Help desk administrator Work, Jobs in Ealing, Gtl (with Salaries)

Operations Administrator
WeMaintain —London
- £28,000 - £32,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Vacancy Project & Helpdesk Administrator
Mitie —Harmondsworth
- £35,000 a year
- Full-time
- Microsoft Excel
- PMP
- Project management
IT Support Engineer
Leidos —London
- £28,800 - £33,900 a year
- Full-time
- Hybrid work
- Oracle
- Windows
- SQL
- Annual leave
- Work from home
IT Systems Administrator
Maintel —London
- Full-time
- Azure
- Maintenance
- Windows
- Free parking
- Employee discount
Business Support Administrator (12 Month Fixed Term Contract)
Menzies LLP —Staines-upon-Thames
- Customer service
- Microsoft Office
- Administrative experience
IT Helpdesk Intern
Albourne Partners —London
- Windows
- Microsoft Office
- Internship
- Health & wellbeing programme
10d
Business Administration Apprenticeship - Heathrow Shared Apprenticeship Scheme
K10 Apprenticeships —Hounslow
- £14.80 an hour
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Fresh Desk Administrator
Inspiration Healthcare Ltd —London
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Business Administration Apprenticeship - Hackney
K10 Apprenticeships —London
- £11.71 an hour
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
ETF Capital Markets Associate
Janus Henderson —London
- Hybrid work
- Analysis skills
- Organisational skills
- IT
Application Support Specialist
Collinson —London
- Hybrid work
- Azure
- Computer Science
- Hotel
Private Credit and Alternative Accountant Specialist
Janus Henderson —London
- Hybrid work
- Microsoft Excel
- Accounting
- AI
Support Engineer
Aforza —London
- Salesforce
- SQL
- JavaScript
- Annual leave
- Employee discount
Director, Global HR Compliance & Operations (UK Posting)
Vital Strategies —London
- £110,000 - £120,000 a year
- English
- Analysis skills
- Project management
Service Administrator
Edmund Services LTD —Upminster
- £25,000 - £30,000 a year
- Full-time
- In-person
Quick apply
9d
Assistant Director: Technology Services (EMEA & Asia)
Mayer Brown LLP —London
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Supervising experience
Senior Salesforce Administrator
YOOBIC —London
- Hybrid work
- Hospitality
- Sales
- Salesforce
- Annual leave
- Employee assistance programme
Quick apply
Group Finance Systems and Consolidation Accountant (FTC)
Senior plc Head Office —Rickmansworth
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Programmable logic controllers
- Work from home
- Employee assistance programme
Quick apply
Financial Planner - Surrey
Menzies LLP —Woking
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
Client Services Engineer - Bloomberg Broadway
Bloomberg —London
- Computer Science
- Engineering
- Windows

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help desk administrator jobs near ealing, gtl

Operations Administrator

WeMaintain -
London

Quick apply

Job details

£28,000 - £32,000 a year

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Facilities management
Maintenance
Microsoft Office
Administrative experience
Organisational skills
Account management
Communication skills

Full job description

Our mission

We don’t only maintain lifts and escalators — we transform how they’re operated.At WeMaintain, we build tech that empowers the people who keep cities running, making building maintenance smarter, faster, and more human.

Learn more about who we are

Why join us?

You don’t have to choose between autonomy and stability.

Big companies offer structure but little ownership or recognition.
Small companies offer freedom but not always clear direction or long-term support.

At WeMaintain, you get both:

Autonomy backed by real support and modern tools
A culture of trust, transparency, and respect
Career growth and opportunities for internal mobility
A team that values grit, perseverance, and the drive to make a real impact

Our values come to life every day:

Care — Respect and support for clients and colleagues
Grit — Persistence and high standards to get things done right
Uniqueness — Encouragement to share ideas and challenge the status quo

Who Are We Looking For?

