Implementation specialist Work, Jobs in Biddulph, Sts (with Salaries)

Customer Outcomes & Complaints Lead
Leek Building Society —Leek
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Continuous improvement
- Annual leave
- Sick pay
Quick apply
Senior Programme Manager - Crewe
Right to Succeed —Crewe
- £44,720 - £48,332 a year
- Full-time
- Hybrid work
- English
- Project management
- Team management
- Annual leave
- Work from home
Quick apply
12d
Business Support Administrator
Lucideon —Stoke-on-Trent
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
Quick apply
Global Category Manager - Capital Projects Strategic Procurement
Alkegen —Alderley Park
- £115,000 - £140,000 a year
- Full-time
- Management
- Master's degree
- Presentation skills
Graduate Compliance Risk Officer
The Access Bank UK —Northwich
- £25,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Banking
- Employee assistance programme
Quick apply
Warehouse & Logistics Lead
Alkegen —Burslem
- Full-time
- Management
- Organisational skills
- Warehouse experience
Senior People Business Partner - Working across The YES Trust North-West Region.
The YES Trust —Congleton
- £55,746 - £64,690 a year
- Full-time
- Data analysis skills
- Bachelor's degree
- Travel
- Free parking
- Employee discount
Quick apply
1d
Senior Accessibility Specialist
Royal London —Alderley Edge
- JavaScript
- Communication skills
- HTML
- Annual leave
Robotics First Assistant
University Hospitals of North Midlands NHS Trust —Stoke-on-Trent
- £49,387 - £56,515 a year
- Full-time
- Leadership
4d
Specialist Sustainability
Sibelco —Talke
- Analysis skills
- Driving
- Communication skills
Quick apply
4d
Policy and Procedures Officer
Cheshire East Council —Crewe
- £41,771 - £48,072 a year
- Full-time
- Maintenance
- Negotiation
11d
Digital Nurse Implementer
The Christie NHS Foundation Trust —Manchester
- £49,387 - £56,515 a year
- Weekend availability
- Travel
10d
Senior Regulatory Specialist
Ecolab Inc. —Northwich
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Domestic Abuse Practitioner
University Hospitals of North Midlands NHS Trust —Stoke-on-Trent
- £39,959 - £48,117 a year
- Full-time
4d
Teaching Assistant
Birches Head Academy —Stoke-on-Trent
- £20,673 - £21,673 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- English
- Referral programme
- Sick pay
Quick apply
Senior Pharmacy Technician Medicines Procurement and Homecare
University Hospitals of North Midlands NHS Trust —Stoke-on-Trent
- £28,392 - £39,043 a year
- Full-time
- Administrative experience
- IT
- Communication skills
- Annual leave
3d
Senior Technician
Kier Group —Salford
- From £40,000 a year
- Part-time
- AutoCAD
- Engineering
- Communication skills
- Flexible schedule
Programme Director - Large Scale Change
Manchester University NHS Foundation Trust —Manchester
- Full-time
- University
- AI
- Leadership
7d
Residential Care Worker (Children's Care Home)
Resilience Residential Services Limited —Manchester
- £26,801.16 - £28,524.24 a year
- Full-time
- Childcare
- In-person
- Care plans
- Free parking
- Store discount
Quick apply
4d
Laboratory and Quality Technician
Vebro Polymers —Wilmslow
- £32,000 - £38,000 a year
- Full-time
- Laboratory experience
- Microsoft Office
- Analysis skills
- Free parking
- Sick pay
Quick apply

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implementation specialist jobs near biddulph, sts

Customer Outcomes & Complaints Lead

Leek Building Society -
Leek

Quick apply

Job details

Permanent | Full-time
Up to £40,000 a year

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Complaint handling
Microsoft Office
Analysis skills
Continuous improvement
Organisational skills
Financial services
Communication skills

Full job description

Location: Hybrid working with 2 days per week in our Head Office (Leek, Staffordshire) and the remaining time remotely.

Employment type: Full-time, permanent position.

Salary: Up to £40,000 depending on experience

Working hours: 35 hours per week, worked flexibly

Reports to: Product Operations and Customer Relations Manager

Direct Reports: Product and Proposition Director

The Organisation

At Leek Building Society, we pride ourselves on being a force for good. We exist to help our communities grow, so they can do great things today and even better things tomorrow.

