Helpdesk administrator Work, Jobs in Croydon, Gtl (with Salaries)

Fresh Desk Administrator
Inspiration Healthcare Ltd —London
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
IT Helpdesk Intern
Albourne Partners —London
- Windows
- Microsoft Office
- Internship
- Health & wellbeing programme
4d
Digital Systems Manager
Apax —London
- £50,000 - £55,000 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
- Free parking
- Annual leave
Tier 2 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Windows
- Microsoft Office
14d
Contract Support Administrator
JLL —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Facilities Administrator - Helpdesk
Emcor —Horsham
- £30,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Contract Support Administrator
JAA-Jones Lang LaSalle Limited —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Client Service Administrator
BidvestNoonan —West Byfleet
- £26,227.50 a year
- Monday to Friday
- Communication skills
Quick apply
11d
Commercial Contracts Administrator
Artic Building Services —Dartford
- Overtime
- Microsoft Word
- Microsoft Excel
- Maintenance
4d
Senior Surveyor/Estates Manager - Industrial
Colliers International EMEA —London
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
Quick apply
Medical Receptionist/Administrator
Kings Corner Surgery —Ascot
- From £12.71 an hour
- Part-time
- Windows
- Administrative experience
- In-person
- Free parking
- Life insurance
Quick apply
7d
Mobile A/C Engineer
ABM —London
- 8 hour shift
- Maintenance
- Microsoft Office
- Driving
Mobile A/C Engineer
ABM UK —London
- £38,000 a year
- 8 hour shift
- Maintenance
- Microsoft Office
- Driving
- Employee discount
Quick apply
Mobile Refrigeration / Chiller Engineer
ABM —Hounslow
- Full-time
- Maintenance
- Microsoft Office
- Driving
Mobile Refrigeration / Chiller Engineer
ABM UK —Hounslow
- £50,000 - £51,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Driving
- Employee discount
Quick apply
IT Systems Administrator
Maintel —London
- Full-time
- Azure
- Maintenance
- Windows
- Free parking
- Employee discount
Patient Workflow Administrator
Willow |Tree Family Doctors —London
- £25,350 - £27,378 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
People Service Delivery Administrator
ISS Facility Services —Weybridge
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Vacancy Project & Helpdesk Administrator
Mitie —Harmondsworth
- £35,000 a year
- Full-time
- Microsoft Excel
- PMP
- Project management
Senior Administrator
BGIS —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

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Fresh Desk Administrator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time

Qualifications

Customer service
Administrative experience
Organisational skills
Customer support
Communication skills
Time management
Help desk

Full job description

Job Purpose (Role Definition):

The role of Fresh Desk Administrator is to support the day-to-day administration of the Service department, helping to ensure service activity is planned, documented, and followed through accurately and efficiently.

This role will provide administrative support across service coordination, customer communication, documentation, reporting, and internal service processes. The post holder will also provide cover for the Freshdesk Coordinator during periods of absence, ensuring service tickets continue to be monitored, updated, allocated, and progressed in a timely manner.

Main Duties and Responsibilities:

Provide general administrative support to the Service team.
Assist with the coordination and planning of service activities, including engineer visits, preventative maintenance, repairs, and follow-up actions.
Maintain accurate service records, documentation, and customer information.
Liaise with customers, engineers, internal teams, and suppliers to support the smooth delivery of service work.
Support the preparation and processing of service paperwork, reports, quotations, purchase orders, and related documentation.
Monitor shared inboxes and respond to or escalate service-related queries as appropriate.
Update internal systems to ensure service information is accurate, current, and complete.
Support the tracking of open service actions, outstanding documentation, and customer follow-ups.
Provide cover for the Freshdesk Coordinator during holidays, sickness, or other absences.
During Freshdesk cover, monitor incoming tickets, assign or escalate tickets appropriately, update ticket progress, and ensure urgent issues are highlighted to the relevant team members.
Help maintain good communication with customers by ensuring tickets and service requests are acknowledged and progressed within expected timescales.
Work collaboratively with the wider Service team to support departmental priorities and continuous improvement.

Management Responsibilities:

None

Experience and Qualifications Required:

Mandatory:

Previous experience in an administrative or customer service role.
Good organisational skills with the ability to manage multiple tasks and priorities.
Strong attention to detail and accuracy when updating records and handling documentation.
Confident communication skills, both written and verbal.
Ability to work effectively with customers, engineers, and internal departments.
Competent in using IT systems, shared inboxes, spreadsheets, and service or CRM platforms.
Ability to remain calm and professional when handling urgent or time-sensitive service requests.
A proactive and flexible approach, with a willingness to support colleagues during busy periods or absences.

Desirable:

Experience using Freshdesk or a similar helpdesk/ticketing system.
Experience supporting service coordination, scheduling engineers, or managing service documentation.
Experience processing quotations, purchase orders, or service-related paperwork.
Understanding of service delivery processes or customer support environments.

Key Skills and Competencies:

Excellent organisational and time management skills.
Strong administrative skills with a methodical approach to work.
High level of accuracy and attention to detail.
Excellent customer service skills with a professional and courteous manner.
Strong interpersonal skills with the ability to build effective working relationships.
Ability to prioritise workload and manage competing deadlines.
Proactive and flexible approach to supporting colleagues and adapting to changing priorities.
Ability to work independently while also contributing effectively as part of a team.
Good problem-solving skills and the ability to use initiative within established processes.
Reliable, dependable, and committed to delivering a high standard of work.
Customer-focused with a commitment to delivering excellent service.
Comfortable working in a busy, fast-paced service environment.
Willingness to provide cover for colleagues and support continuous improvement within the Service department.

Quick apply

Refine Your Search

helpdesk administrator jobs in croydon, gtl

Fresh Desk Administrator

IT Helpdesk Intern

Digital Systems Manager

Tier 2 Customer Support Engineer

Contract Support Administrator

Facilities Administrator - Helpdesk

Contract Support Administrator

Client Service Administrator

Commercial Contracts Administrator

Senior Surveyor/Estates Manager - Industrial

Medical Receptionist/Administrator

Mobile A/C Engineer

Mobile A/C Engineer

Mobile Refrigeration / Chiller Engineer

Mobile Refrigeration / Chiller Engineer

IT Systems Administrator

Patient Workflow Administrator

People Service Delivery Administrator

Vacancy Project & Helpdesk Administrator

Senior Administrator

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