Technical support representative Work, Jobs in Hempstead, Ess (with Salaries)

Senior Technical Author
Lasernet Group —Cambridge
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Azure
14d
Practice Tutor Assessor - Regional Training Team - East of England
HM Prison & Probation Service —Cambridge
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
8d
Client Strategy Manager
Genie Ventures —Cambridge
- £37,855 - £41,010 a year
- Full-time
- Hybrid work
- Travel
- Business
- Annual leave
- Referral programme
2d
Trials and Technical Lead
Senova Ltd —Cambridge
- From £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
4d
Medical Director, Medical Safety
Jazz Pharmaceuticals —Cambridge
- £113,600 - £170,400 a year
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Physicist
Xylem —Cambridge
- Full-time
- Engineering
- Data analysis skills
- Maths
Director of Clean Energy TEC
Clean Energy TEC —Colchester
- £66,050.92 - £70,072.08 a year
- Full-time
- English
- Leadership
Quick apply
12d
Software Engineer
Clear-Com —Cambridge
- C++
- Bachelor's degree
- IT
Quality Analyst
Treatt —Bury St. Edmunds
- Full-time
- Programmable logic controllers
10d
Process Engineer
Harvard Bioscience —Cambridge
- Full-time
- Engineering
- Bachelor's degree
- In-person
Quick apply
Associate Director, IT Delivery Lead
Bicycle Therapeutics —Cambridge
- Full-time
- Computer Science
- Project management
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
5d
Senior Software Engineer - AI Tooling
Arm —Cambridge
- £73,500 - £99,500 a year
- Hybrid work
- DevOps
- Master's degree
- AWS
Senior Project Manager (Defence Infrastructure)
AECOM —Cambridge
- Full-time
- Hybrid work
- Project management
- No degree
- Organisational skills
SENIOR PLANNER
Laing O'Rourke —Stansted
- Contracts
- IT
- Leadership
Technician - Chelmsford
Glyn Hopkin —Chelmsford
- £36,000 - £40,000 a year
- Monday to Friday
Human Factors Engineer
Sandoz —Cambridge
- Full-time
- Engineering
- English
- Bachelor's degree
- Annual leave
Engineering Manager
Balfour Beatty —Colchester
- Hybrid work
- Engineering
- Construction experience
- In-person
- Annual leave
R&D Quality Manager
Sandoz —Cambridge
- Full-time
- English
- Project management
- Agile
- Annual leave
Staff Software Engineer (ML QA)
Graphcore —Cambridge
- Management
- Doctoral degree
- Computer Science
- Annual leave
- Employee assistance programme
Technical Director, Capture Management Lead - Water
AECOM —Cambridge
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership

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Senior Technical Author

Lasernet Group
Cambridge

Apply Now

Job details

14 days ago

Qualifications

Jira
Microsoft Powerpoint
Microsoft Word
Azure
CSS
XML
DevOps
English
Microsoft Office
Content creation
Presentation skills
Continuous improvement
APIs
Agile
AI
Communication skills
HTML

Full job description

This is not a conventional writing role — it is an opportunity to lead the transformation of how we create, manage, and deliver technical content, with AI-native workflows at the centre of that change.

The successful candidate is passionate about technical writing for software and brings genuine, hands-on experience with AI tools — not just awareness of them. They understand how large language models work in practice, can design and evaluate AI-assisted content workflows, and critically review AI-generated output before it reaches customers. They are an excellent communicator who can turn complex technical content into clear, accessible documentation, and a systems thinker who sees documentation as a product with users, feedback loops, and room for continuous improvement.

The successful candidate will have experience in working closely with a Development / Product team to produce content that is easily understood. The role will involve working with other SMEs with a wealth of knowledge on the products and customers, to gather technical details for the content and create new and innovative ideas for presenting the information.

This role involves hybrid working. Candidates within travelling distance of our Cambridge or Nottingham offices are preferred.

Duties and Responsibilities

Produce clear, concise, and consistent documentation — written content, annotated screenshots, and diagrams — that conforms to the company style guide and is optimised for the reader’s experience.
Engage with stakeholders across the business to understand documentation requirements, identify information gaps, and translate technical detail into user-facing content.
Design and use AI-assisted workflows (using tools such as Claude, Copilot, and others) to accelerate content creation, editing, and standardisation — while maintaining full editorial accountability for published output.
Produce high-quality draft content and follow the team's authoring process to progress that content through review stages to eventual publication.

