Configuration engineer Work, Jobs in Henfield, Wsx (with Salaries)

2nd Line IT Support Engineer
Global 4 —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
Platform Engineer - Developer Platform & DevOps Tooling
Viridien —Crawley
- £40,000 - £46,000 a year
- Full-time
- Master's degree
- C++
- Scripting
- Annual leave
Database Engineer (MongoDB, Postgres)
Viridien —Crawley
- Full-time
- Computer Science
- DevOps
- SQL
- Annual leave
Quality Inspector
Piran Machining Ltd. —Chichester
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Free parking
Quick apply
11d
Infrastructure Systems Engineer
Barfoots of Botley —Chichester
- Full-time
- ERP systems
- Continuous improvement
- Computer networking
- Free parking
- Employee assistance programme
Quick apply
Infrastructure Engineer
Larian Studios —Guildford
- Full-time
- Azure
- Windows
- AWS
Tube Assembly Technician - Welder
OSI Systems, Inc. —Salfords
- Full-time
- Engineering
- Assembly
- Welding
3d
Senior HPC Engineer
Viridien —Haywards Heath
- Full-time
- Computer Science
- DevOps
- Engineering
- Annual leave
- Employee assistance programme
Senior Configuration Controller
Thales —Crawley
- Full-time
- Engineering
- Annual leave
- Employee discount
Software Engineer - Jenkins
Electronic Arts —Guildford
- Hybrid work
- Scripting
- Software development
- Python
- Annual leave
Heating and Plumbing Engineer
Kindred Heating —Worthing
- £40,000 - £45,000 a year
- Full-time
- Customer service
- Maintenance
- Plumbing
Quick apply
3d
Factory Test & Commissioning Engineer
OSI Systems, Inc. —Salfords
- Full-time
- Microsoft Outlook
- Analysis skills
- Programmable logic controllers
Senior Mechanical Engineer
L3Harris Technologies —Brighton
- Hybrid work
- CAD
- Engineering
- Master's degree
- Gym membership
Senior Embedded Software Engineer
ALTEN —Crawley
- £40,000 - £60,000 a year
- Full-time
- Computer Science
- Military
- Engineering
- Employee assistance programme
- Life insurance
Quick apply
Installation Field Engineer
ORBITAL NET LIMITED —Kingston near Lewes
- £26,000 - £28,000 a year
- Overtime
- Remote
- Driving
- Communication skills
Quick apply
10d
Wireman
Rapiscan —Salfords
- Assembly
3h
Senior Data Platform Engineer
FalconSmartIT —Guildford
- Azure
- Computer Science
- Master's degree
Quick apply
Prep Supervisor – Vision & Media
Creative Technology —Crawley
- In-person
Cloud Infrastructure Engineer
Hyve Managed Hosting —Brighton
- From £40,000 a year
- Full-time
- Azure
- English
- AWS
Quick apply
3d
System Engineer - Integration and Test
Acron Aviation Academy —Crawley
- Full-time
- Military
- Engineering
- Master's degree
- Employee assistance programme
- Gym membership
14d

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2nd Line IT Support Engineer

Global 4 -
Horsham

Quick apply

Job details

Permanent | Full-time

Benefits

Paid volunteer time
Referral programme

Qualifications

Customer service
CCNA
DHCP
VoIP
Mentoring
DNS
Telecommunication
IP networking
Root cause analysis

Full job description

2nd Line Technical Support Engineer

Location: Horsham, West Sussex

Position Type: Full-time, Permanent

Hours: Monday to Friday, 08:30 - 17:30

Salary Range: Negotiable (Depending on experience)

About Global 4

At Global 4, we Love Tech. We provide a wide range of market-leading telecom, connectivity, cloud, and IT services to businesses across the UK. Our vision is to solve our customers' technology challenges by advising, implementing, and supporting the right solutions with best-in-class service excellence.

Purpose of the Role

As a 2nd Line Technical Support Engineer, you will bridge the gap between initial triage and deep infrastructure/vendor support. You will act as the key escalation point for our 1st Line team, taking ownership of complex data, broadband, and Unified Communications (UCaaS) faults. Operating in a fast-paced environment, your goal is to troubleshoot technical issues efficiently, hit strict Service Level Agreements (SLAs), and communicate technical resolutions in simple, clear terms to our customers.

Key Responsibilities

Provide 2nd Line Technical Support for escalated incidents across broadband, VoIP, and network infrastructure, ensuring timely and effective resolution with minimal supervision.
Perform advanced diagnostics and fault isolation using tools such as packet capture analysis, SIP tracing, and router configuration interfaces (e.g., CLI, GUI).
Troubleshoot and resolve complex service-affecting issues including latency, jitter, call routing anomalies, and authentication failures across multi-vendor platforms.
Liaise with third-party providers (e.g., carriers, hardware vendors, hosted service platforms) to escalate and coordinate resolution of external faults.
Maintain comprehensive and structured ticket documentation, ensuring all actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR).
Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer.
Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational efficiency.
Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements.
Collaborate with engineering, provisioning, and service delivery teams to ensure seamless handovers and coordinated resolution of cross-functional issues.
Act as a technical escalation point within the team, supporting junior staff and sharing expertise through documentation, training, and peer mentoring.
Demonstrate a strong working knowledge of IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies (FTTC, FTTP, ADSL).
Translate complex technical findings into clear, customer-friendly language, ensuring clients are informed and reassured throughout the support lifecycle.

Skills & Qualifications

Essential Experience

Minimum 2 years of experience working in a dedicated Telecoms Support or managed service provider (MSP) helpdesk environment.
Strong fundamental knowledge of IP Networking (DNS, DHCP, NAT, Subnetting, and VLANs).
Proven technical understanding of SIP Protocol behavior and broadband technologies.
A natural aptitude for problem-solving under pressure with impeccable attention to detail.

Desirable Certifications (Highly Advantaged)

Strong practical knowledge of configuring, maintaining, and troubleshooting Meraki or DrayTek routers.
8x8 UCaaS Support Certification (or equivalent hosted VoIP platform qualifications).
CCNA or equivalent networking certification.

Core Competencies

Customer Centric: A passionate, warm, and open approach to customer service with strong conflict resolution skills.
Highly Organised: Able to effectively multitask, prioritise tasks, and jump between varying priority tickets seamlessly.
Solution-Driven: A proactive team player focused on quality execution, trend analysis, and root-cause fix identification.

What We Offer

50% off our Broadband & Utility packages, completely free after two years
£1,000 Refer A Friend Scheme
25 days holiday allowance plus bank holidays- increasing up to 30 days with length of service
£250 Bright Ideas Scheme
Quarterly Top Performer's Day Out
Buy & Sell holiday allowance scheme
Death in service benefit
Friday fridge
Paid Charity leave

Quick apply

Refine Your Search

configuration engineer jobs in henfield, wsx

2nd Line IT Support Engineer

Platform Engineer - Developer Platform & DevOps Tooling

Database Engineer (MongoDB, Postgres)

Quality Inspector

Infrastructure Systems Engineer

Infrastructure Engineer

Tube Assembly Technician - Welder

Senior HPC Engineer

Senior Configuration Controller

Software Engineer - Jenkins

Heating and Plumbing Engineer

Factory Test & Commissioning Engineer

Senior Mechanical Engineer

Senior Embedded Software Engineer

Installation Field Engineer

Wireman

Senior Data Platform Engineer

Prep Supervisor – Vision & Media

Cloud Infrastructure Engineer

System Engineer - Integration and Test

I want to receive the latest job alerts for configuration engineer in henfield, wsx

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