It service desk Work, Jobs in Bordon, Ham (with Salaries)

IT Service Desk Analyst
Unitemps Surrey —Guildford
- £17.13 an hour
- Temporary
- Hybrid work
- In-person
- Annual leave
Quick apply
1d
IT Assistant
Glanvilles LLP —Chichester
- £21,567 - £25,000 a year
- Full-time
- Computer literacy
- English
- Microsoft Office
- Free parking
Quick apply
3d
Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- AWS
- Continuous improvement
Service Desk Support Analyst
Basingstoke and Deane Borough Council —Basingstoke
- £34,367 - £36,980 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
10d
IT Apprentice (Level 3 Information Communications Technician)
Primary Goal —Guildford
- £10,000 a year
- Full-time
- Childcare
- English
- Experience working with children
- Annual leave
Quick apply
IT Technical Services Manager
Eton College —Windsor
- Up to £50,000 a year
- Full-time
- School
- Employee assistance programme
10d
First Line Triage Technology Support Agent
Places for People —Camberley
- £27,000 a year
- Employee discount
- Flexible schedule
6d
Network Engineer
UK Connect —Farnborough
- Up to £65,000 a year
- Full-time
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
DB&T Service Desk Technician
Veolia ES (UK) Limited —Otterbourne
- £27,300 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Employee discount
Quick apply
7d
Local IT Lead
Medhurst —Frodsham
- Full-time
- English
- Windows
- Microsoft Office
Second Line Support
Southern Communications Group —Dummer
- £26,000 - £32,000 a year
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
End User Support Analyst
Bell Integration United Kingdom —Portsmouth
- Microsoft Office
- SharePoint
- IT
Quick apply
ERP Support Helpdesk
Medatech UK —Eastleigh
- From £28,000 a year
- Full-time
- Computer literacy
- SQL
- Computer skills
- Sick pay
Quick apply
13d
Systems Administrator - Platform Migration & Merge Specialist
Hawk-Eye Innovations (HEI) —Basingstoke
- £50,000 - £80,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- SharePoint
- Annual leave
- Employee discount
Software Service/Automation Field Engineer
Hyster-Yale Group —Frimley
- Full-time
- Travel
- Up to 25% travel
Lead Oracle DBA Consultant
Clinisys —Woking
- Remote
- Team management
- AI
- Leadership
10d
2nd / 3rd Line Security Analyst
KYOCERA Document Solutions —Reading
- Azure
- AWS
- Continuous improvement
- Employee assistance programme
Emerging Talent - Apprenticeships
Codestone —Basingstoke
- Mentoring
Project Engineer
Medhurst —Frodsham
- Full-time
- Customer service
- Travel
- IT
1st Line IT Support Engineer
Fentons Business IT Solutions —Littlehampton
- £23,000 - £28,000 a year
- Full-time
- Hybrid work
- Computer networking
- Communication skills
- Work from home
- Referral programme
Quick apply
10d

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it service desk jobs near bordon, ham

IT Service Desk Analyst

Unitemps Surrey
Guildford

Quick apply

Job details

Temporary | Full-time
£17.13 an hour
1 day ago

Benefits

Annual leave

Qualifications

Technical troubleshooting
ITIL Certification
Incident queue management
GCSE
IT service management
Ticket management
Incident documentation
Post-secondary education experience
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Help desk

Full job description

This role provides IT support via telephone, email, Chat, online case logging system and in person using standard support procedures aligned to the ITIL good practice framework. The role is front facing, requiring regular on-site attendance, and is critical in ensuring that an accurate, punctual and efficient customer service is provided to resolve a wide range of IT related incidents and service enquiries.

£17.13 per hour.

£2.07 per hour holiday pay.

Monday - Friday 9am-5pm.

Will be required to work a shift pattern to cover core hours. This is a hybrid role with the expectation that this will be at least 3 to 4 days per week in the office.

To start as soon as possible for 5 months.

Duties and responsibilities

Receive, document, and resolve incidents and standard change requests, always ensuring that requests are handled correctly and the service offering is of the highest standard.
Accurately identify and log the severity and priority of all incidents raised, taking appropriate action to communicate and escalate suspected high severity and major incidents to IT Services management.
Investigate and troubleshoot complex user queries before escalating call to technical support or functional team level.
Help maintain a knowledge base detailing resolutions for common problems/requests, whilst also maintaining an awareness of the latest changes in standard operating procedures.
Identify reoccurring incidents and report them to the Service Desk Lead or senior colleagues for further action where necessary.
Assist with the continual development of support procedures to improve the service offered to customers.
Assist in the general clerical duties of the office
Assist Staff and Students in the Help Desk drop-in service with IT queries including hardware and software issues.

Skills and experience
Essential

GCSE level (numeracy and literacy) or equivalent, plus some experience ORSeveral years vocational experience, acquired through a combination of job-related training and on-the job experience.

Knowledge of the work practices, processes and procedures relevant to providing IT Support.
Aptitude for troubleshooting and innovative problem solving.
Good technical understanding of IT.
High level of accuracy and attention to detail.

Desirable

ITIL Foundation V3 (2011) Certification or above.
Experience of Higher Education Sector.

Location
University of Surrey

Additional information

The post holder is responsible for tracking IT support issues through the University’s Central helpdesk system and for taking action such as escalating tickets, in order to meet service standards.
In addition to responding to requests for support received through the IT Service Desk, the post-holder will be assigned tasks and ongoing responsibilities.
It is expected that the post holder will plan and prioritise their work activities and that they will set their own short-term targets, in order to ensure that support requests are resolved within the agreed timescales.
The post-holder will be responsible for organising their time so that they can deal with conflicting priorities and provide customer focused assistance to the User Community. They will need to demonstrate a considerable level of flexibility in order to respond to the urgent queries from customer, and due to unforeseen technical incidents.
The role will deal with a large number of queries each week from staff members and the student community. To ensure the consistency and quality of the support delivered by the IT Service Desk, the post holder will normally work within well-established, documented processes and procedures.
Within the scope of the role the post holder will be required to apply a good working knowledge of supported systems, processes and their operating environment. They will be presented with a wide range of user support issues from routine ‘once and done’ enquiries to more complex issues that may require escalation to another support team. In all cases they are expected to gather and document detailed information to aid effective professional support.
Although the majority of cases will be resolved using the IT Service Desk’s standard operating procedures and knowledgebase, some situations will require reasoned judgement to resolve within the sphere of responsibility.

Pay: £17.13 per hour

Work Location: In person

Quick apply

Refine Your Search

it service desk jobs in bordon, ham

IT Service Desk Analyst

IT Assistant

Senior Service Desk Engineer

Service Desk Support Analyst

IT Apprentice (Level 3 Information Communications Technician)

IT Technical Services Manager

First Line Triage Technology Support Agent

Network Engineer

DB&T Service Desk Technician

Local IT Lead

Second Line Support

End User Support Analyst

ERP Support Helpdesk

Systems Administrator - Platform Migration & Merge Specialist

Software Service/Automation Field Engineer

Lead Oracle DBA Consultant

2nd / 3rd Line Security Analyst

Emerging Talent - Apprenticeships

Project Engineer

1st Line IT Support Engineer

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