Take customer feedback to improve documentation and the end-user experience.
Proofread and edit draft documentation created by others for grammar, spelling, punctuation, tone, and adherence to the company's style guide — including critically reviewing AI-generated content for accuracy and hallucinations before publication.
Own and operate the quality-assurance process for documentation, ensuring subject matter experts review existing articles periodically and that AI-flagged staleness is acted on in a timely way.
Lead by example, setting the highest authoring standards and acting as the team’s primary reference point for AI tool use, prompt design, and responsible AI guidelines.

Process, Tooling and AI Leadership

Identify improvements to team processes and authoring practices, and lead implementation — with a particular focus on automation opportunities within the documentation pipeline.
Proactively identify and pilot opportunities to apply AI to documentation processes: automated content generation and summarisation, metadata tagging, content classification, and intelligent search and retrieval.
Establish and maintain guidelines for responsible and effective use of AI in documentation workflows
Administer the team's tools and systems including Document360, Grammarly, and DevOps. Serve as the team expert on these tools and systems (when questions arise from within the team, from other teams, or from management). Represent the team in interactions with those tools' representatives. Also responsible for our team's interaction with adjacent systems such as Google search.
Support other members of the Technical Publications team with processes, practices, and tools, and represent the team in cross-functional projects.

Proactively identify the need for strategic projects such as tool upgrades and then plan and run the projects.
Represent the team in other people's projects that involve the Technical Publication's team.

Knowledge and Experience

Essential:

At least 5 years' experience as a technical author or in a similar role, preferably in the software or technology industry.
Degree in language or technical related discipline.
Excellent comprehension skills.
Excellent English verbal and written communication skills.
Demonstrated, hands-on experience using AI tools (such as Claude, Copilot, or ChatGPT) to support content creation, editing, or knowledge management — in a professional context, not just personal experimentation.
Practical understanding of how large language models work: prompting strategies, strengths, limitations, and hallucination risks.
Ability to write, test, and iterate prompts that generate high-quality, on-spec technical content, and to critically review the output for accuracy and style guide adherence before publication.
Actively keep pace with developments in AI tooling relevant to technical writing, and comfortable running small pilots to evaluate new capabilities.
Proficient in Microsoft Office, i.e., Word, PowerPoint, and Excel.
Experience of working with a Development or Product team operating according to the Agile framework.
Experience of using professional authoring tools or CMSs.

Desirable:

Knowledge of technical subjects around software, computing, and IT (APIs, XML, databases, programming/scripting, Microsoft Azure, etc.).

Previous experience working as part of an international team.
Knowledge of HTML / CSS.
Experience of using task tracking software (such as DevOps or Jira).

Skills.

Essential:

Able to take technical topics and present them in a simple, clear, and accessible way.
Able to create suitable non-written content (such as diagrams, screen captures, and infographics) to accompany written documentation.
Reacts to feedback in a positive way.
An enthusiasm for learning and an aptitude for learning quickly.
Experience implementing AI into documentation pipelines or content workflows
An innate curiosity about subjects and a willingness to ask colleagues any necessary questions.
Able to communicate effectively at all levels, including at developer, functional consultant, IT infrastructure, end-user and process owner levels.
Excellent interpersonal skills and presentation skills.
Able to work within a team to achieve goals.
Organised, able to plan and manage your own tasks, and able to handle multiple tasks simultaneously with changing priorities to meet deadlines.
Structured and methodical approach to all areas of work.
Works in a professional and confident manner.
Able to work independently as well as work as part of a team.
Self-motivated and with a “can-do attitude” that enables you to get the job in hand completed, confidently and independently.

Apply Now

Refine Your Search

technical support representative jobs in hempstead, ess

Senior Technical Author

Practice Tutor Assessor - Regional Training Team - East of England

Client Strategy Manager

Trials and Technical Lead

Medical Director, Medical Safety

Physicist

Director of Clean Energy TEC

Software Engineer

Quality Analyst

Process Engineer

Associate Director, IT Delivery Lead

Senior Software Engineer - AI Tooling

Senior Project Manager (Defence Infrastructure)

SENIOR PLANNER

Technician - Chelmsford

Human Factors Engineer

Engineering Manager

R&D Quality Manager

Staff Software Engineer (ML QA)

Technical Director, Capture Management Lead - Water

I want to receive the latest job alerts for technical support representative in hempstead, ess

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