Support & microsoft Work, Jobs in Exeter, Eng (with Salaries)

Service Desk Analyst
BT —Exeter
- £31,529 a year
- Customer service
- Microsoft Office
- Analysis skills
- Gym membership
Helpdesk Expert
IT Champion —Exeter
- £30,076 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Annual leave
- Work from home
Quick apply
4d
2nd Line Support Analyst
South West Water —Exeter
- £35,530 a year
- Full-time
- Hybrid work
- Analysis skills
- IT
- In-person
- Employee assistance programme
- Flexible schedule
8d
Adviser Support
Prydis —Exeter
- £27,000 - £31,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- Organisational skills
- Free parking
- Sick pay
Quick apply
8d
Early Years Office Administrator/HR Support - Maternity cover
Little Pearls Nursery Limited —Exeter
- £27,040 - £29,120 a year
- Full-time
- Childcare
- English
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
4d
Regional Service Administrator
Royal College of Nursing —Exeter
- £30,828 - £34,800 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
3d
Project Support Administator
Gallifordtry —Exeter
- Full-time
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Employee assistance programme
- Employee discount
Business Services Assistant
Michelmores LLP —Exeter
- Call to connect
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
14d
Environment Advisor
South West Water —Exeter
- £31,500 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Office
1d
Drinking Water Sampler
South West Water —Exeter
- £26,914 - £30,846 a year
- Weekend availability
- Customer service
- Maintenance
- Microsoft Office
11d
Senior Associate, Client Operations
Gravita —Exeter
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Paralegal
Stephens Scown —Exeter
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Administration Assistant
Ashfords LLP —Exeter
- Full-time
- Microsoft Office
- Communication skills
- Time management
School Administrator
Zero Corp —Ipplepen
- £13.70 an hour
- Part-time
- Microsoft Office
- Travel
- Organisational skills
- Free parking
- Sick pay
Quick apply
Legal Operations Support Officer
HM Courts & Tribunal Service —Exeter
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Travel
- Annual leave
- Employee discount
Team Support Administrator
National Grid Electricity Distribution —Torquay
- £39,508 a year
- Microsoft Office
- Travel
- Organisational skills
- Free parking
- Annual leave
Quick apply
8d
GBP 8272 Community Law Clinic Assistant
University of Exeter —Exeter
- From £28,029 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10h
IT Systems Engineer
AME Solutions —Exeter
- £30,000 - £45,000 a year
- Overtime
- Azure
- Windows
- Microsoft Office
- Gym membership
Quick apply
Administration Assistant
Baker Snell —Exeter
- £25,000 a year
- Full-time
- Customer service
- Accounting
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
Employability Coordinator
Exeter College —Exeter
- £25,456 - £26,832 a year
- Full-time
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme

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Service Desk Analyst

BT -
Exeter

Apply Now

Job details

£31,529 a year

Benefits

Company pension
Gym membership

Qualifications

Operating systems
Customer service
Microsoft Office
Analysis skills
Continuous improvement
ITIL

Full job description

Req ID: 59842

Job Function: Business Services & Operations

Posting Start Date: 30/07/2026

Posting End Date: 07/08/2026

Division: UK Business

Job Location: GBR Devon Cornwall Police HQ

Advertised Salary: 31,529

Job Req ID: 59842

Posting Date: 01/07/2026

Function: Service

Location: Devon Cornwall Police HQ

Salary: £31,529

About the role

The primary function of the Customer Service Analyst is the handling of incoming contacts and Service Requests via telephone, My IT and LiveChat, ensuring that all incidents and requests are logged, triaged, diagnosed and/or processed so that they are dealt with in accordance with contractual SLAs. A high level of detail and accuracy is required. To appropriately fulfil or field all requests that come through to the CSD with an aim to resolve at least 55% of contacts within the first contact.

Providing first line support for the DCD Contractual Towers, such as Voice and Data Networks, Hosting Services, End User Workplace, along with the first line support support for Dorset Police and WAN support for Avon & Somerset, Dorset and Wiltshire Police Forces.

What you will be doing

To provide technical First Line Support and resolve incoming contacts upon the first contact - in excess of 55%.
Maintain the necessary skills to support customer to provide first line support for the DCP Contractual Towers, such as Voice and Data Networks, Hosting Services, End User Workplace.
Provide first line support.
Ensure that reported faults and Service Requests are responded to in line with SLAs.
Effective management of 3rd party suppliers/resolvers to ensure optimal performance in line with associated SLAs.
Provide an effective, professional response and solution(s) to reported Incidents/Requests.
Maintain relationships with contractual service providers and internal IT resolver groups.
Restore normal service to the user as quickly as possible.
Offer general guidance and advice to users, signposting to other services as required.
Assist the team in achieving set targets such as first contact fix and incident response and resolution.
Take ownership for personal development and strive to continually improve on existing skills in order to enhance performance within the job role.
Be an advocate of world class customer service.
Contribute to knowledge documentation activity.
Accurately implement and work in line with Company Policies and Procedures.
Maintain professional standards of quality of work, personal presentation and personal conduct.
Carry out additional responsibilities as requested by the Operational Co-ordinator/Service Desk Manager/Operations Manager.
Ensure that all Company matters are kept confidential at all times.
Take good care of all Company and Customer supplied tools and equipment.

Essential Skills/Experience

Understanding of the workings of a Service Desk and ITIL aligned processes.
Ability to work to deadlines and work as part of a team.
Work well under pressure, good time manager, good team worker, ability to multi-task.
Excellent customer facing skills, strong senior stakeholder management (within customer & BT organisations).

Desirable Skills/Experience

Understanding of Microsoft Office applications and Operating Systems in respect of dealing with 1st line user queries, requests and faults.
Able to use own initiative and self-motivated.
Strong operational background.
Self-management skills.
Proven analytical skills and process orientated.
Strong continuous improvement mind-set and experience.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

Access to an online private GP 24/7 for you and your immediate family
Market-leading paid carers leave with up to 2 weeks off
Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
Discounted EE and BT products, including mobile and broadband
Market leading Pension scheme – 5% from you and 10% from us
Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

Apply Now

Refine Your Search

support & microsoft jobs in exeter, eng

Service Desk Analyst

Helpdesk Expert

2nd Line Support Analyst

Adviser Support

Early Years Office Administrator/HR Support - Maternity cover

Regional Service Administrator

Project Support Administator

Business Services Assistant

Environment Advisor

Drinking Water Sampler

Senior Associate, Client Operations

Paralegal

Administration Assistant

School Administrator

Legal Operations Support Officer

Team Support Administrator

GBP 8272 Community Law Clinic Assistant

IT Systems Engineer

Administration Assistant

Employability Coordinator

I want to receive the latest job alerts for support & microsoft in exeter, eng

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