Senior application support analyst Work, Jobs in Birmingham, Eng (with Salaries)

Senior Support Analyst
SeadOak —Birmingham
- £26,000 - £30,300 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Windows
- Continuous improvement
- Free parking
- Profit sharing
Quick apply
13d
Intelligence Analyst
NetWatch Global —Birmingham
- £24,697 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- IT
- Store discount
- Health & wellbeing programme
Quick apply
Head of Systems Improvement
Automoney Trust Limited —Redditch
- £50,000 - £70,000 a year
- Full-time
- Maths
- Continuous improvement
- In-person
- Life insurance
Quick apply
Senior Business Analyst - ToM
Homes England —Birmingham
- £51,076 - £59,570 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
- Annual leave
- Employee assistance programme
8d
Business Analyst
Homes England —Birmingham
- £39,933 - £53,213 a year
- Full-time
- Hybrid work
- Agile
- Annual leave
- Employee assistance programme
5d
Infrastructure Services Senior Analyst
West Midlands Police —Birmingham
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
OIMU Intelligence Officer - Counter Terrorism Policing
West Midlands Police —Birmingham
- £38,169 - £44,700 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
8d
Inbound Freight Analyst
Jaguar Land Rover —Solihull
- £40,000 - £50,000 a year
5d
Business Analyst (12-month FTC)
Low Carbon Contracts Company —Birmingham
- £50,000 a year
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
Quick apply
Internal Controls Senior Analyst
Mondelēz International —Birmingham
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
Data Analyst
Walsall Healthcare NHS Trust —Walsall
- £39,959 - £48,117 a year
- Full-time
3h
Security Cleared Data Analyst- Birmingham, Manchester,
Turner & Townsend —Birmingham
- Full-time
- Data entry
- Agile
- In-person
Quick apply
12d
Senior Reward Analyst
South Staffordshire Group —Walsall
- Full-time
- Analysis skills
- Continuous improvement
- Human resources
- Employee assistance programme
- Employee discount
Senior Pensions Analyst - Calculations and Bene...
Isio Group —Birmingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Service Validation and Testing Manager
Advisory, Conciliation and Arbitration Service —Birmingham
- £50,920 - £53,980 a year
- Full-time
- Presentation skills
- Leadership
6d
Senior QA Analyst - Fixed-Term Contract
Rebellion —Warwick
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Senior Market Analyst (Commodities & Affordability)
National Grid —Warwick
- Up to £74,000 a year
- Hybrid work
- Analysis skills
- Mentoring
6d
FP&A Analyst
Shoosmiths —Birmingham
- Analysis skills
- Accounting
- IT
Senior Salesforce Developer
Online Education Services —Birmingham
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- University
- Annual leave
Quick apply
Senior Commercial Finance Analyst - Grenade
Mondelēz International —Birmingham
- Full-time
- Analysis skills
- Communication skills
1d

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Senior Support Analyst

SeadOak
Birmingham

Quick apply

Job details

Graduate | Full-time | Part-time upon request
£26,000 - £30,300 a year
13 days ago

Benefits

Free parking
Profit sharing
Employee mentoring programme
Flexitime
Company pension
Company events
Free or subsidised travel
Referral programme
Sick pay
On-site parking

Qualifications

Jira
Technical troubleshooting
ConnectWise
Desktop support
Driving Licence
Microsoft Outlook
Incident management
Web development
BMC Remedy
LAN
Microsoft Office Suite
Windows
Network infrastructure
Firewall
Continuous improvement
Computer hardware
Network Protocols
IT support
Technical support incident logging
Computer networking
Network support
Technical writing
Mac OS
ServiceNow
Customer support
Linux
Communication skills
CompTIA A+

Full job description

Job Summary

We are seeking a dynamic and highly skilled Senior Support Analyst to join our technology support team. In this role, you will be the go-to expert for resolving complex technical issues, providing exceptional customer service, and ensuring the seamless operation of IT systems across the organization. Your expertise in computer networking, software troubleshooting, and various operating systems will drive efficient support processes and enhance user satisfaction. This position offers an exciting opportunity to lead support initiatives, collaborate with cross-functional teams, and contribute to the continuous improvement of our IT environment.

