Collection agent Work, Jobs in Burnley, Lan (with Salaries)

Senior Infrastructure Engineer
Department for Work and Pensions —Manchester
- £57,946 - £73,205 a year
- Overtime
- Hybrid work
- Presentation skills
- Scripting
- Leadership
- Annual leave
- Employee assistance programme
10d
Letting Agent
The Letting Experts —Burnley
- £70,000 - £100,000 a year
- Remote
Quick apply
11d
Credit Controller
IM Group Services Limited —Blackburn
- £30,000 - £35,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
Quick apply
2d
Collections Support Agent
JaJa Finance Ltd —Manchester
- £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
Cleaner (Days)
Leeds Bradford Airport —Leeds
- £28,468.44 a year
- Full-time
Data Coordinator
JAA-Jones Lang LaSalle Limited —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
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Wholesale Director
Footasylum —Rochdale
- Hybrid work
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Lead Software Engineer - Agent Safety
Kraken —Manchester
- Full-time
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- Master's degree
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13d
Tax & Treasury Analyst
dnata —Manchester
- Full-time
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Senior Associate - Family
JMW Solicitors —Manchester
- Full-time
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CreateFuture —Manchester
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collection agent jobs near burnley, lan

Senior Infrastructure Engineer

Department for Work and Pensions -
Manchester

Apply Now

Job details

Permanent | Part-time | Full-time
£57,946 - £73,205 a year
10 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Windows Server
Cloud architecture
Stakeholder liaison
IT service management
UNIX
Cloud engineering experience
Presentation skills
Scripting
Leadership
Infrastructure provisioning automation

Full job description

Details

Reference number

471547

Salary

£57,946 - £73,205

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Grade 7

Contract type

Permanent

Business area

DWP - Digital

Type of role

Digital
Engineering
Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

This role may be located in one of the following locations; Blackpool, Manchester or Newcastle.

Please find further information on the Corporate hub locations here.

Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027.

About the job

Job summary

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.

Do you have experience of deploying and managing an Agent based data collection architecture spanning across an On Premise infrastructure and a Hybrid Public Cloud estate including experience of deployment using Infrastructure as Code (IAC) alongside more traditional packaging methods for On Premise.

If so, click that apply button now and become our next Senior Infrastructure Engineer to lead our Asset Management Engineering Team.

Our Asset Management software, Flexera, is a central core to our ability to deliver cost effective services for the Department and we are looking for someone with the technical abilities, as well as stakeholder management skills, to join a small team to look after the current architecture. Asset Management skills would be advantageous to your application but not essential as training in the Flexera product suite can be provided. However, demonstrable experience in deploying an agent based collection architecture is essential.

You will join the Intelligent Service Performance team with a focus on Enterprise Tooling who are responsible for managing and maintaining a range of enterprise products that monitor and report the performance of the Departments IT systems.

You will be directly responsible for the design, delivery and onboarding of our current Flexera FlexNet Management Suite (FNMS) installation as well as the detailed engineering and planning required to move this to the Flexera One SaaS platform. The responsibility further extends to the operational stability of our solutions and to improve the on-going robustness and resilience of this product.

You will have responsibility for maintenance and ownership of Flexera platform and deployment of agents required to collect the relevant Asset Management information as well as being responsible for Stakeholder Management of the DWP IT Asset Management function.

Job description

Design, deploy, support and continuously improve enterprise monitoring and asset management solutions that underpin critical DWP citizen-facing services.
Lead the implementation and maintenance of agent-based data collection infrastructure across Windows, Linux, cloud and containerised environments, including AKS and EKS.
Manage and support hybrid infrastructure estates, deploying and maintaining cloud-hosted solutions through both Infrastructure as Code (IaC) and platform management tools.
Provide technical leadership and subject matter expertise for the Flexera Asset Management platform and wider tooling portfolio, ensuring services remain secure, resilient and high performing.
Collaborate with internal and external stakeholders, service owners and engineering teams to ensure monitoring systems accurately capture and report key service and application metrics.
Drive engineering best practice, providing guidance and assurance to teams to support the delivery of robust, scalable and high-quality technology solutions.
Act as the technical escalation point for live service incidents, leading problem resolution activities and operating in line with ITIL Incident, Problem and Change Management processes.
Lead and develop engineers, supporting capability growth while ensuring the operational stability, performance and continuous improvement of the department's infrastructure tooling services.

