It business systems support analyst Work, Jobs in Formby, Msy (with Salaries)

IT Support Analyst
Birchall Blackburn Law —Preston
- Full-time
- Management
- Windows
- Microsoft Office
5d
Business Analyst
Home Office —Liverpool
- £41,750 - £48,250 a year
- Full-time
- Remote
- Analysis skills
- Presentation skills
- Travel
- Annual leave
12h
HR Systems and Process Analyst
Krones UK Ltd. —Bolton
- Full-time
- Microsoft Excel
- Analysis skills
- Project management
AIR ERP Support Analyst
BAE Systems —Warton
- From £51,772 a year
7d
IT Applications Analyst
Forbes Solicitors —Preston
- Full-time
- Continuous improvement
- Annual leave
- Employee discount
Document Configuration Analyst
The Granite Group —Liverpool
- Up to £30,000 a year
- Full-time
- Hybrid work
- Analysis skills
- JavaScript
- Scripting
- Flexible schedule
Quick apply
14d
Implementation & Training Lead
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Management
- Laboratory experience
- Computer networking
- Employee assistance programme
Quick apply
FP&A Analyst
Culina Group —Skelmersdale
- Full-time
- Microsoft Excel
- ERP systems
- SQL
- Annual leave
- Employee assistance programme
Quick apply
Senior IT Applications Analyst
Chorley Council and South Ribble Counci —Chorley
- £39,862 - £40,777 a year
- Call to connect
- Oracle
- SQL
- Analysis skills
- Free parking
- Annual leave
13d
Finance Change Consultant (Financial Reporting) 12m FTC
Intact Insurance UK Limited —Liverpool
- Hybrid work
- IT
- Business
- Annual leave
- Flexible schedule
Quick apply
5d
Senior Financial Analyst
CSL Seqirus —Liverpool
- Full-time
- Hybrid work
- Bachelor's degree
- Accounting
CySOC Analyst
Amentum —Risley
- Full-time
- Computer Science
- Analysis skills
- Computer networking
- Employee assistance programme
- Flexible schedule
IT Systems Implementation Analyst
SunbeltRentals —Birchwood
- Communication skills
Quick apply
6d
Senior Analyst Programmer
Home Bargains —Liverpool
- Software troubleshooting
- ERP systems
- Continuous improvement
- Store discount
- Employee assistance programme
Quick apply
14d
Associate Data Architect
RSM UK —Preston
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
Senior Business Analyst
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Data analysis skills
- Bachelor's degree
- Travel
- Employee assistance programme
Quick apply
IT Support Analyst (On Site)
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
Cyber Security Analyst
The Granite Group —Liverpool
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Windows
- Scripting
- Computer networking
- Flexible schedule
Quick apply
Service Desk Analyst; EO; Permanent; Liverpool/Newport
Charity Commission —Bootle
- £28,867 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
12d
IT Service Desk Analyst
Speed Medical —Chorley
- Up to £27,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Work from home
Quick apply

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IT Support Analyst

Birchall Blackburn Law -
Preston

Apply Now

Job details

Full-time
5 days ago

Qualifications

Driving Licence
Management
Avaya
Microsoft SQL Server
Microsoft Exchange
Windows
Microsoft Office
SQL
ITIL
Virtualisation
Remote access software
Relationship management
MPLS
IT
VMWare
Communication skills
Active Directory

Full job description

Job Purpose

Based from our Manchester or Preston office, but with extensive travel across our other offices, you will provide 1st and 2nd line technical support to end users on various technical issues and problems relating to hardware, software and peripherals whilst being responsible for documenting and resolving incidents and service request tickets in a timely manner according to defined SLAs.

Key Responsibilities

Technical Support

1st and 2nd line support for all users across the business.
Managing incident and service request tickets in the IT Service Management tool, categorising and prioritising requests as they are logged.
Dealing with hardware and software enquiries; working together with a small team to deliver a professional high quality service level to end users.
In depth fault diagnosis and resolution for hardware devices and applications across the firm’s estate of HP and Dell Servers, HP Thin Clients, HP Laptops, Avaya IP Telephones and Canon MFD’s.
The support and management of Microsoft Active Directory, Exchange Server 2010, SQL Server and Remote Desktop Services within a VMWare environment.
First line support for the firms MatterSphere DMS & Indigo finance systems
Respond to and log calls, escalating calls as required with key support vendors
Manage and set up new hardware following IT policies and procedures

Person Specification

Excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members or 3rd party vendors.
1 to 2 years’ experience of working in a similar role covering the technologies listed in the technical specification. Preferably with exposure to an ITIL based Service Desk.
Experience working within a legal environment using the MatterSphere DMS would be advantageous.
Excellent written and verbal communication skills.
Strong interpersonal skills and relationship management.
Well organised and able to prioritise own workload, working independently as well as in a team.
Proven IT technical experience, specifically the use of Microsoft Office and Windows desktop and server Operating Systems.
Must be willing to travel to our sites across the North West.
Responsible for identifying and assisting in the resolution of issues or queries escalated from staff within agreed timescales
Throughout the (to be defined) IT escalation process, maintain regular communication with Team Leader in order to manage customer expectations
Responsible for escalating unresolved problems within the agreed timescales to the external IT support Centre
Managing crisis situations, which may involve complex IT issues

Process Development

Carry out analysis into causes of technical issues and produce permanent solutions with the appropriate teams
Keeping up to date with the latest technologies

Essential Technical Experience

You must be able to demonstrate knowledge working within environments that utilise the following systems and processes:

Multiple sites connected via MPLS
Windows technology based (Exchange and SQL)
Virtualisation (VMWare)
Storage Area Network (HP)
MatterSphere Business Application
Indigo
Stringent data protection requirements
PCI requirements

Knowledge & Experience

Good inter-personal skills, able to deal with all levels within an organisation and relieve potential conflicts.
Excellent people management skills and understands dynamics of working within a team
Strong attention to detail
Self-motivated, results-oriented with a positive outlook
Remains calm under pressure and easily adapts to change
Enthusiastic and committed
Approachable, well presented and professional
Proficient written and oral communication skills.
The ability to organize, priorities and manage your time
Be willing to roll their sleeves up when required
Full UK drivers licence is desirable due to regular travel required to our offices around the North West

In return, we can offer you a competitive salary and benefits package.

Hours: 37.5 hours per week (full time)

Salary: Competitive
Closing Date: 5 August 2026

Applications to: Please apply for this role by sending your CV and covering letter to [email protected] quoting job reference 2IT

Please note, this vacancy may be closed at any time if sufficient applications have been received.
No agencies

Apply Now

Refine Your Search

it business systems support analyst jobs in formby, msy

IT Support Analyst

Business Analyst

HR Systems and Process Analyst

AIR ERP Support Analyst

IT Applications Analyst

Document Configuration Analyst

Implementation & Training Lead

FP&A Analyst

Senior IT Applications Analyst

Finance Change Consultant (Financial Reporting) 12m FTC

Senior Financial Analyst

CySOC Analyst

IT Systems Implementation Analyst

Senior Analyst Programmer

Associate Data Architect

Senior Business Analyst

IT Support Analyst (On Site)

Cyber Security Analyst

Service Desk Analyst; EO; Permanent; Liverpool/Newport

IT Service Desk Analyst

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