Technical support occupations Work, Jobs in Biddulph, Sts (with Salaries)

First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
IT Infrastructure Support Technician
BSW Timber —Stoke-on-Trent
- Full-time
- Windows
- Microsoft Office
- In-person
- Employee discount
Quick apply
Technical Support Agent Level 2
Custodia Technology Limited —Knutsford
- £32,000 a year
- Weekend availability
- Computer Science
- Bachelor's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
10d
IT Technician
Express Solicitors —Manchester
- Up to £30,000 a year
- Windows
- Analysis skills
- Travel
- Employee assistance programme
Support Analyst
HSS ProService —Manchester
- £35,000 - £40,000 a year
- Hybrid work
- Oracle
- Analysis skills
- Continuous improvement
- Employee discount
Quick apply
13d
IT Client Support Specialist
Ecolab Inc. —Northwich
- Full-time
- Customer service
- IT
- Communication skills
Inbound Technical Advisor
Concentrix —Stockport
- £26,520 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
IT Technician
Sumer —Stoke-on-Trent
- Azure
- Windows
- Scripting
Quick apply
IT Specialist
bet365 —Stoke-on-Trent
- Full-time
- Microsoft Office
Quick apply
Software Support Specialist (WMS)
Pets at Home —Stafford
- £40,000 - £45,000 a year
- Full-time
- Analysis skills
- Travel
- In-person
10d
EUC Engineer
CGI —Manchester
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
Support Specialist, Tier 1
Fourth —Macclesfield
- Customer service
- Microsoft Office
- Hotel
- Flexible schedule
- Life insurance
Technical Support Engineer – Lab Informatics
Agilent Technologies LDA UK Limited —Cheadle
- Full-time
- Doctoral degree
- Customer service
- Laboratory experience
5d
IT Technician
RMT Accountants & Business Advisors —Stoke-on-Trent
- Azure
- Windows
- Scripting
2d
Technical Support (Telecoms) - 1st Line
Radius Limited —Crewe
- Full-time
- Employee assistance programme
Quick apply
4h
2nd Line Project Engineer
Midlands Partnership University NHS Foundation Trust —Trentham
- £28,392 - £31,157 a year
- Full-time
- Data entry
- Typing
- In-person
11d
Why Work With Us
Impulse Embedded —Newcastle-under-Lyme
Application Support Analyst
Barclays —Knutsford
- Maintenance
- Continuous improvement
1st Line Support Engineer
Humnize —Stockport
- £26,000 - £28,000 a year
- Communication skills
Senior Service Desk Analyst
Frontline Consultancy and Business Services Ltd —Handforth
- £25,636.32 - £35,000.00 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply

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First Line Technical Support

PHOENIX Medical Supplies Limited -
Borough of Halton

Apply Now

Job details

£28,461.32 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Windows Server
TCP
Avaya
Customer service
LAN
Microsoft Exchange
Windows
ITIL
IT
TCP/IP
Communication skills
Active Directory

Full job description

Job Title: 1st Line Technical Support

Location: Runcorn

Salary: £28,461.32

Working Pattern: Monday to Friday 09.00 – 17.15, 37.5 hour per week

About Us:

At Phoenix Medical Supplies, we pride ourselves on delivering top class, business relevant solutions to the UK healthcare industry. Join us and be a part of a team that really makes a difference.

We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours.

Key Responsibilities:

In accordance with the defined ITIL processes provide incident management, request fulfilment, and access management services as a first point of contact. Ensure tickets are actioned in accordance with agreed SLA targets, using escalation processes where necessary.
Develop solutions and workarounds for incidents and problems where none exists.
Work cross-functionally within the IT Department to ensure the successful transition of new services into production. This may include installing, configuring and updating devices and applications. Ensure the CMDB is updated in a timely manner to reflect details of such changes.
Contribute to the process of Continuous Service Improvement by making suggestions of improvements to polices, processes and procedures.
Assist in meeting team and service performance KPIs in agreement set within the IT Service Operation Function.
Ensure that relevant IT and Data Security standards & policies are met at all times.
Monitoring of key group business systems for performance and availability through event and system monitoring resulting in reactive and proactive management of infrastructure and applications.
Support the Platform Specialists to perform client and server patching as and when required.
Create and maintain knowledgebase articles and documentation.

What We’re Looking For:

Experience of working on an IT field role along with exposure of ITIL processes is desirable.
Experience of working in a customer facing environment on telephone and face to face.
Experience within IT service delivery.
Exceptional Customer Service
Excellent interpersonal, communication and customer service skills.
Excellent troubleshooting and problem solving skills.
Practical experience of some or all of (Mandatory):
- Microsoft Windows Server and desktop operating systems.
- Active Directory administration.
- MS Exchange administration.
- Microsoft RDS administration.
- Hardware, peripherals, mobile devices.
- TCP/IP, LAN and WAN troubleshooting.
Practical skills these specialist applications (Desirable):
- CSD
- PlanetPress
- VIS
- ProScript Connect
- Buetema MDE
- MultePOS
- Avaya telephone system administration including Contact Centre.

What We Offer

22 days (pro rata) annual leave plus bank holidays, increasing with length of service
Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
High street discounts and offers
Employee Assistance Programme (EAP)
Contributory Pension Scheme
Fully funded accredited training programmes through the Apprenticeship Scheme

INDPMS

Apply Now

Refine Your Search

technical support occupations jobs in biddulph, sts

First Line Technical Support

IT Infrastructure Support Technician

Technical Support Agent Level 2

IT Technician

Support Analyst

IT Client Support Specialist

Inbound Technical Advisor

IT Technician

IT Specialist

Software Support Specialist (WMS)

EUC Engineer

Support Specialist, Tier 1

Technical Support Engineer – Lab Informatics

IT Technician

Technical Support (Telecoms) - 1st Line

2nd Line Project Engineer

Why Work With Us

Application Support Analyst

1st Line Support Engineer

Senior Service Desk Analyst

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