Person specification

When giving details in your employment history and personal statement you should demonstrate your experience in line with essential criteria below:

Evidence a strong track record in designing and delivering infrastructure services and solutions, working within a hybrid server estate including multiple Operating Systems such as Microsoft Windows Server, multiple Unix or Linux distributions and containerised platforms, to meet strategic plans and roadmaps.
Demonstrate significant experience in providing specialist technical support and assistance to projects ensuring definition and delivery of requisite non-functional requirements to architectural and roadmap developments.
Exhibit significant experience managing, supporting and mentoring the development of team members and consumers alike to successfully deliver high quality outcomes that meet the customers needs and provides value for money.
Be able to show significant demonstrable experience of using multiple scripting languages across different operating systems this must include agent deployment by Infrastructure as Code techniques.
Demonstrate significant experience of effectively communicating at different levels, across support and engineering, business users, architecture and suppliers.
Proven significant experience of designing, implementing and managing a hybrid On Premise and Public Cloud agent based collection architecture including agent rollout to multiple technologies including knowledge of Infrastructure as Code deployment techniques to the Departments platforms.

If you would like to learn more about the role, please contact [email protected].

Benefits

Alongside your salary of £57,946, Department for Work and Pensions contributes £16,786 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

We also have a broad benefits package built around your work-life balance which includes:

Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
Generous annual leave at least 25 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave.
Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service.
Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.

Hybrid Working

This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.

If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.

If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

Salary Information

Pay for this role is from £57,946 to £73,205.

The maximum salary for the grade is £68,205, however a Digital Allowance of up to £5,000 per annum is available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer will maintain their current substantive salary.

See selection process for further details Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase applied to their current substantive salary, whichever is greater.

Any temporary allowances that you are currently in receipt of will not form part of the calculation to determine your pay. Any allowances that are in payment will cease when you move into your new role.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed based on the essential criteria.

3. Personal statement - up to 1000 words. This statement should be used to provide examples of how you meet the essential criteria listed in the Person specification.

Further details around what this will entail are listed on the application form.

Ensure that all examples provided in your statement are taken directly from your own experience and that you describe the examples in your own words. If you choose to use gen-AI to support your statement, you must follow the guidelines outlined in the Artificial intelligence and recruitment guide.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria.

You will be provided with one combined overall assessment score for both your CV and Personal Statement.

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

Important Information

You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form.
Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
If your employment history/personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview 1

If youre successful at sift stage you will be invited to a video interview via Microsoft Teams.

You will be asked to do a 10-minute presentation to further assess your experience. Your presentation should focus on the following:

Describe how you have previously designed and deployed an agent based collection solution, across both On Premise and Cloud locations, including what functional and non-functional requirements affected your design. You should include details of the above in respect of the core infrastructure, integrations with other systems as well as agent deployment, testing and configuration across multiple network compartments.

These Interviews will take place from late August 2026. Interview dates to be confirmed.

Stage 3: Interview 2

If youre successful at stage 2 you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.

These Interviews will take place from mid September 2026. Interview dates to be confirmed.

Further Information

Find out more about Working for DWP

If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.

A reserve list may be held for a period of 6 months from which further appointments can be made.

All successful candidates and those placed on reserve will be posted in merit list order by location.

For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed.

Security Clearance Requirement

You must meet the security requirements before you can be appointed. The level of security needed is security check.

You must have resided continuously in the UK for at least 3 of the last 5 years, 2 of which must have been the immediately preceding years from the point of applying for this job.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page.

For further information on National Security Vetting please visit the Demystifying Vetting website.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Richard Hanley
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here: https://careers.dwp.gov.uk/how-we-recruit/.

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information