Application support engineer Work, Jobs in Coleshill, War (with Salaries)

Telecoms Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- In-person
- Free parking
- Employee assistance programme
Quick apply
ICT Support Engineer
Independent Office for Police Conduct —Birmingham
- £34,067 - £39,197 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Management
- Annual leave
- Employee assistance programme
2d
IT Support Engineer
Greenbul Technology Solutions Ltd —Birmingham
- £31,000 - £40,000 a year
- Full-time
- English
- Windows
- IT
- Life insurance
- Sick pay
Quick apply
1d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
Apprentice Technical Support Engineer
Homeserve —Walsall
- £16,697.18 - £26,528.32 a year
- Azure
- Customer service
- No experience needed
Quick apply
11d
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Quick apply
Corporate Treasury - DevOps Engineer - Associate - Birmingham
Goldman Sachs —Birmingham
- Full-time
- Computer Science
- DevOps
- Engineering
- Employee assistance programme
Senior Software Engineer, Dashboard Platform
Algolia —Birmingham
- £82,500 - £114,800 a year
- Remote
- English
- AWS
- JavaScript
- Work from home
Senior DevOps Engineer
Agriculture & Horticulture Development Board (AHDB) —Coventry
- £42,000 - £52,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Presentation skills
- Annual leave
- Employee assistance programme
Devops Engineer
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Azure
- Linux
- Python
- Employee assistance programme
- Employee discount
Quick apply
10d
Associate Software Engineer
Atkin Group —Stratford-upon-Avon
- £26,381.80 - £82,160.26 a year
- Full-time
- Azure
- Java
- SQL
Quick apply
9d
Front-end Engineer
drivvn —Birmingham
- £30,000 - £50,000 a year
- Full-time
- Hybrid work
- JavaScript
- APIs
- Leadership
Quick apply
Internal Audit - Front End Engineer - Analyst / Associate - Birmingham,
Goldman Sachs —Birmingham
- Full-time
- Computer Science
- Data analysis skills
- SQL
- Employee assistance programme
DevOps Engineer
M Group —Warwick
- Hybrid work
- Azure
- DevOps
- Scripting
- Employee discount
Software Engineer - Node.js Typescript
Warwick Nub News —Warwick
- £45,000 a year
- Hybrid work
- AWS
- APIs
5d
Software Developer, Digital Innovation, Tax and Legal
Deloitte —Birmingham
- Hybrid work
- Azure
- Computer Science
- DevOps
Senior Electronics / Firmware Engineer
Warwick HR —Warwick
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Engineering
- C++
- No degree
- Free parking
- Annual leave
Quick apply
9d
Senior Frontend Engineer
Lounge —Solihull
- Hybrid work
- AWS
- Mentoring
- Agile
Senior Software Engineer (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- Java
- AWS
- Mentoring
- Annual leave
Quick apply
AWS IaaS Sys Admin
Accenture —Birmingham
- Full-time
- Azure
- DevOps
- Windows

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application support engineer jobs near coleshill, war

Telecoms Support Desk Engineer

SOUTHERN COMMUNICATIONS LIMITED
Quinton

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Company pension
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

TCP
Driving Licence
LAN
Firewall
DHCP
VoIP
Continuous improvement
DNS
Telecommunication
IT
Problem management
Network monitoring

Full job description

Telecoms Support Desk Engineer

Location: Quinton, Birmingham

Salary £30,000 - £35,000

The Telecoms Support Desk Engineer is responsible for providing high-quality remote technical support for telecommunications, managed IT and unified communications (UC) systems. The role focuses on incident fault resolution, service request handling, system configuration, and customer support, ensuring services are restored promptly and in line with SLAs.

This position requires strong telecoms and managed IT knowledge, structured troubleshooting skills, excellent customer communication, and accurate documentation, while working closely with internal engineering teams and third-party suppliers.

Responsibilities:

Act as a first and second-line support engineer for telecoms, managed IT and UC-related incidents and requests.
Log, manage, prioritise, and resolve faults using the service desk ticketing system in line with SLAs.
Use supplier portals to raise, monitor, and manage faults with carriers and third-party vendors.
Perform detailed troubleshooting across VoIP, IT, networking, and UC platforms.
Escalate complex incidents appropriately while maintaining ownership and customer communication.
Implementing remote deployments, including system provisioning, configuration, and testing.
Liaise with customers, suppliers, and third-party IT teams to ensure timely resolution of issues.
Provide remote user support and basic customer training where required.
Maintain accurate technical documentation, case notes, and knowledge base articles.
Identify recurring issues and contribute to problem management and continuous improvement initiatives.

Technical Skills Required:

Strong understanding of:

VoIP technologies and call flows
SIP, RTP, TCP/UDP
DNS, DHCP, VLANs, QoS
LAN and WAN fundamentals
Managed IT applications and Cyber Security
Wifi – Unifi and Ruckus advantageous
Switching, Routing, Firewalls - advantageous

Experience troubleshooting UC and telecoms platforms such as:

Gamma Horizon / Call Centre, Microsoft Teams (Direct Routing), SpliceCom, Wildix, NEC (or similar platforms)
Familiarity with diagnostic tools such as Wireshark and network monitoring utilities.
Knowledge of structured cabling principles (CAT5 / CAT6) – advantageous.
Experience managing incidents through a service desk or ticketing system.

Other Experience required:

Minimum of 2 years’ experience in an IT or Telecoms support role.
Experience working in a high-volume, customer-facing support environment.
Exposure to managed services or MSP environments desirable.

Benefits:

21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
Annual Salary Review
SCG Mobile Benefit
Employee Referral Bonus
Pension Scheme
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £30,000.00-£35,000.00 per year

Experience:

Telecommunication: 2 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

application support engineer jobs in coleshill, war

Telecoms Support Desk Engineer

ICT Support Engineer

IT Support Engineer

1st / 2nd Line IT Support Analyst

Apprentice Technical Support Engineer

Technology Analyst - Operations (UK Remote)

Corporate Treasury - DevOps Engineer - Associate - Birmingham

Senior Software Engineer, Dashboard Platform

Senior DevOps Engineer

Devops Engineer

Associate Software Engineer

Front-end Engineer

Internal Audit - Front End Engineer - Analyst / Associate - Birmingham,

DevOps Engineer

Software Engineer - Node.js Typescript

Software Developer, Digital Innovation, Tax and Legal

Senior Electronics / Firmware Engineer

Senior Frontend Engineer

Senior Software Engineer (UK Remote)

AWS IaaS Sys Admin

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