It service manager Work, Jobs in Glasgow, Glg (with Salaries)

IT Support Services Technician
Percepta —Glasgow
- £34,000 a year
- Overtime
- Remote
- Travel
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Service Operations Manager
SSE —Glasgow
- £59,800 - £89,800 a year
- Full-time
- Employee discount
9d
Service Desk Manager
GAP Group —Glasgow
- Full-time
- IT
Service Delivery Manager (Scotland)
North —Renfrew
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Service Delivery Manager
DataVita —High Blantyre
- Continuous improvement
- Communication skills
- Annual leave
Quick apply
9d
Senior Delivery Manager
Waracle —Glasgow
- Full-time
- Hybrid work
- Mentoring
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Incident Response Lead
Scottish Power —Glasgow
- £54,000 - £68,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee discount
2h
Strategic IT Manager, The Klondyke Group
The Klondyke Group —Grangemouth
- Full-time
- PMP
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
Quick apply
13d
Senior Analyst
Nationwide Building Society —Glasgow
- £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
13d
IT Programme Manager
V.Group —Glasgow
- Management
- Computer Science
- Analysis skills
Power BI Developer (Bellshill)
ETB Technologies —Bellshill
- From £38,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Databases
- Annual leave
Quick apply
7d
Programme Manager
Student Loans Company —Glasgow
- £73,824 - £84,801 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
6d
HR Workforce Analyst
City Building (Glasgow) LLP —Glasgow
- £43,520 - £46,375 a year
- Temporary
- Databases
- Annual leave
2d
3rd Line Senior Support Consultant
RM Education Limited —Bellshill
- Hybrid work
- Azure
- Scripting
- SharePoint
- Annual leave
Delivery Manager (UKSV)
Cabinet Office —Glasgow
- £43,760 - £47,413 a year
- Part-time
- Hybrid work
- PMP
- Presentation skills
- Communication skills
- Annual leave
8d
Cyber Security Analyst
Scottish Government —Glasgow
- £62,111 - £77,439 a year
- Full-time
- Presentation skills
3d
Data Center Manager - Glasgow, Scotland
CoreWeave Europe —Glasgow
- Computer Science
- Bachelor's degree
- Scripting
- Employee assistance programme
Quick apply
Project Manager
University of Stirling —Stirling
- Full-time
- No degree
- Leadership
- Communication skills
Technical Support Manager
City Facilities Management (UK) —Glasgow
- Full-time
- Team management
Document Controller
ASSYSTEM —Glasgow
- Full-time
- Hybrid work
- Microsoft Word
- Organisational skills
- SharePoint
- Work from home
Quick apply

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IT Support Services Technician

Percepta -
Glasgow

Quick apply

Job details

Permanent | Full-time
£34,000 a year

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Incident queue management
User account provisioning
Ticket management
Microsoft Office Suite
User account management
IT permissions management
Computer hardware
CompTIA Network+
Technical support incident logging
Organisational skills
ServiceNow
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Communication skills
CompTIA A+
Time management
Identity & access management
Information Technology

Full job description

IT Support Services Technician
GB-SCO-Glasgow

Description

IT SUPPORT SERVICES TECHNICIAN

At Percepta, we bring first-class service across each market we support. As an IT Support Services Technician in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture

Employment Details:

Contract Type: Full-Time, Permanent
Working Hours: 40 hours per week, Monday to Friday 8am to 5pm. Paid overtime may be required as needed.
Salary: £34,000 per annum + Annual Performance Bonus

Location: Glasgow

What You’ll Be Doing

The IT Support Technician provides first- and second-line technical support, acting as the primary point of contact for end users to ensure a high level of customer satisfaction. The role involves logging, tracking, and resolving Service Desk requests, managing user access and system permissions, and escalating issues where necessary while maintaining ownership through to resolution. Working in line with documented procedures, the Technician also supports a range of administrative and operational IT tasks as directed by the IT Manager.

During a Typical Day, You’ll

Provide Tier 1 and Tier 2 technical support using phone, ticketing systems, and chat tools.
Accurately log, document, and track incidents in ServiceNow or other required systems.
Carry out daily operational checks and monitor system performance to ensure availability before production hours.
Deliver local IT support including hardware setup, imaging, upgrades, repairs, asset management, and PC relocations.
Administer or support user access management, including ID creation and application permissions.
Work flexibly across IT support shifts, including participation in on-call cover, while escalating complex issues appropriately and supporting a collaborative team environment.

What You Bring to the Role

Associate degree or equivalent work IT experience.
CompTIA A+ desirable
CompTIA Network+ desirable
Mid-level experience of Help Desk or Desktop hardware and software experience in an corporate or call centre environment.
Experience with basic Network troubleshooting.
Experience with basic Azure, Cloud Services (AWS), and Telephony troubleshooting.
Experience with ticketing systems, preferably ServiceNow.

Skills

Strong communication, customer service and organizational skills.
Strong problem resolution and decision-making skills.
Working knowledge of Windows 10/11.
Working knowledge of Outlook and Office365.
A good listener with a proven ability to build relationships with all levels of staff.
Strong time management skills, attention to detail and outstanding follow-up skills.
The ability to work well under pressure with tight deadlines.

Travel

Up to 5% travel may be required.

What You Can Expect

25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
Company pension
Life Assurance 4 x annual salary
Contributory pension scheme
Private Medical and Insurance and discounted dental scheme
Comprehensive travel insurance for you and family in line with Scheme rules
Discounts on brand new vehicles
Employee Assistance Program (EAP)
Cycle to work scheme
Free On-site parking

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Right to Work

Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.

Equal Opportunities Statement

Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.

#LI-remote

Quick apply

Refine Your Search

it service manager jobs in glasgow, glg

IT Support Services Technician

Service Operations Manager

Service Desk Manager

Service Delivery Manager (Scotland)

Service Delivery Manager

Senior Delivery Manager

Incident Response Lead

Strategic IT Manager, The Klondyke Group

Senior Analyst

IT Programme Manager

Power BI Developer (Bellshill)

Programme Manager

HR Workforce Analyst

3rd Line Senior Support Consultant

Delivery Manager (UKSV)

Cyber Security Analyst

Data Center Manager - Glasgow, Scotland

Project Manager

Technical Support Manager

Document Controller

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