Customer support & client services managers Work, Jobs in Liverpool, Eng (with Salaries)

Senior Customer Engagement Officer
The Riverside Group —Liverpool
- £42,229 - £46,674 a year
- Weekend availability
- Continuous improvement
- Leadership
- Communication skills
1d
Customer Service Manager
Fibre Nova Ltd —Liverpool
- £30,000 - £38,000 a year
- Full-time
- Continuous improvement
- In-person
- Leadership
Quick apply
26.113 EO Customer Services Team Leader
Disclosure & Barring Service —Liverpool
- £30,993 a year
- Part-time
- Hybrid work
- Presentation skills
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
1d
Customer Relations Manager, SEO, Perm, Liverpool
Charity Commission —Liverpool
- £44,027 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
Customer Liaison Manager
Solus Accident Repair Centres —Warrington
- £30,000 - £40,000 a year
- Full-time
- Remote
- Mentoring
- Employee discount
Team Leader - Expert Chase
Speed Medical Examination Services —Chorley
- From £27,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Continuous improvement
- Annual leave
Quick apply
9d
Senior Customer Experience Advisor
Veolia ES (UK) Limited —Warrington
- Full-time
- Continuous improvement
- Team management
- Mentoring
Quick apply
Aftersales Team Leader
Ormazabal UK —St Helens
- £37,000 - £42,000 a year
- Full-time
- Supervising experience
- Team management
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
11d
Contact Centre Senior Operations Manager
Reed In Partnership —Liverpool
- £40,000 - £65,000 a year
- Full-time
- Spanish
- English
- Continuous improvement
- Annual leave
- Flexible schedule
11d
Customer Services Supervisor
Encirc —Elton
- £40,000 - £43,000 a year
- Bachelor's degree
- Continuous improvement
- Free parking
- Annual leave
Quick apply
12d
Team Leader Customer Resolution Department
Angel Advance —Warrington
- £32,000 - £34,279 a year
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Free parking
Quick apply
5d
Senior Relationship Team Leader
DCBL —Runcorn
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Travel
Quick apply
2d
Client Service Manager
Gallagher —Riverside
- Full-time
- Customer service
- Bachelor's degree
- Mentoring
1d
Customer Operations Team Leader
New Balance —Warrington
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee discount
12d
Customer Care Office Manager
BarrattDevelopments —Warrington
- Management
- Construction experience
- Time management
11d
Customer Service Team Leader
Chemist4U —Skelmersdale
- Weekend availability
- Analysis skills
- Training & development
- Leadership
- Annual leave
- Employee discount
Part-time Customer Service Manager
IWG —Wigan
- Up to £19,000 a year
- Part-time
- Customer service
- Team management
- Guest services
Workforce Manager Global Operations
Bank of America —Chester
- Full-time
- Data analysis skills
- Communication skills
2d
Hire Desk Manager
Nationwide Platforms —Birchwood
- Computer skills
- Training & development
- Leadership
- Free parking
After Sales Manager - Earthmoving, Wigan
Liebherr-Great Britain Ltd. —Wigan
- Full-time
- Team management
- Conflict management
- Leadership
2d

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customer support & client services managers jobs near liverpool, eng

Senior Customer Engagement Officer

The Riverside Group -
Liverpool

Apply Now

Job details

Permanent | Full-time
£42,229 - £46,674 a year
1 day ago

Benefits

Company pension

Qualifications

Stakeholder collaboration
Internal department liaison
Microsoft Office Suite
Complaint handling
Tenant engagement
Continuous improvement
Continuous improvement cycles oversight
Relationship management
Management reporting
Leadership
Communication skills

Full job description

Job Title: Senior Customer Engagement Officer
Contract Type: Permanent
Salary: £42229.00 per annum (£46674.00 per annum is achieved after 12 months successful performance in the role)
Working Hours: 35 Hours per week
Working Pattern: Monday-Friday, Hybrid
Location: Speke, Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you’ll make as a Senior Customer Engagement Officer
To lead customer engagement activities that support Riverside's stock condition survey programme, ensuring customers are effectively engaged, and ensuring survey targets are achieved. The postholder will manage a team of customer engagement and administrative colleagues, coordinate engagement campaigns, work across departments and suppliers to remove barriers to access, and provide operational leadership for customer-facing activities that support survey delivery. Be accountable for driving improvements in access performance, customer experience and survey delivery.

About you
We are looking for someone with:

Experience of leading or supervising a customer-facing team.
Experience of delivering operational performance within a target-driven environment.
Experience of driving service improvement and implementing change.
Experience of working collaboratively across teams to achieve shared objectives.

Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:

Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile
Team Leadership & Operational Management

Lead, develop and manage a team of customer engagement and administrative colleagues.
Set clear objectives, monitor performance and ensure resources are deployed effectively.
Create a culture of accountability, continuous improvement and excellent customer service.
Ensure operational processes are delivered consistently and effectively.

Resident Engagement & Access Coordination

Lead the delivery of customer engagement activity that supports achievement of survey targets.
Take ownership of access performance, identifying barriers and implementing solutions to improve outcomes.
Ensure customer engagement approaches, communications and interventions are effective, consistent and responsive to customer needs.
Act as the escalation point for complex access issues and customer concerns.

Service Improvement and Partnership Working

Drive continuous improvement in customer engagement, access performance and customer experience.
Work across Riverside and with external partners to remove barriers to delivery and improve programme outcomes.
Ensure opportunities to increase access and improve efficiency are translated into operational delivery.
Contribute to the development and implementation of new ways of working that support programme objectives

Performance and Reporting

Monitor performance against agreed targets and implement corrective action where required.
Use data and customer insight to inform decision-making and prioritisation.
Produce reports and performance information for management and stakeholders
Ensure compliance with relevant policies, procedures and data requirements

Other Information

This role supports TRG’s commitment to inclusive and responsive service delivery.
May require flexible working hours, including evenings and weekends.
Will work closely with survey teams, contractors, and internal departments.

Person Specification
Knowledge, Skills and Experience
Essential

Experience of leading or supervising a customer-facing team.
Experience of delivering operational performance within a target-driven environment.
Experience of driving service improvement and implementing change.
Experience of working collaboratively across teams to achieve shared objectives.
Experience of using performance information to drive improvement.
Strong communication skills (written and verbal) across all levels.
Ability to manage complaints and resolve issues proactively.
Competent in Office 365 (letters, reports, spreadsheets).

Desirable

Knowledge of social housing and resident engagement practices.
Experience in coordinating property access or survey programmes.
Understanding of GDPR and data handling protocols.
Experience working with vulnerable or diverse communities.
Strong track record of building and maintaining relationships, both internally and externally

Apply Now

Refine Your Search

customer support & client services managers jobs in liverpool, eng

Senior Customer Engagement Officer

Customer Service Manager

26.113 EO Customer Services Team Leader

Customer Relations Manager, SEO, Perm, Liverpool

Customer Liaison Manager

Team Leader - Expert Chase

Senior Customer Experience Advisor

Aftersales Team Leader

Contact Centre Senior Operations Manager

Customer Services Supervisor

Team Leader Customer Resolution Department

Senior Relationship Team Leader

Client Service Manager

Customer Operations Team Leader

Customer Care Office Manager

Customer Service Team Leader

Part-time Customer Service Manager

Workforce Manager Global Operations

Hire Desk Manager

After Sales Manager - Earthmoving, Wigan

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