We are seeking a highly organised and customer-focused Customer Service Administrator to support the Customer Success Manager in delivering exceptional service to our clients within the lift and escalator industry.
The successful candidate will play a key role in supporting day-to-day operations, ensuring customer enquiries are handled efficiently, service records are maintained accurately, and communication between customers, engineers, and internal departments remains effective. This role is ideal for someone with strong administrative skills who enjoys working in a fast-paced environment and is committed to providing excellent customer service.

What Will Your Future Role Be?

Customer Service & Client Support

Act as a first point of contact for customer enquiries via telephone and email.
Provide timely updates to customers regarding service visits, repairs, quotations, and ongoing works.
Support the Customer Success Manager in maintaining strong customer relationships.
Escalate customer concerns and complaints appropriately whilst ensuring a positive customer experience.
Maintain professional communication with clients, contractors, and internal stakeholders.

Administrative Support

Provide administrative support to the Customer Success Manager and wider operational team.
Maintain accurate customer records, contracts, service reports, and documentation.
Process customer requests, quotations, purchase orders, and service-related paperwork.
Prepare reports, spreadsheets, and customer correspondence as required.
Ensure all documentation is filed and stored accurately within company systems.

Service Coordination

Assist with scheduling service visits, repairs, callouts, and maintenance activities.
Liaise with engineers regarding appointments, customer requirements, and attendance updates.
Monitor outstanding jobs and support the completion of works within agreed timescales.
Track and update service management systems to ensure accurate job progress reporting.
Support the coordination of emergency breakdown callouts.

Customer Success Support

Assist the Customer Success Manager with customer account management activities.
Support onboarding of new customers and contract mobilisation.
Monitor customer feedback and identify opportunities to improve service delivery.
Help prepare account review documentation and customer performance reports.
Support customer retention initiatives through proactive communication and follow-up.

General Duties

Maintain confidentiality of customer and company information.
Support continuous improvement initiatives and administrative processes.
Work collaboratively with operations, engineering, finance, and management teams.
Undertake additional administrative duties as reasonably required.

You Are the Right Person for Us If:

Essential

Previous experience within an administration or customer service role.
Excellent telephone manner and written communication skills.
Strong organisational skills and attention to detail.
Ability to prioritise workload and work under pressure.
Proficient in Microsoft Office, including Outlook, Word and Excel.
Strong interpersonal and problem-solving skills.

Desirable

Experience within the lift, facilities management, engineering, maintenance, or service industry.
Knowledge of service scheduling or job management systems.
Experience supporting account management or customer success functions.

Personal Attributes

Customer-focused and professional.
Proactive and solutions-oriented.
Strong team player with a positive attitude.
Reliable, organised, and able to manage multiple priorities.
Comfortable working in a fast-paced service environment.

️ How to Apply?

We carefully read every application. Tell us who you are, what draws you to this role, and what you'd like to build with us.

What we value most is drive, curiosity, and potential — not a perfect resume.

To apply, just click the “Apply” button below and answer a few short questions. It’s quick and helps us get to know you better.

Our culture is built on trust and autonomy. We believe the best work happens when people can truly be themselves. Whatever your background, journey, or identity, we warmly encourage you to apply.

Recruitment Process:

Video call interview with Rachel, Service Desk Manager - 40 minutes
Face to face meeting with our Branch Manager - 60 minutes

Quick apply

Refine Your Search

help desk administrator jobs in ealing, gtl

Operations Administrator

Vacancy Project & Helpdesk Administrator

IT Support Engineer

IT Systems Administrator

Business Support Administrator (12 Month Fixed Term Contract)

IT Helpdesk Intern

Business Administration Apprenticeship - Heathrow Shared Apprenticeship Scheme

Fresh Desk Administrator

Business Administration Apprenticeship - Hackney

ETF Capital Markets Associate

Application Support Specialist

Private Credit and Alternative Accountant Specialist

Support Engineer

Director, Global HR Compliance & Operations (UK Posting)

Service Administrator

Assistant Director: Technology Services (EMEA & Asia)

Senior Salesforce Administrator

Group Finance Systems and Consolidation Accountant (FTC)

Financial Planner - Surrey

Client Services Engineer - Bloomberg Broadway

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You Are the Right Person for Us If:

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