Lead associate Work, Jobs in Lisburn, Ant (with Salaries)

Senior Process Associate - Customer Care
HCLTech —Belfast
- Continuous improvement
- Mentoring
- Training & development
Patient Support Associate
TFP Fertility —Belfast
- Weekend availability
- Microsoft Office
- Administrative experience
- Data entry
Senior Manager, Strategic Performance and Optimisation, Global
Deloitte —Belfast
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Global Financial Crimes Investigations Manager
Bank of America —Belfast
- Full-time
- Bachelor's degree
- No degree
- Quality control
9d
KYC Analyst
Raylo —Belfast
- Weekend availability
- Hybrid work
- Analysis skills
- Mentoring
- AI
- Work from home
Quick apply
9d
Key Lead - The Boulevard, Hollister
Hollister —Banbridge
- POS
- Communication skills
- Store discount
- Employee discount
10d
B2B Associate Sales Manager
Concentrix —Belfast
- Full-time
- CRM software
- Team management
MAC Boots Belfast Counter Manager
Estee Lauder —Belfast
- Weekend availability
- Customer service
- Microsoft Office
- Supervising experience
Senior Business Associate - Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- No degree
- Employee assistance programme
- Employee discount
10d
Senior Manager - Dynamics 365 CRM Solution Architect - Deloitte Digital
Deloitte —Belfast
- Hybrid work
- CRM software
- Azure
- Mentoring
Associate Director - Digital Identity and Biometrics, Product Manager, Deloitte Digital
Deloitte —Belfast
- Hybrid work
- Product management
- Mentoring
Senior Data Analyst - Digital Legal Delivery, Belfast
Herbert Smith Freehills —Belfast
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
2d
Associate Director, Insurance, Quality Engineering (QE), Technology & Transformation
Deloitte —Belfast
- Hybrid work
- Leadership
- Communication skills
3d
Associate Director, Banking, Quality Engineering (QE), Technology & Transformation
Deloitte —Belfast
- Hybrid work
- Leadership
- Banking
3d
Private Client Tax Associate Partner
RMT Accountants & Business Advisors —Belfast
- Hybrid work
- Business development
- Mentoring
- Organisational skills
8d
Associate Director, Consumer & ER&I Industry, Quality Engineering (QE)
Deloitte —Belfast
- Hybrid work
- Leadership
12d
Associate Director- BIM Manager- Birmingham, Belfast, Edinburgh, Glasgow, Leeds, Manchester, Newcastle
Turner & Townsend —Belfast
- Full-time
- Research
- Business development
- Presentation skills
Quick apply
Associate Director, IT Asset Management, Cyber, Extended Enterprise, Defence & Security, Government and Public Sector
Deloitte —Belfast
- Hybrid work
- PMP
- Business development
- Analysis skills
Associate Director - Digital Identity and Biometrics, Solutions Architect, Deloitte Digital
Deloitte —Belfast
- Hybrid work
- Analysis skills
- Mentoring
- Communication skills
Associate Director, Government Public Sector, Technical Delivery Manager, Deloitte Digital
Deloitte —Belfast
- Hybrid work
- Business development
- AI
- Leadership

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lead associate jobs near lisburn, ant

Senior Process Associate - Customer Care

HCLTech -
Belfast

Apply Now

Job details

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Mentoring junior staff
Quality assurance
Continuous improvement
Staff training
Mentoring
Professional development mentoring
Customer interaction
Outbound calling
Training & development
Communication skills

Full job description

Belfast, Northern Ireland
Job Summary
Senior Process Associate - CC plays a pivotal role in delivering exceptional customer service by managing complex calls and resolving escalated issues. This position is crucial for maintaining high levels of customer satisfaction and Net Promoter Score (NPS) while also contributing to team development through training and mentorship. The role emphasizes a service mindset and continuous process improvements, ensuring effective and quality customer interactions.
Key Responsibilities
1. Handle Complex Inbound And Outbound Calls, Providing Expert Assistance And Resolving Escalated Customer Issues Using Effective Communication And Problem-Solving Skills.
2. Follow Escalation Procedures For Issues Beyond Individual Control, Ensuring A High First-Call Resolution Rate And Effective Customer Support.
3. Monitor And Ensure The Quality Of Customer Interactions, Providing Constructive Feedback And Coaching To Team Members To Enhance Their Performance.
4. Assist In Training New Team Members And Offer Ongoing Support And Mentorship, Fostering A Collaborative And Growth-Oriented Team Environment.
5. Lead Initiatives Focused On Enhancing Call Handling Processes And Improving Overall Customer Service Efficiency, Contributing To Better Customer Experiences.
Skill Requirements
1. Proficiency In Customer Service Principles And Practices, Demonstrating A Strong Service Mindset.
2. Excellent Verbal And Written Communication Skills, Ensuring Effective Interaction With Customers And Team Members.
3. Ability To Analyze Customer Issues And Provide Resolutions, Showcasing Problem-Solving Capabilities.
4. Familiarity With Performance Metrics And Slas, Contributing To Project Outcomes And Maintaining Quality Standards.
5. Strong Adherence To Company Policies And Guidelines, Including Confidentiality And Ethical Conduct.

Other Requirements
1. Optional But Valuable Certifications In Customer Service Excellence Or Related Fields
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Refine Your Search

lead associate jobs in lisburn, ant

Senior Process Associate - Customer Care

Patient Support Associate

Senior Manager, Strategic Performance and Optimisation, Global

Global Financial Crimes Investigations Manager

KYC Analyst

Key Lead - The Boulevard, Hollister

B2B Associate Sales Manager

MAC Boots Belfast Counter Manager

Senior Business Associate - Vice President

Senior Manager - Dynamics 365 CRM Solution Architect - Deloitte Digital

Associate Director - Digital Identity and Biometrics, Product Manager, Deloitte Digital

Senior Data Analyst - Digital Legal Delivery, Belfast

Associate Director, Insurance, Quality Engineering (QE), Technology & Transformation

Associate Director, Banking, Quality Engineering (QE), Technology & Transformation

Private Client Tax Associate Partner

Associate Director, Consumer & ER&I Industry, Quality Engineering (QE)

Associate Director- BIM Manager- Birmingham, Belfast, Edinburgh, Glasgow, Leeds, Manchester, Newcastle

Associate Director, IT Asset Management, Cyber, Extended Enterprise, Defence & Security, Government and Public Sector

Associate Director - Digital Identity and Biometrics, Solutions Architect, Deloitte Digital

Associate Director, Government Public Sector, Technical Delivery Manager, Deloitte Digital

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