Hardware engineer Work, Jobs in Horsham, Wsx (with Salaries)

2nd Line IT Support Engineer
Global 4 —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
Systems Engineer (System Design Specialist)
Leidos —Farnborough
- £47,600 - £61,000 a year
- Full-time
- System design
- Organisational skills
- Agile
- Annual leave
- Work from home
Network Engineer
Viridien —Haywards Heath
- Full-time
- Azure
- Computer Science
- No degree
- Annual leave
1d
Mechanical Design Engineer
Acron Aviation Academy —Crawley
- Full-time
- Hybrid work
- CAD
- Engineering
- Master's degree
- Annual leave
- Employee assistance programme
Junior IT Support Engineer
Black Sheep Support Ltd —Brighton
- From £25,000 a year
- Full-time
- Azure
- Customer service
- Driving
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Systems Engineer
Ericsson —Guildford
- Oracle
- No degree
- Linux
APPLICATION SOFTWARE ENGINEER
DIGICO —Chessington
- Full-time
- Microsoft Outlook
- Doctoral degree
- Master's degree
Field Application Engineer Motorsport - Software
Motion Applied —Woking
- Hybrid work
- Microsoft Excel
- SQL
- Bachelor's degree
- Annual leave
Quick apply
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
Production Engineer
Atlantic Technology —Godalming
- £27,000 - £35,000 a year
- Full-time
- Project management
- Organisational skills
- Linux
- Free parking
- Relocation assistance
Quick apply
5d
DevOps Engineer
Benchmark Capital —Horsham
- Full-time
- Hybrid work
- Azure
GRADUATE APPLICATION SOFTWARE ENGINEER
DIGICO —Chessington
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Doctoral degree
- Master's degree
- Work from home
- Flexible schedule
5d
Software Engineer Flight Simulation
Acron Aviation Academy —Crawley
- Full-time
- Engineering
- C++
- JavaScript
- Employee assistance programme
- Gym membership
Software Engineer (Compilers)
Universal Quantum —Haywards Heath
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Master's degree
Quick apply
Systems Engineer - The National Timing Centre
NPL —Teddington
- Engineering
Software Engineer
Indra Group UK & Ireland —Redhill
- Hybrid work
- Windows
- Analysis skills
- C++
- Work from home
- Employee assistance programme
Quick apply
Desktop Support Engineer
Servers.com —Guildford
- £27,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Windows
- Scripting
- Annual leave
- Work from home
Quick apply
Senior Hardware Design Engineer
MDA Space —Farnborough
- Engineering
- Laboratory experience
- Master's degree
- Employee assistance programme
- Life insurance
Senior Generalist & Physics Engineer
Stellar Entertainment Software Ltd —Guildford
- Full-time
- Hybrid work
- C++
- Maths
- Communication skills
- Employee assistance programme
Quick apply
Embedded Software Engineer (C++17) Safety Critical Gas Sensing
Servomex —Crowborough
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- C++
- Free parking
- Annual leave

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2nd Line IT Support Engineer

Global 4 -
Horsham

Quick apply

Job details

Permanent | Full-time

Benefits

Paid volunteer time
Referral programme

Qualifications

Customer service
CCNA
DHCP
VoIP
Mentoring
DNS
Telecommunication
IP networking
Root cause analysis

Full job description

2nd Line Technical Support Engineer

Location: Horsham, West Sussex

Position Type: Full-time, Permanent

Hours: Monday to Friday, 08:30 - 17:30

Salary Range: Negotiable (Depending on experience)

About Global 4

At Global 4, we Love Tech. We provide a wide range of market-leading telecom, connectivity, cloud, and IT services to businesses across the UK. Our vision is to solve our customers' technology challenges by advising, implementing, and supporting the right solutions with best-in-class service excellence.

Purpose of the Role

As a 2nd Line Technical Support Engineer, you will bridge the gap between initial triage and deep infrastructure/vendor support. You will act as the key escalation point for our 1st Line team, taking ownership of complex data, broadband, and Unified Communications (UCaaS) faults. Operating in a fast-paced environment, your goal is to troubleshoot technical issues efficiently, hit strict Service Level Agreements (SLAs), and communicate technical resolutions in simple, clear terms to our customers.

Key Responsibilities

Provide 2nd Line Technical Support for escalated incidents across broadband, VoIP, and network infrastructure, ensuring timely and effective resolution with minimal supervision.
Perform advanced diagnostics and fault isolation using tools such as packet capture analysis, SIP tracing, and router configuration interfaces (e.g., CLI, GUI).
Troubleshoot and resolve complex service-affecting issues including latency, jitter, call routing anomalies, and authentication failures across multi-vendor platforms.
Liaise with third-party providers (e.g., carriers, hardware vendors, hosted service platforms) to escalate and coordinate resolution of external faults.
Maintain comprehensive and structured ticket documentation, ensuring all actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR).
Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer.
Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational efficiency.
Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements.
Collaborate with engineering, provisioning, and service delivery teams to ensure seamless handovers and coordinated resolution of cross-functional issues.
Act as a technical escalation point within the team, supporting junior staff and sharing expertise through documentation, training, and peer mentoring.
Demonstrate a strong working knowledge of IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies (FTTC, FTTP, ADSL).
Translate complex technical findings into clear, customer-friendly language, ensuring clients are informed and reassured throughout the support lifecycle.

Skills & Qualifications

Essential Experience

Minimum 2 years of experience working in a dedicated Telecoms Support or managed service provider (MSP) helpdesk environment.
Strong fundamental knowledge of IP Networking (DNS, DHCP, NAT, Subnetting, and VLANs).
Proven technical understanding of SIP Protocol behavior and broadband technologies.
A natural aptitude for problem-solving under pressure with impeccable attention to detail.

Desirable Certifications (Highly Advantaged)

Strong practical knowledge of configuring, maintaining, and troubleshooting Meraki or DrayTek routers.
8x8 UCaaS Support Certification (or equivalent hosted VoIP platform qualifications).
CCNA or equivalent networking certification.

Core Competencies

Customer Centric: A passionate, warm, and open approach to customer service with strong conflict resolution skills.
Highly Organised: Able to effectively multitask, prioritise tasks, and jump between varying priority tickets seamlessly.
Solution-Driven: A proactive team player focused on quality execution, trend analysis, and root-cause fix identification.

What We Offer

50% off our Broadband & Utility packages, completely free after two years
£1,000 Refer A Friend Scheme
25 days holiday allowance plus bank holidays- increasing up to 30 days with length of service
£250 Bright Ideas Scheme
Quarterly Top Performer's Day Out
Buy & Sell holiday allowance scheme
Death in service benefit
Friday fridge
Paid Charity leave

Quick apply

Refine Your Search

hardware engineer jobs in horsham, wsx

2nd Line IT Support Engineer

Systems Engineer (System Design Specialist)

Network Engineer

Mechanical Design Engineer

Junior IT Support Engineer

Systems Engineer

APPLICATION SOFTWARE ENGINEER

Field Application Engineer Motorsport - Software

1st/2nd Line IT Support Engineer - Farnborough

Production Engineer

DevOps Engineer

GRADUATE APPLICATION SOFTWARE ENGINEER

Software Engineer Flight Simulation

Software Engineer (Compilers)

Systems Engineer - The National Timing Centre

Software Engineer

Desktop Support Engineer

Senior Hardware Design Engineer

Senior Generalist & Physics Engineer

Embedded Software Engineer (C++17) Safety Critical Gas Sensing

I want to receive the latest job alerts for hardware engineer in horsham, wsx

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