Consultant cloud Work, Jobs in Birmingham, Eng (with Salaries)

First Line Support Consultant
Pinewood.AI —Solihull
- £25,000 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Odoo Team Lead (Techno Functional)
Target Integration —Warwick
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- JavaScript
- Mentoring
- Software development
Quick apply
IT Security Consultant
4SIGHT GROUP —Oldbury
- £63,000 - £65,000 a year
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
Quick apply
Oracle Retail Cloud (Functional / Techno Functional)
TechBiz Global GmbH —Birmingham
- Full-time
- Bachelor's degree
- Team management
- Agile
Quick apply
Digital Transformation, eCommerce & ERP Consultant
safety plus —Birmingham
- £10,000 - £30,000 a year
- Temporary
- CRM software
- Microsoft Excel
- Merchandising
Quick apply
12d
Junior Business Analyst
Capgemini —Birmingham
- Hybrid work
- Master's degree
- Machine learning
- AI
2d
OpenShift Support Consultant
Version 1 —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Life insurance
Quick apply
Senior Consultant/Document Controller Real Estate Digital- UK Wide
Turner & Townsend —Birmingham
- Full-time
- Hybrid work
- No experience needed
- Presentation skills
- Communication skills
Quick apply
3d
Infrastructure Consultant
Dassault Systèmes —Warwick
- Hybrid work
- Azure
- Engineering
- English
- Flexible schedule
First Line Support Consultant (Apps Support, Danish or Swedish Speaking)
Pinewood.AI —Solihull
- From £25,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
Business Analyst
Capgemini —Birmingham
- Hybrid work
- Master's degree
- Machine learning
- AI
2d
Technologist
Gensler —Birmingham
- Full-time
- Bachelor's degree
- Travel
- Construction experience
- Profit sharing
Senior Consultant- Finance Transformation
Capgemini —Birmingham
- Hybrid work
- Management
- Sales
- Business development
Senior Consultant / Consultant - Geospatial and Data Analytics
Steer —Birmingham
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Semantic Governance Managing Consultant - Ontologies and Semantics
Capgemini —Birmingham
- Hybrid work
- Mentoring
- Leadership
2d
Oracle (ERP) Finance Architect with BPS experience - Senior Manager
Capgemini —Birmingham
- Hybrid work
- Business development
- Leadership
Oracle Finance Manager with Shared Services Experience
Capgemini —Birmingham
- Hybrid work
- Business development
- Leadership
Quality Engineering Lead - Performance Testing, UK
Infosys —Warwick
- Azure
- Analysis skills
- Communication skills
Senior Manufacturing & Process Engineer
Capgemini Sogeti —Birmingham
- Azure
- Communication skills
SOC Operations Technical Lead
LRQA group —Birmingham
- Mentoring
- Leadership
- Communication skills

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consultant cloud jobs near birmingham, eng

First Line Support Consultant

Pinewood.AI -
Solihull

Quick apply

Job details

Full-time
£25,000 a year

Benefits

Cycle to work scheme
Annual leave
Employee assistance programme
Gym membership

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
Stakeholder liaison
Ticket management
Bachelor's degree
Customer interaction
Application support
SaaS
Time management

Full job description

The Opportunity

Pinewood.AI currently has an exciting opportunity for an experienced, enthusiastic and customer-focused Support Consultant to join the team and help deliver an exceptional service to the end users of our cloud-based system application (Dealer Management System).

As a Customer Support Consultant, you will be the first point of contact for our customers, assisting with any day-to-day queries, helping to trouble shoot problems, and providing client training.

Your responsibilities will include:

Providing clients with an excellent customer service via phone, email, and webchat.
Diagnosing and finding solutions to customer queries in a timely, professional manner.
Developing relationships with stakeholders across the business and communicating product related issues to the relevant team.
Logging and investigating outstanding tickets.
Contributing to and helping to develop Pinewood’s internal knowledge base.
As your knowledge grows, providing support to more junior members of the team.

This is a full-time position on a three-shift rota (8:00am - 4:30pm, 9:00am - 5:30pm and 10:30am - 7:00pm). Occasional weekend and bank holiday work is also expected and will work on a rolling shift pattern.

Requirements

We are looking for a natural people person with an ability to understand the needs of the customer. You'll have an inquisitive mindset with a flair for problem solving.

The ideal candidate will also have:

Strong customer support background either in Retail or Automotive

Strong time management skills with an ability to prioritise your workload.
A strong attention to detail and ability to think outside of the box.
A Level education OR equivalent in work experience (a Bachelor's degree in a Computing or Software related field is beneficial but not essential).
An interest in the IT or Automotive industry.

Desirable

At least 1 year of previous experience in a non-scripted customer helpdesk role (either in SaaS or the IT or Automotive industry would be preferrable).
Experience of working in a dealership, or having previously worked with the Pinewood.AI system (formerly Pinewood DMS/Pinnacle), is highly beneficial but not essential.

Benefits

A competitive starting salary of £25,000 per annum
5% stakeholder bonus scheme
Share scheme
Hybrid working
25 days holiday plus all UK bank holidays
4x life assurance
Enhanced family-friendly leave – 5 months’ full pay for maternity or adoption, plus 2 weeks’ fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption
Employee Assistance Programme (EAP) – free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources)
Regular 1-2-1s and career development opportunities
Cycle to Work scheme – save up to 40% on bikes and accessories through salary sacrifice
Eyecare vouchers – free eye test and contribution towards prescription glasses
Regular social events
Employee recognition and awards

Why join Pinewood.AI?

This is an exciting opportunity to connect, communicate, and make a real impact across a global technology business. As a First Line Support Consultant at Pinewood.AI, you’ll be on the frontline of our customer experience building trust, driving clarity, and delivering outstanding support as customers use our global SaaS platform. We’re looking for ambitious individuals ready to start or grow their career in a fast-moving, innovative SaaS environment.

About Us

Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business.

Pinewood’s cloud-based, secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.

This is an excellent opportunity to join a forward-thinking full-service technology partner and make a direct impact on our client's experience. We offer lots of on the job training, a flexible work environment, and an opportunity to develop a long-term career.

Quick apply

Refine Your Search

consultant cloud jobs in birmingham, eng

First Line Support Consultant

Odoo Team Lead (Techno Functional)

IT Security Consultant

Oracle Retail Cloud (Functional / Techno Functional)

Digital Transformation, eCommerce & ERP Consultant

Junior Business Analyst

OpenShift Support Consultant

Senior Consultant/Document Controller Real Estate Digital- UK Wide

Infrastructure Consultant

First Line Support Consultant (Apps Support, Danish or Swedish Speaking)

Business Analyst

Technologist

Senior Consultant- Finance Transformation

Senior Consultant / Consultant - Geospatial and Data Analytics

Semantic Governance Managing Consultant - Ontologies and Semantics

Oracle (ERP) Finance Architect with BPS experience - Senior Manager

Oracle Finance Manager with Shared Services Experience

Quality Engineering Lead - Performance Testing, UK

Senior Manufacturing & Process Engineer

SOC Operations Technical Lead

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