3rd line support Work, Jobs in Bargoed, Cay (with Salaries)

Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
10d
Swyddog Adolygu ac Asesu Dyletswydd / Duty Review & Assessment Officer
Merthyr Tydfil County Borough Council —Merthyr Tydfil
- £34,434 - £36,363 a year
- Full-time
Fraud Prevention Associate
V12 Retail Finance —Cardiff
- £25,000 a year
- Hybrid work
- Communication skills
Civil Project Engineer
M Group —Caldicot
- Civil engineering
- Microsoft Office
- Project management
- Annual leave
- Employee assistance programme
ICT Cloud Infrastructure and Platforms Specialist
South Wales Police —Bridgend
- £47,046 - £54,696 a year
- Full-time
- Free parking
- Health & wellbeing programme
Senior Group IT Business Support Partner
Finsbury Food Group —Cardiff
- Full-time
- Azure
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Appointed Person in Lifting Operations
M Group —Newport
- Overtime
- AutoCAD
- Microsoft Office
- SharePoint
- Annual leave
- Employee assistance programme
13h
Project Coach BSEIW - FTC
Institute of Physics —Cardiff
- £39,500 - £41,500 a year
- Part-time
- Hybrid work
- Bilingual
- School
- Teaching
- Annual leave
- Employee assistance programme
Project Engineer
M Group —Monmouthshire
- Computer literacy
- Driving
- Travel
- Annual leave
- Employee assistance programme
Senior Infrastructure Engineer
Panasonic Manufacturing —Cardiff
- Microsoft Access
- Azure
- Computer Science
- Free parking
- Annual leave
Quantity Surveyor
Taylor Wimpey —Cardiff
- IT
- Annual leave
- Employee discount
3d
Collections Specialist Apprenticeship
Welsh Water —Cardiff
- £25,949 a year
- Communication skills
- Annual leave
- Employee assistance programme
8d
IT Support and Systems Assistant
Cerebra —Cardiff
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
14d
External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
ICT Infrastructure Manager
South Wales Police —Bridgend
- £53,451 - £57,186 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
- Free parking
- Health & wellbeing programme
Risk Engineer
M Group —Newport
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Employee assistance programme
Commercial Manager
M Group —Newport
- Management
- Driving
- Travel
- Annual leave
- Employee assistance programme
8d
ICT Enterprise Specialist
South Wales Police —Bridgend
- £47,046 - £54,696 a year
- Full-time
- Azure
- Free parking
- Health & wellbeing programme
Quantity Surveyor
M Group —Newport
- Travel
- Contracts
- Annual leave
- Employee assistance programme
Supervisor - Cardiff - Legal Aid Agency
Ministry of Justice —Cardiff
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Management
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
13d

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Service Desk Advisor (First Line Helpdesk)

Vista Retail Support
Cardiff

Quick apply

Job details

Permanent | Full-time
£24,785 a year
10 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in contacting customers and engineers when required

Main Tasks and Objectives

· Providing first line support to a range of customers and logging calls with resolver groups if unable to provide a fix

· Working with customers to log and diagnose faults reported by customers about their on-site equipment and to ensure full functionality according to manufacturer’s specifications is maintained

· Where a remote fix is not possible, to identify, order and monitor parts required by a field service engineer on-site

· Keeping customers informed at all times on progress of calls logged

· Act as first point of contact for all helpdesk customer you will report escalations to relevant helpdesk staff in accordance with each customers’ relevant escalation procedure

· Update Metrix and TOPdesk call logging system to ensure smooth communication between company and customer and to allow customer service reports to be produced

· Manage workload to meet customer needs and ensure the communication is maintained with contact centre, field service manager and customer service delivery managers as and when necessary

· Be part of the helpdesk rota working evenings and weekends

· Work to successful KPI targets set by the team leader and IT helpdesk manager

· Document quick fixes and customer specific information to grow the company’s knowledge base

· Help to train any new starters as and when requested by the team leader or IT helpdesk manager

· Any other tasks as requested by the team leader or IT helpdesk manager

Outcomes and Deliverables

Customers receive a professional service and feedback is positive

· Meet and if possible, exceed closure rates to meet service level agreements

· Positive internal relationships are achieved

· Successfully support field service engineers and second line support to rectify faults in a timely manner

· Help to build a first class helpdesk and technical services that contributes to the overall growth of the business

Job Types: Full-time, Permanent

Pay: £24,785.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Referral programme

Work Location: In person

Quick apply

Refine Your Search

3rd line support jobs in bargoed, cay

Service Desk Advisor (First Line Helpdesk)

Swyddog Adolygu ac Asesu Dyletswydd / Duty Review & Assessment Officer

Fraud Prevention Associate

Civil Project Engineer

ICT Cloud Infrastructure and Platforms Specialist

Senior Group IT Business Support Partner

Appointed Person in Lifting Operations

Project Coach BSEIW - FTC

Project Engineer

Senior Infrastructure Engineer

Quantity Surveyor

Collections Specialist Apprenticeship

IT Support and Systems Assistant

External Identity Support Analyst (Cardiff)

ICT Infrastructure Manager

Risk Engineer

Commercial Manager

ICT Enterprise Specialist

Quantity Surveyor

Supervisor - Cardiff - Legal Aid Agency

I want to receive the latest job alerts for 3rd line support in bargoed, cay

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