Duties

Provide advanced technical support for hardware, software, network connectivity, and operating systems including Windows, macOS, and Linux.
Troubleshoot and resolve issues related to computer hardware, desktop support, VPN access, firewalls, and LAN/WAN networks.
Manage and escalate incidents using tools such as BMC Remedy, ServiceNow, and Jira to ensure timely resolution.
Support users with help desk requests via phone, email, or remote access tools while maintaining high levels of customer service.
Assist with configuring and maintaining network components like routers, switches, firewalls, and VPNs to ensure secure connectivity.
Document technical issues thoroughly and develop solutions or workarounds for recurring problems.
Collaborate with IT teams to implement system upgrades, patches, and security protocols that improve overall system stability.

Skills

Strong knowledge of computer networking concepts including LAN/WAN architecture and protocols.
Proven experience in software troubleshooting across multiple operating systems such as Windows, macOS, and Linux.
Excellent communication skills with the ability to explain technical information clearly to non-technical users.
Excellent written communication is critical.
Proficiency in IT support tools like Connectwise, Jira, for incident management and tracking.
Familiarity with Microsoft Office 365 applications.
Excellent Microsoft Outlook trouble shooting
Experience supporting and documenting desktop hardware components including peripherals and computer hardware maintenance.
Understanding of security measures including firewalls, VPNs, and network security best practices.
Minimum of 2 years full time commercial IT support experience required.
Experience in web development, SEO, or digital marketing would be beneficial, but not essential.

SeadOak provides 7 day international support in partnership with another IT company. This is role is predominantly 9-5 at the SeadOak office. There is a need to work a minimun of one evening till 8pm or early morning from 7am each week. There is also a need to covering other members of staff taking leave on Saturday or Sunday, but not both. Weekend cover can be done from home.

Join us as a Senior Support Analyst to leverage your technical expertise in a fast-paced environment where your problem-solving skills will make a real difference! We value proactive individuals who thrive on delivering top-tier support while continuously enhancing their skills in a collaborative setting.

Pay: £26,000.00-£30,300.00 per year

Benefits:

Company events
Company pension
Employee mentoring programme
Flexitime
Free or subsidised travel
Free parking
On-site parking
Profit sharing
Referral programme
Sick pay

Ability to commute/relocate:

Birmingham B30 1HH: reliably commute or plan to relocate before starting work (required)

Application question(s):

If looking for a part time role, how many hours are you willing to work?

Education:

Diploma of Higher Education (required)

Licence/Certification:

Full UK Drivers Licence (preferred)

Work authorisation:

United Kingdom (required)

Willingness to travel:

25% (preferred)

Work Location: Hybrid remote in Birmingham B30 1HH

Quick apply

Refine Your Search

senior application support analyst jobs in birmingham, eng

Senior Support Analyst

Intelligence Analyst

Head of Systems Improvement

Senior Business Analyst - ToM

Business Analyst

Infrastructure Services Senior Analyst

OIMU Intelligence Officer - Counter Terrorism Policing

Inbound Freight Analyst

Business Analyst (12-month FTC)

Internal Controls Senior Analyst

Data Analyst

Security Cleared Data Analyst- Birmingham, Manchester,

Senior Reward Analyst

Senior Pensions Analyst - Calculations and Bene...

Service Validation and Testing Manager

Senior QA Analyst - Fixed-Term Contract

Senior Market Analyst (Commodities & Affordability)

FP&A Analyst

Senior Salesforce Developer

Senior Commercial Finance Analyst - Grenade

I want to receive the latest job alerts for senior application support analyst in birmingham, eng

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