, and solutions-focused approach to customer issues.
Strong organisational and problem-solving skills.
Relevant construction or customer service qualifications are advantageous.

What's in it for you:

Competitive salary per annum depending on experience
Discretionary bonus
33 days' holiday (inclusive of bank holidays)
Private Medical Insurance
Employee Assistance Programme (EAP)
Health Hero digital GP and Health Assured Wisdom App
Competitive parental leave
3x salary life assurance (option to increase to 4x)
Cycle to Work scheme
Employer-matched pension up to 5%
Flexible benefits including shopping vouchers, airport parking, and reduced gym memberships

Important note for Recruitment Agencies

Please do not send, by any means, unsolicited Resumes (i) in response to any of our roles, (ii) to any of our employees or any person engaged by us, or (iii) to any of our regional businesses, including our head office. Any unsolicited Resumes received by us shall be deemed to be our property.

Any candidate submitted to us by an Agency via an unsolicited Resume shall be deemed to have been referred by that Agency free of commission, fee or any other charge (Fees). We are not liable for any Fees relating to the engagement of any person resulting from an unsolicited Resume.

Apply Now

Refine Your Search

test lead jobs in lyndhurst, ham

Customer Care Manager

Operational Assurance Test (OAT) Lead

Test Analyst

Programme Facilitator - Southampton (South Central) Outcome in a Day

Lead Flight Test Engineer

Programme Facilitator - Poole (South West)

Software Test Lead

FPGA Firmware Specialist

Business Continuity Manager

Flavourist I

Senior Field Tech (Mission Success)

Compliance and Ops Risk Test Manager

Operational Support Officer

General Practitioner

Head of Risk

Recruitment Operations Officer

Lead Test Engineer

Senior Administrative Officer - (Part Time) Portsmouth & Isle of Wight - South Central (Fixed Term/Loan/Detached Duty)

VHDL FPGA Firmware Engineer

Portable Appliance Tester

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