Our colleagues are one of the communities we support. Weve created an inclusive, engaging workplace where colleagues have the freedom to be themselves and grow their careers.

Were proud to be an awardwinning employer, accredited as a Great Place to Work based on our latest colleague survey, and were equally proud to have been recognised externally for the work we do - winning Best Building Society and Best Specialist Mortgage Provider at the 2026 British Bank Awards.

Job Purpose & Scope

The Customer Outcomes & Complaints Lead is responsible for overseeing the Societys complaints framework and supporting the delivery of good customer outcomes across savings, mortgage and customer service activities.

Acting as the subject matter expert for complaints, Consumer Duty and customer outcome testing, the role ensures regulatory requirements are met while identifying trends, root causes and conduct risks that may impact customers.

Through robust analysis, governance and management information, the postholder provides insight and constructive challenge to business areas, helping to drive continuous improvement, improve customer experience and evidence fair value and good outcomes.

Duties and Key Responsibilities

Lead the end-to-end complaints process, ensuring all complaints are managed efficiently, fairly and in line with regulatory requirements, internal policies and the Society's commitment to delivering good customer outcomes.
Maintain accurate and comprehensive complaint records, utilising the Society's case management systems to monitor progress, identify trends and support effective governance and reporting.
Act as the primary liaison with the Financial Ombudsman Service (FOS), managing referrals, coordinating investigations and ensuring that determinations, awards and recommendations are implemented effectively.
Support the implementation of lessons learned following complaint investigations.

To carry out any other duties as may reasonably be required

Person Specification

Qualifications & Knowledge

Essential

Strong understanding of the FCA's Consumer Duty and its application within retail financial services.
Sound knowledge of FCA complaint handling requirements and DISP rules. Understanding of Financial Ombudsman Service (FOS) processes and decision-making principles.
Knowledge of customer outcome testing, fair value assessments and customer vulnerability considerations.

Experience

Managed and resolved customer complaints within a regulated financial services environment, ensuring fair and customer-focused outcomes.
Demonstrated ability to investigate complex customer issues, gathering and assessing evidence to reach balanced and well-reasoned decisions.
Built effective relationships with senior stakeholders, providing insight, challenge and recommendations to support informed decision-making.
Applied regulatory requirements within operational processes, ensuring compliance while maintaining a strong focus on customer outcomes.

Skills & Abilities

Excellent investigative and analytical skills, with the ability to identify trends, risks and root causes from multiple sources.
Strong written communication skills, capable of producing clear, concise and customer-focused correspondence.
Ability to challenge constructively and influence stakeholders at all levels of the organisation.
Strong attention to detail and ability to make balanced, evidence-based decisions.
Excellent organisational skills with the ability to manage multiple priorities effectively.
Proficiency with Microsoft Office suite.

Other Requirements

A Basic DBS check will be undertaken upon an offer of employment.

Benefits

35 hour working week (full-time)
7.5% employer pension contribution
Minimum of 26 days paid holiday a year, plus bank holidays
Holiday purchase/sale scheme
Free health screening
24/7 GP access for you and your close family
Comprehensive mental health support including counselling sessions and mental health first aiders
Workplace savings account with £100 bonus when you save regularly
Enhanced sick and family leave pay from day 1
Sick Pay guaranteed for 6 months for major illnesses
Life assurance of 4 times your annual salary
Continuous development opportunities
Retailer discounts and salary sacrifice/deduction schemes
Were open to discussing working flexibly
Onsite gym at Head Office

If the above sounds like something youd thrive at, wed love to hear from you

Quick apply

Refine Your Search

implementation specialist jobs in biddulph, sts

Customer Outcomes & Complaints Lead

Senior Programme Manager - Crewe

Business Support Administrator

Global Category Manager - Capital Projects Strategic Procurement

Graduate Compliance Risk Officer

Warehouse & Logistics Lead

Senior People Business Partner - Working across The YES Trust North-West Region.

Senior Accessibility Specialist

Robotics First Assistant

Specialist Sustainability

Policy and Procedures Officer

Digital Nurse Implementer

Senior Regulatory Specialist

Domestic Abuse Practitioner

Teaching Assistant

Senior Pharmacy Technician Medicines Procurement and Homecare

Senior Technician

Programme Director - Large Scale Change

Residential Care Worker (Children's Care Home)

Laboratory and Quality Technician

I want to receive the latest job alerts for implementation specialist in biddulph, sts

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