Bridge engineer Work, Jobs in Aldershot, Ham (with Salaries)

2nd Line IT Support Engineer
Global 4 —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
DevOps Engineer
Solera Holdings —Maidenhead
- Full-time
- DevOps
- AWS
- Travel
Graduate Bridge Engineer - Infrastructure - Reading - 2026
Stantec —Reading
- Hybrid work
- Engineering
- Bachelor's degree
Project Engineer
Amentum —Reading
- Full-time
- Microsoft Outlook
- Engineering
- Project management
- Flexible schedule
2d
Civil Engineer - Mid to Senior Level
Moffatt & Nichol —Farnham
- Full-time
- Microsoft Word
- Microsoft Excel
- Engineering
Quick apply
Network Engineer
Visa Europe Limited —Basingstoke
- Weekend availability
- Azure
- Computer Science
- Engineering
Manufacturing Engineer
ETL Systems Ltd —Hook
- Full-time
- Engineering
- ERP systems
- No experience needed
- Employee assistance programme
- Employee discount
Associate Technical Director
Stellar Entertainment Software Ltd —Guildford
- Full-time
- C++
- Leadership
- Communication skills
- Relocation assistance
- Employee assistance programme
Quick apply
Configuration Engineer
Northrop Grumman Sperry Marine —New Malden
- Hybrid work
- ERP systems
- Organisational skills
- IT
- Annual leave
12d
AI and Digital Solutions Engineer
TrustFlight —Bracknell
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Machine learning
Quick apply
Financial Planning & Analysis Controller - Infrastructure
BAM UK & Ireland —Farnborough
- Travel
- IT
11d
Structural Engineer
AtkinsRéalis —Epsom
- Full-time
- Hybrid work
- Engineering
- Analysis skills
Operational Readiness Lead
DXC Technology —Farnborough
- Full-time
- IT
- Communication skills
12d
Cloud Platform Engineer
ECMWF —Reading
- £72,471 - £76,384 a year
- Hybrid work
- English
- SQL
- Analysis skills
Senior Structural Engineer (Structures – Highways Infrastructure)
AtkinsRéalis —Leatherhead
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Microsoft Office
Structural Engineer - Buildings
Vulcain Engineering Group —Basingstoke
- Hybrid work
- English
- Project management
- Bachelor's degree
- Flexible schedule
Project Manager - Bridge Transformation Programme
SSE —Reading
- £51,600 - £77,400 a year
- Full-time
- Microsoft Excel
- Customer service
- Contracts
- Employee discount
3d
Principal Structural Engineer – Rail, Bridges & Civil Structures
Vulcain Engineering Group —Basingstoke
- Hybrid work
- Leadership
- Communication skills
- Flexible schedule
Principal Civil & Structural Engineer
Evan Craig —Basingstoke
- Hybrid work
- English
- Communication skills
- Flexible schedule
Section Engineer
Costain —Hounslow
- Full-time
- Engineering
- Driving
- Construction experience
4d

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bridge engineer jobs near aldershot, ham

2nd Line IT Support Engineer

Global 4 -
Horsham

Quick apply

Job details

Permanent | Full-time

Benefits

Paid volunteer time
Referral programme

Qualifications

Customer service
CCNA
DHCP
VoIP
Mentoring
DNS
Telecommunication
IP networking
Root cause analysis

Full job description

2nd Line Technical Support Engineer

Location: Horsham, West Sussex

Position Type: Full-time, Permanent

Hours: Monday to Friday, 08:30 - 17:30

Salary Range: Negotiable (Depending on experience)

About Global 4

At Global 4, we Love Tech. We provide a wide range of market-leading telecom, connectivity, cloud, and IT services to businesses across the UK. Our vision is to solve our customers' technology challenges by advising, implementing, and supporting the right solutions with best-in-class service excellence.

Purpose of the Role

As a 2nd Line Technical Support Engineer, you will bridge the gap between initial triage and deep infrastructure/vendor support. You will act as the key escalation point for our 1st Line team, taking ownership of complex data, broadband, and Unified Communications (UCaaS) faults. Operating in a fast-paced environment, your goal is to troubleshoot technical issues efficiently, hit strict Service Level Agreements (SLAs), and communicate technical resolutions in simple, clear terms to our customers.

Key Responsibilities

Provide 2nd Line Technical Support for escalated incidents across broadband, VoIP, and network infrastructure, ensuring timely and effective resolution with minimal supervision.
Perform advanced diagnostics and fault isolation using tools such as packet capture analysis, SIP tracing, and router configuration interfaces (e.g., CLI, GUI).
Troubleshoot and resolve complex service-affecting issues including latency, jitter, call routing anomalies, and authentication failures across multi-vendor platforms.
Liaise with third-party providers (e.g., carriers, hardware vendors, hosted service platforms) to escalate and coordinate resolution of external faults.
Maintain comprehensive and structured ticket documentation, ensuring all actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR).
Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer.
Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational efficiency.
Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements.
Collaborate with engineering, provisioning, and service delivery teams to ensure seamless handovers and coordinated resolution of cross-functional issues.
Act as a technical escalation point within the team, supporting junior staff and sharing expertise through documentation, training, and peer mentoring.
Demonstrate a strong working knowledge of IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies (FTTC, FTTP, ADSL).
Translate complex technical findings into clear, customer-friendly language, ensuring clients are informed and reassured throughout the support lifecycle.

Skills & Qualifications

Essential Experience

Minimum 2 years of experience working in a dedicated Telecoms Support or managed service provider (MSP) helpdesk environment.
Strong fundamental knowledge of IP Networking (DNS, DHCP, NAT, Subnetting, and VLANs).
Proven technical understanding of SIP Protocol behavior and broadband technologies.
A natural aptitude for problem-solving under pressure with impeccable attention to detail.

Desirable Certifications (Highly Advantaged)

Strong practical knowledge of configuring, maintaining, and troubleshooting Meraki or DrayTek routers.
8x8 UCaaS Support Certification (or equivalent hosted VoIP platform qualifications).
CCNA or equivalent networking certification.

Core Competencies

Customer Centric: A passionate, warm, and open approach to customer service with strong conflict resolution skills.
Highly Organised: Able to effectively multitask, prioritise tasks, and jump between varying priority tickets seamlessly.
Solution-Driven: A proactive team player focused on quality execution, trend analysis, and root-cause fix identification.

What We Offer

50% off our Broadband & Utility packages, completely free after two years
£1,000 Refer A Friend Scheme
25 days holiday allowance plus bank holidays- increasing up to 30 days with length of service
£250 Bright Ideas Scheme
Quarterly Top Performer's Day Out
Buy & Sell holiday allowance scheme
Death in service benefit
Friday fridge
Paid Charity leave

Quick apply

Refine Your Search

bridge engineer jobs in aldershot, ham

2nd Line IT Support Engineer

DevOps Engineer

Graduate Bridge Engineer - Infrastructure - Reading - 2026

Project Engineer

Civil Engineer - Mid to Senior Level

Network Engineer

Manufacturing Engineer

Associate Technical Director

Configuration Engineer

AI and Digital Solutions Engineer

Financial Planning & Analysis Controller - Infrastructure

Structural Engineer

Operational Readiness Lead

Cloud Platform Engineer

Senior Structural Engineer (Structures – Highways Infrastructure)

Structural Engineer - Buildings

Project Manager - Bridge Transformation Programme

Principal Structural Engineer – Rail, Bridges & Civil Structures

Principal Civil & Structural Engineer

Section Engineer

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