Change analyst Work, Jobs in Grantham (with Salaries)

Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- In-person
- Communication skills
Quick apply
9d
Pricing & Data Analyst
Parkland Fleet Solution —Loughborough
- £13 - £20 an hour
- Part-time
- English
- Maths
- In-person
Quick apply
11d
Website Optimisation Analyst
Games Workshop —Nottingham
- Hybrid work
- Free parking
- Employee discount
10d
ERP Support Analyst
ECF Ltd —Leicester
- £27,000 - £35,000 a year
- Continuous improvement
- No degree
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
11d
Senior Integration Analyst
Gallagher —Meadows
- Full-time
- Remote
- Bachelor's degree
- Travel
- Organisational skills
- Flexible schedule
Procurement Analyst
Gallagher —Meadows
- £57,000 - £111,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Contracts
- Flexible schedule
Client Financial Analyst
Gallagher Benefit Services —Meadows
- £70,000 - £136,500 a year
- Remote
- Microsoft Word
- Bachelor's degree
- Communication skills
23h
Senior Data Analyst
Capital One UK —Nottingham
- Full-time
- Hybrid work
9d
Client Account Manager
Albourne Partners —Stamford
- £60,000 - £75,000 a year
- Full-time
- Bachelor's degree
- Time management
- Annual leave
- Gym membership
4d
Senior Analyst
Specsavers —Nottingham
- Up to £36,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Continuous improvement
CX Performance Analyst
Boots —Nottingham
- Weekend availability
- Communication skills
- Time management
- Employee assistance programme
- Employee discount
Systems Business Analyst
Brush Group —Loughborough
- Hybrid work
- ERP systems
- Team management
- Training & development
- Employee assistance programme
- Life insurance
11d
Business Intelligence Specialist
Gallagher Benefit Services —Meadows
- £95,000 - £185,500 a year
- Full-time
- Hybrid work
- Management
- Databases
- Bachelor's degree
- Flexible schedule
Senior Strategy Analyst
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Analysis skills
Service Desk Team Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
Lead Financial Operations Analyst
Gallagher Bassett —Meadows
- £77,500 - £151,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Business
Salesforce Developer
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Software troubleshooting
- Salesforce
- Communication skills
Solution Architect - Retail & Supply Chain
Boots —Nottingham
- Full-time
- In-person
- Employee assistance programme
- Employee discount
Payroll Analyst
MHR INTERNATIONAL UK LIMITED —Ruddington
- Human resources
- Communication skills
- Employee discount
- Referral programme
3rd Line Infrastructure Engineer
Computacenter —Nottingham
- Overtime
- Azure
- Communication skills

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Support Analyst

KERRIDGE COMMERCIAL SYSTEMS CORP -
Nottingham

Quick apply

Job details

Permanent | Full-time
9 days ago

Qualifications

Technical troubleshooting
Crystal Reports
Sage
ERP software
Case record updates
Customer support
Customer interaction
Application support
Communication skills

Full job description

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

Klipboard is a market leader in the development and provision of rental industry software
Support Analyst role provides business-to-business software application support
Working in a global team supporting Klipboard products as well as databases and reporting tools
Communicating via multiple media – phone, e-mail, chat
Creating documentation and delivering customer training where required
Hybrid role – 40% home and 60% office based, potential for limited travel to customer sites
Covering support hours between 8am and 10pm on a rota basis

Key Responsibilities:

Your responsibilities include but are not exclusive to:
- Deliver a first-class service to our customers
  - Answer questions and troubleshoot issues quickly and efficiently.
  - Provision of high-quality updates to customers on a regular basis.
  - Correctly set the customers’ expectations.
  - Deliver on promises
- Take personal responsibility for every case ensuring a proactive approach to resolution and ensure all parties are kept updated
- Proactive management of assigned cases
- Maintain excellent quality of cases with detailed notes
- Always display a positive and can-do attitude
- Identify solutions and preventative measures to improve the customer’s experience
- Ensure all cases are progressed in line with Klipboard Rental SLA’s.
- Team Working: Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities.
- Be curious to change, evolve and develop in ways that help us better serve our customers.

Skills, Knowledge and Experience:

Essential

Good IT skills with significant experience in a similar application support role
Knowledge of ERP or business IT systems
Experience of supporting applications with MS SQL databases, including script/query writing
Always display a “customer first" attitude
Ability to work under pressure in a fast-paced environment
Excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner
Ability to troubleshoot effectively and strive for first time resolution of issues.

Desirable

Knowledge of Crystal Reports
Knowledge of Sage Accounting Solutions
Appreciation for all products and services in the Klipboard offering
Experience in the Rentals industry

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.

#LI-Hybrid

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Refine Your Search

change analyst jobs in grantham

Support Analyst

Pricing & Data Analyst

Website Optimisation Analyst

ERP Support Analyst

Senior Integration Analyst

Procurement Analyst

Client Financial Analyst

Senior Data Analyst

Client Account Manager

Senior Analyst

CX Performance Analyst

Systems Business Analyst

Business Intelligence Specialist

Senior Strategy Analyst

Service Desk Team Manager

Lead Financial Operations Analyst

Salesforce Developer

Solution Architect - Retail & Supply Chain

Payroll Analyst

3rd Line Infrastructure Engineer

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